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53 Reviews of Acura of Bellevue - Service Center
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May 04, 2015
Great service The service staff were very friendly and efficient and the cost ended up even being lower than I thought. I have consistently received good service a The service staff were very friendly and efficient and the cost ended up even being lower than I thought. I have consistently received good service at this dealership. More
by christy
Employees Worked With
Unknown
May 01, 2015
Service on our 2006 MDX Our MDX suddenly wouldn't allow the key to be taken out of the ignition. The vehicle had to be towed to Acura of Bellevue and they took care of the p Our MDX suddenly wouldn't allow the key to be taken out of the ignition. The vehicle had to be towed to Acura of Bellevue and they took care of the problem after an hour of research. Dane was very communicative during the process and the car was ready as promised. More
by Ed98075
Employees Worked With
Dane Brooks
April 17, 2015
Vehicle service Our experience at Acura has always been one of complete satisfaction. Regardless of who we deal with (the same person that checks us in is not necessa Our experience at Acura has always been one of complete satisfaction. Regardless of who we deal with (the same person that checks us in is not necessarily the one that checks us out) has always been friendly, knowledgeable and helpful. Though it can be pricey at times, we love our cars. We still have the 2001 CL we bought new off the showroom floor and also our 2005 MDX. We are very prompt about performing the recommended service and our cars keep on trucking. As a side note, the Hispanic gentleman that shuttles me back and forth to work is awesome too... neat guy. More
by Johnny B
Employees Worked With
do not remember names
April 17, 2015
Excellent service! The service was excellent! The quality of work performed on my MDX in addition to the great customer service Kiet Huynh provided (friendly, knowledgea The service was excellent! The quality of work performed on my MDX in addition to the great customer service Kiet Huynh provided (friendly, knowledgeable and helpful) was outstanding. He kept me informed about any additional work needed on my vehicle and the time frame completion expectations as the service progressed. Returning here for future service work is always an easy choice. Thank you Acura. More
by portugal
Employees Worked With
Kiet Huynh
April 17, 2015
Fast and reliable Waiting for my car was a breeze, nice waiting area, Service is 5Star and all the people are very friendly and attentive. When the time comes I will bu Waiting for my car was a breeze, nice waiting area, Service is 5Star and all the people are very friendly and attentive. When the time comes I will buy my next car at that dealership. More
by Kalitsah
Employees Worked With
Kiet Huynh
April 11, 2015
James was great! I was completely satisfied with not just the quality of work performed on my MDX, but more importantly, the terrific customer service James provided. I was completely satisfied with not just the quality of work performed on my MDX, but more importantly, the terrific customer service James provided. I appreciate how he went above & beyond to help me out. More
by Stefani
Employees Worked With
James
March 27, 2015
Great experience will be back for the next one. Got the loaner car right away although the service was only for two hours! My first time there will be back for the next one. Got the loaner car right away although the service was only for two hours! My first time there More
by Snunn
Employees Worked With
Dane
March 11, 2015
James was very courteous and professional I was completely satisfied with the level of service James had provided to me. It felt like I was being pampered! I will definitely go back to this d I was completely satisfied with the level of service James had provided to me. It felt like I was being pampered! I will definitely go back to this dealership for future maintenance services. More
by Wong
Employees Worked With
James
May 11, 2013
I have owned three Acura's and have always taken my vehicle's to Acura of Bellevue for maintenance. I never had any significant issues with their customer service until yesterday. After the way that I vehicle's to Acura of Bellevue for maintenance. I never had any significant issues with their customer service until yesterday. After the way that I was treated by the Service Advisor by the name of Danny, I have decided I will not be returning to Acura of Bellevue. I have a brand new Acura sedan that has been having mechanical issues (which should not be happening because its a new car) and when I explained the issues to the service advisor, he told me that he would keep the car overnight and have a technician test drive the vehicle in order to find the malfunction. Well, I received a phone call by Danny the next day, he informed me that four different technicians test drove my vehicle and none of them were able to duplicate the malfunction, therefore, they could not fix my vehicle. When I arrived at Acura of Bellevue to pick up my vehicle, I noticed that only 3 miles had been used on the odometer. It should be obvious that they would need to drive the vehicle for more than 3 miles to even notice any type of malfunction. But I suspect that they did not have any interest in finding out the problem with my vehicle because the car was not purchased from Acura of Bellevue and it is under warranty, which means the Service Advisor does not make commission off of my service. I would also like to say that Acura of Lynnwood has displayed exceptional customer service and when I explained to them the issues that I was having with my vehicle, they told me to "bring it in and they will not return the vehicle to me until the issue is fixed." Now thats how a customer should be treated! It's unfortunate that employee's at Acura of Bellevue only care about their commission rather than actually satisfying the customer. More
by Glene3782
Employees Worked With
Danny
June 29, 2012
THE ONLY REVIEW U NEED OF THIS DEALERSHIP! I drove THE ONLY REVIEW U NEED OF THIS DEALERSHIP! I drove from Minnesota to Seattle, noticed slight shimmer in steering when breaking. Then I noticed a t THE ONLY REVIEW U NEED OF THIS DEALERSHIP! I drove from Minnesota to Seattle, noticed slight shimmer in steering when breaking. Then I noticed a thump/kick when breaking harder coming down off the pass. Haven't had a thump/kick while breaking since but thought I may need new break pads so I took my car into Acura of Bellevue WA for inspection. June 20, 2012 - Acura of Bellevue evaluation, verbally communicated to me that 10% pad remained on front breaks & new rotors were needed - rear breaks were fine. Cost to repair $650.00. I asked about resurfacing the rotors and Mike Alonzo insisted the car needed new rotars. He explained something vague about turning I didn't understand so I got suspicious. Mike Alonzo said they had to order the new rotors from another dealership so I left my car there to be done the next day. I called Acura of Seattle WA and Anthony verbally told me they are usually able to resurface the rotors 2 or 3 times before having to replace them. I called my Acura dealership, Acura of Bloomington MN, and Randy also verbally told me they are usually able to resurface the rotors 2 or 3 times before having to replace them. I called Mike Alonzo at Acura of Bellevue and left him a voicemail NOT to fix my car. The next morning, June 21, 2012, he called me and said he canceled the rotor order, had my car washed, and that he wouldn't charge me for the inspection. I picked my car up later that afternoon. Weird, not even an offer to resurface the rotors but I was offered a nice cold water and a smile when I left. I decided to chance driving my car back to Minnesota and made a service appointment with my Acura of Bloomington MN dealership. June 28, 2012 - Acura of Bloomington MN documented evaluation, (RF 7 - LF 7 ; RB 6 - LB 6) Randy said my front breaks had more than 50 % life left. They also felt a slight shimmer when breaking but it was hardly noticeable and that the rotors would need resurfacing to get rid of it. Said it was up to me but that he wouldn't do anything. I chose to take Randy's recommendation leaving me with no repair needed and zero cost. This is an accurate account of my experience with Acura of Bellevue WA. I am certain that they tried to perform unnecessary work and purposely communicated to me dishonestly which could have resulted in charges to me of $650.00. Leadership at Acura of Bellevue is responsible for this behavior in their employees and I assume there are incentives for generating this type of service work when the opportunities arise. Leaving my car there overnight to wait for new rotors cost me a half day PTO which in my case results in a significant sum of money in and of itself. What a waste of time too, just what I wanted to do while visiting my family. When I think of Acura of Bellevue I think: "Thank you for the opportunity to wash and inspect your car and see if we can unload a chunk of money from you for imaginary work" Looking forward to dealer response for this one as I don't believe there is one. I caught you and you are probably lucky I don't pursue that matter further! More
by hhilde
Employees Worked With
Mike Alonzo
