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Acura of Boston

3.9

220 Lifetime Reviews

1600 Soldiers Field Rd, Brighton, Massachusetts 02135
Call (617) 487-4292

Top Reviewed Employees

Randall Matthews, Sales and Leasing Consultant, Acura of Boston

Randall Matthews

Sales and Leasing Consultant
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Adriano Polanco, Acura Product Specialist, Acura of Boston

Adriano Polanco

Acura Product Specialist
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Bob Gandolfo, Service Consultant, Acura of Boston

Bob Gandolfo

Service Consultant
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Ed Martens, Acura Product Specialist, Acura of Boston

Ed Martens

Acura Product Specialist
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

April 25, 2018

"Helpful sales person"

- jim24

The sales person that I dealt with, Ed Martens, was helpful, informative and courteous. It made the process of purchasing a car a much better experience. I would recommend him

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Employees Worked With

Ed Martens
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bob Gandolfo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

April 06, 2018

"Great buying experience!"

- Drdan2034

We recently purchased a Acura TLX at Bernardi Acura of Boston and wanted to comment on an exceptional sales experience thanks to Adriano Polanco. Adriano was most accommodating, professional, and a pleasure to work with. We give Polanco and everyone at Acura of Boston five stars.

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Employees Worked With

Adriano Polanco
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael O'Connell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

March 24, 2018

"Maintenance Check on Vehicle"

- nukydz

I met Bob on the day of my service appointment. It was a pretty routine conversation at the start. He asked, what brings you here? I told him, I saw some fluids stain under my car and we had back to back snowstorm over the last couple weeks. I was really concerned "what if" I had run over something that could have had ripped a hose. The fluid was green/blue-ish color. I checked online and it said it can be either the washer fluid or radiator fluid. The latter really concerned me and that was what brought me here. He informed me that the initial check for this work was X-dollar. In my mind, that's fine. However, I wanted them to check for anything of unusual that I should be concerning about (while I am here already.) He said he wouldn't know until they start working on it and if they do find anything, they will let me know. I asked him to do an overall check of the vehicle on top of what my concern was. I guess this was where the misunderstanding started. He may have thought that I just wanted them to do a free inspection and then I take my car elsewhere for service. I guess this had happened before. I don't doubt it. He said he cannot just do the multiple points-visual inspections (MPVI) alone. I was infuriated at this time. Remind you, this is at 8 in the morning without any coffee in me yet. In my mind, what is wrong with doing an overall health check of my car after you finished checking the initial problem? The MPVI was pretty much a courteous check to inform their customer of what to expect in the future for service. I wanted them to do a MPVI first then address the fluid issue. However, from a service point of view, it seems that it was better to address the fluid issue first then do the overall car health. I didn't bother to argue which further and decided to check the car in for service so that they can start working on the fluid issue. The mechanics checked and did not find any leakage from the radiator or anywhere near. Bob came to my sitting area and asked me to come with him to look at the car with them. They showed me the area where the radiator/washer fluid was located and it was dried. I was relieved. I read articles of people doze off during a long drive and caused an accident due to a radiator leak. Later he came by with the MPVI paper and explained to me what might have happened to my car and currently my car is in good shape. I apologized for making the earlier conversation tense. Bob was cool about it. My review reflected on Bob's professionalism on this situation. He did what was needed to be done to address his customer concerns and try to do it well. I believe he handled it very well. Hoang N.

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Employees Worked With

Bob Gandolfo
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Photos & Amenities

  • After Hours Drop-Off
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Loaner Cars
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Pet Friendly
  • Shuttle Service
  • Television
  • Valet Parking
  • Vending Machines
  • Free Drinks
  • Cable TV
Acura of Boston, Brighton, MA, 02135