Acura of Berlin - Service Center

No loaners or shuttle service available for service customers Very combative approach If we knew what is wrong with the car why would we bring to the service center customers Very combative approach If we knew what is wrong with the car why would we bring to the service center More

Acura of Berlin has a team of people that know their products and customers needs. I've always feel welcome when I'm in there show room or service department. products and customers needs. I've always feel welcome when I'm in there show room or service department. More

Customer friendly totally enjoyed my experience looking forward to my next visit service with a smile forward to my next visit service with a smile More

I got a problem with a battery in my two years old car . I am changing a third battery in this car and Jonathan provided an excellent service regarding my vehicle I am changing a third battery in this car and Jonathan provided an excellent service regarding my vehicle More

I have been going to Acura of Berlin for many years now, and I have to admit and recommend Jonathan for his phenomenal service. He makes sure to keep me informed about all things going on with my car, and m and I have to admit and recommend Jonathan for his phenomenal service. He makes sure to keep me informed about all things going on with my car, and most of all he assured me that my car will be ready and safe for the road. Nice job Jonathan, the front desk guy is awesome too. Thanks so very kind More

Buying a vehicle was a great experience, simple, fast, convenient, and more importantly no sales pressure. convenient, and more importantly no sales pressure. More

Service advisers always friendly and get me in and out. They also take the time to explain everything and give me the information I need to prioritize the work my car needs appropriately. They also take the time to explain everything and give me the information I need to prioritize the work my car needs appropriately. More

Clean, people are nice Explained everything which I appreciate Friendly easy to get to Nice atmosphere appreciate Friendly easy to get to Nice atmosphere More

Brought my MDX in for an issue with collision avoidance system. Was assured it was fixed with a software update for which I was charged. Picked up car and warning lights were still on in dash. After system. Was assured it was fixed with a software update for which I was charged. Picked up car and warning lights were still on in dash. After calling back I was told that I could bring it back again and wait but because my car is older loaners are not available due to recalls on newer vehicles. Seems my time has no value to Acura. I purchase Acuras (4th Acura) and service at the dealership because I need a car when mine needs repairs. BMW while more expensive to maintain at least provided a higher level of service and pretended to care. My last Acura. More

Service Great. Service was prompt and they explained clearly what needed to be done. Very courteous. Service was prompt and they explained clearly what needed to be done. Very courteous. More