Acura of Berlin - Service Center

I had Rob as my service manager. He answered my questions and kept me informed throughout the process. He answered my questions and kept me informed throughout the process. More

I have been an Acura of Berlin customer since 2010. By far the worst customer care and service noted to date. By far the worst customer care and service noted to date. More

Service Specialist Keith Davis and Service Associate Ellen efficiently handled the service appointment for my 2006 MDX that would eventually require the replacement of the catalytic converter. They wer Ellen efficiently handled the service appointment for my 2006 MDX that would eventually require the replacement of the catalytic converter. They were very patient and informative to me throughout the process which would also involve the provision of a loaner automobile for the install. Keith took time to explain the situation completely to me and was steadfast on keeping me updated during the replacement service. He also provided me, in the interim, with a detailed narrated video inspection of the overall condition of my car. I was impressed by this informative video and will keep it for future reference. I think this is video inspection is a great benefit offered by Acura of Berlin and their Service Department. I was impressed after completion of the service. I appreciated their efforts to make my service as seamless as possible! I submitted this review to convey my great satisfaction with the level of service I consistently receive from the Acura of Berlin(AOB) subsidiary. More

Very nice and helpful Was able to finish the work quickly and called me right away since I needed my car the weekend quickly and called me right away since I needed my car the weekend More

Had my MDX for almost a month and never received an update on what was happening with it. Plus when I picked it up my MDX was filthy! update on what was happening with it. Plus when I picked it up my MDX was filthy! More

My experience was smooth. Rob was kind. The technician explained the service on my vehicle on the video. My car was washed and vacuumed. I am happy with the service I received Rob was kind. The technician explained the service on my vehicle on the video. My car was washed and vacuumed. I am happy with the service I received. More

I worked with Robert and he gave Excellent service! I’ll definitely be back again soon. I’ll definitely be back again soon. More

They were friendly, quick, and did a great job I was able to wait in a clean comfortable environment while the job was done to wait in a clean comfortable environment while the job was done More

Excellent Nothing more to say. It was excellent. Brian was excellent, the repair was as well It was excellent. Brian was excellent, the repair was as well More

They took good care of me and my car. Did a recall and provided me with a loaner to make it convenient. Did a recall and provided me with a loaner to make it convenient. More