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Acura of Berlin - Service Center

Berlin, CT

4.7
654 Reviews

654 Reviews of Acura of Berlin - Service Center

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May 23, 2025

I had Rob as my service manager. He answered my questions and kept me informed throughout the process. More

by BJMCCARTHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Moffa
May 23, 2025 -

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

May 21, 2025

I have been an Acura of Berlin customer since 2010. By far the worst customer care and service noted to date. More

by ignb83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Roush
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Acura of Berlin responded

Providing a positive experience is our top priority, so we're disappointed to hear that your recent visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Eric Diaz General Manager 860-829-3787

May 23, 2025 -

Acura of Berlin responded

Thank you for being a loyal Acura of Berlin customer since 2010 — that means a lot to us. I want to start by genuinely saying we hear you, and we understand your concern. It’s never our intention to leave a long-time customer feeling disappointed or questioning our process. I can see why you'd be frustrated when comparing your experience with how another Acura dealer handled things — especially when a service bulletin was provided at no charge. And yes, you're right: we *could* have simply handed over that same bulletin. That said, I also want to explain a bit of our side. Since we last spoke, I revisited this situation with our technician — someone with years of hands-on experience. He shared that while the bulletin is a step, it's not always the full picture. Part of our standard here is not just performing the procedure but making sure the vehicle is truly ready to pass emissions before it leaves our hands. That includes additional drive time and rechecks, which is where some of the labor cost comes in. Our goal has always been a 100% pass rate, not just “do the job and hope for the best.” We genuinely appreciate your input — it’s helping us improve, and I hope we can find common ground. Warm regards, Eric Diaz General Manager Acura of Berlin

May 20, 2025

Service Specialist Keith Davis and Service Associate Ellen efficiently handled the service appointment for my 2006 MDX that would eventually require the replacement of the catalytic converter. They wer More

by M. Gray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ellen
May 20, 2025 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

May 13, 2025

Very nice and helpful Was able to finish the work quickly and called me right away since I needed my car the weekend More

by habitat-serif-23
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

May 08, 2025

Had my MDX for almost a month and never received an update on what was happening with it. Plus when I picked it up my MDX was filthy! More

by Cortelou24
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Davis
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Acura of Berlin responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Eric Diaz General Manager 860-829-3787

May 08, 2025

My experience was smooth. Rob was kind. The technician explained the service on my vehicle on the video. My car was washed and vacuumed. I am happy with the service I received More

by DAWNHOWE
Recommend Dealer
Yes
Employees Worked With
Rob Moffa
May 08, 2025 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

May 06, 2025

I worked with Robert and he gave Excellent service! I’ll definitely be back again soon. More

by jazminezene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
May 06, 2025 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

April 26, 2025

They were friendly, quick, and did a great job I was able to wait in a clean comfortable environment while the job was done More

by JEFFRAJOTTE
Recommend Dealer
Yes
Employees Worked With
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
Apr 26, 2025 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

April 23, 2025

Excellent Nothing more to say. It was excellent. Brian was excellent, the repair was as well More

by SAEZLUG
Recommend Dealer
Yes
Employees Worked With
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
Apr 23, 2025 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

April 14, 2025

They took good care of me and my car. Did a recall and provided me with a loaner to make it convenient. More

by C21GROVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

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