Acura of Boston

extremely helpful with all questions. very very pleasant. very thorough with car inspection and repairs very very pleasant. very thorough with car inspection and repairs More

The service was excellent as always but the wait time was a bit long 3 hours for a oil change is a little too long but I’m satisfied as always a bit long 3 hours for a oil change is a little too long but I’m satisfied as always More

Today I had the Mass. Inspection of my 2004 Honda at Acura of Boston. I was assisted by Oz, a total gentleman who oversaw the inspection of my car with graciousness and ki Inspection of my 2004 Honda at Acura of Boston. I was assisted by Oz, a total gentleman who oversaw the inspection of my car with graciousness and kindness. In my experience of today and in the past, I can testify that Acura of Boston is the finest dealership I've ever used. They are extremely knowledgeable and competent, combined with honesty and caringness. You will make a good decision to visit Acura of Boston for your car care. Thank you, Oz, for your help. More

Great customer service knowledgeable advisor. Car is running great. I was advised on needed services that were due. Car is running great. I was advised on needed services that were due. More

Excellent Customer Service My car was assessed, I was provided with Alternative Transportation and repairs were completed to satisfaction in timely manner provided with Alternative Transportation and repairs were completed to satisfaction in timely manner More

Great service ! The best dealer in Boston!!!all employees are great and very friendly! Thank The best dealer in Boston!!!all employees are great and very friendly! Thank More

Title: Incompetence and Disorganization at Acura Boston—A Complete Waste of Time I’ve purchased many cars over the years, and while the process is rarely enjoyable, my experience at Acura Boston was easil Complete Waste of Time I’ve purchased many cars over the years, and while the process is rarely enjoyable, my experience at Acura Boston was easily the worst I’ve ever had. Background: I live in Washington and my son lives in Massachusetts. I maintain an apartment lease in MA where he stays. As a graduation gift, I intended to lease an Acura Integra for him. I found the car I wanted at Acura Boston, placed a deposit, and made it explicitly clear to the dealer that I would be flying in and needed to leave with the vehicle the same day — the day before my son’s college graduation. After flying overnight from the West Coast, I went directly to the dealership — exhausted but expecting the process to be quick and seamless since they had days of advance notice. Instead, I spent nearly six hours at the dealership because nothing was prepared. The salesperson I had communicated with was unavailable, and the person I was assigned to was inexperienced and added no value to the process. The main issue stemmed from the structure of the lease application: my driver’s license had a recently changed WA address, which didn’t match the MA apartment lease address. This discrepancy caused repeated delays and multiple re-submissions. Eventually, I was told I was approved and told they would deliver the car. But yet again another unforeseen complication when they informed me they couldn’t register the car in-house and that it could take up to a week to complete. This was unacceptable and i offered a simple solution — to process everything through my MA lease address with evidence with proper documentation — but they refused to put any additional work into the deal and basically told me to wait a week for the car, take it or leave it. This was completely unacceptable given the prior communication and urgency. The contrast: The next morning, I went to Acura Seekonk. I explained everything, and within an hour, they had me fully approved and signed. To make sure I could take delivery that same day, the salesperson personally drove four hours to swap the car with another dealer. I left with the exact car I wanted — and on top of that, at $40/month less than the Boston offer. The difference in professionalism, competence, and customer care between the two dealerships was night and day. Acura Boston is disorganized and unprofessional, and frankly, the facility reflects it. What a waste of time, effort, and energy — all of which could have been avoided with the right team, like the one in Seekonk. More

My service experience at Acura Of Boston today was very positive. Midweek I was able to get an early morning appointment today, Friday, May 16, 2025 for my 2014 Acura MDX. My service agent Anthony was positive. Midweek I was able to get an early morning appointment today, Friday, May 16, 2025 for my 2014 Acura MDX. My service agent Anthony was prompt and on time, he did a great job, checking me in and advising me on the work that needed to be done. We slightly adjusted what was planned because I had to return to work by late morning. I needed break work, an oil change, a state inspection, and new wiper blades. The work was all done well, everything running smoothly and I was very satisfied with the experience. More

Thorough assessment of breaking issue. The problem was explained well. I appreciated the recommendations by service manager, Brian. Pricing was very reasonable for the diagnostic. The problem was explained well. I appreciated the recommendations by service manager, Brian. Pricing was very reasonable for the diagnostic. More

He provided a very good services and very responsible. I am satisfied with the service. I am satisfied with the service. More