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Acura of Berlin - Service Center

Berlin, CT

4.7
647 Reviews
Call Service Center (860) 846-4974

647 Reviews of Acura of Berlin - Service Center

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April 26, 2025

They were friendly, quick, and did a great job I was able to wait in a clean comfortable environment while the job was done More

by JEFFRAJOTTE
Recommend Dealer
Yes
Employees Worked With
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
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Apr 26, 2025 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

April 23, 2025

Excellent Nothing more to say. It was excellent. Brian was excellent, the repair was as well More

by SAEZLUG
Recommend Dealer
Yes
Employees Worked With
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
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Apr 23, 2025 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

April 14, 2025

They took good care of me and my car. Did a recall and provided me with a loaner to make it convenient. More

by C21GROVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

April 12, 2025

Fast, friendly service, thorough, and careful with my car, I appreciate that very much, they were great. More

by lumper1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2025 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

April 10, 2025

The service here is impeccable but I must admit, pricing is a bit high for the service, but I'm poor so I guess that's a me problem lol. Keep up the great work,ladies and gents. More

by ALLABOUTBIZS
Recommend Dealer
Yes
Employees Worked With
Joshua was great. Didn't really interact with anyone else.
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Apr 10, 2025 -

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Diaz General Manager 860-829-3787

April 06, 2025

Thanks to Rob Moffa in service dept. the little trick updates my CR-V. Now I have warm inside car with 22 mpg gasoline efficiency More

by MingLi20002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Navaraj Sankar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2025 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

March 15, 2025

Great place! Been going there since I purchased my car in 20217. The people are awesome...Keith Davis is my favorite! More

by Afripride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. Keith and our team appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

March 13, 2025

I usually am able to get a service appointment relatively quickly. Keith and the others seem very nice,courteous and knowledgeable More

by marrowadh
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2025 -

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787

March 13, 2025

Good service as always and friendly highly recommended. Nice clean waiting area never a problem. More

by Datadt92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2025 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Brian and our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

March 11, 2025

They are so helpful and thorough in everything they do! They spend time with you and never make you feel as if you are not the most important person to take care of. More

by Kathleen Nagel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know the names of those that assisted me.
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Mar 11, 2025 -

Acura of Berlin responded

Kathleen, Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad Brian was able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

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