Acura of Boston

Title: Incompetence and Disorganization at Acura Boston—A Complete Waste of Time I’ve purchased many cars over the years, and while the process is rarely enjoyable, my experience at Acura Boston was easil Complete Waste of Time I’ve purchased many cars over the years, and while the process is rarely enjoyable, my experience at Acura Boston was easily the worst I’ve ever had. Background: I live in Washington and my son lives in Massachusetts. I maintain an apartment lease in MA where he stays. As a graduation gift, I intended to lease an Acura Integra for him. I found the car I wanted at Acura Boston, placed a deposit, and made it explicitly clear to the dealer that I would be flying in and needed to leave with the vehicle the same day — the day before my son’s college graduation. After flying overnight from the West Coast, I went directly to the dealership — exhausted but expecting the process to be quick and seamless since they had days of advance notice. Instead, I spent nearly six hours at the dealership because nothing was prepared. The salesperson I had communicated with was unavailable, and the person I was assigned to was inexperienced and added no value to the process. The main issue stemmed from the structure of the lease application: my driver’s license had a recently changed WA address, which didn’t match the MA apartment lease address. This discrepancy caused repeated delays and multiple re-submissions. Eventually, I was told I was approved and told they would deliver the car. But yet again another unforeseen complication when they informed me they couldn’t register the car in-house and that it could take up to a week to complete. This was unacceptable and i offered a simple solution — to process everything through my MA lease address with evidence with proper documentation — but they refused to put any additional work into the deal and basically told me to wait a week for the car, take it or leave it. This was completely unacceptable given the prior communication and urgency. The contrast: The next morning, I went to Acura Seekonk. I explained everything, and within an hour, they had me fully approved and signed. To make sure I could take delivery that same day, the salesperson personally drove four hours to swap the car with another dealer. I left with the exact car I wanted — and on top of that, at $40/month less than the Boston offer. The difference in professionalism, competence, and customer care between the two dealerships was night and day. Acura Boston is disorganized and unprofessional, and frankly, the facility reflects it. What a waste of time, effort, and energy — all of which could have been avoided with the right team, like the one in Seekonk. More

Absolute best place to buy a vehicle. Amazing experience from the start, the staff here was super friendly and helpful. I worked with Ivan Liu in the sales department, his knowledge and e Amazing experience from the start, the staff here was super friendly and helpful. I worked with Ivan Liu in the sales department, his knowledge and expertise of the Acura product made this such an easy choice for me. Ivan made me feel right at home the second that he greeted me when I entered the dealership. Justin Spellman the finance manager was super helpful, he made the process very easy going over all the paperwork and financing at the end. He explained everything in detail before I even signed a single thing. Last the general manager Bill Oldmixon. His communication from the beginning is what made me drive over an hour and a half to purchase my first Acura. Bill is very professional, courteous and made me feel like part of the Acura Boston family. I will definitely be back to see these guys for sure, thank you very much!! More

As a mother of four, I don’t have time for games—I needed a car-buying experience that was quick, easy, and stress-free. Dmani at Boston Acura made that happen! He listened to exactly what I needed, found me a car-buying experience that was quick, easy, and stress-free. Dmani at Boston Acura made that happen! He listened to exactly what I needed, found me the perfect vehicle to fit my crazy life, and never once made me feel pressured or rushed. Between school drop-offs, sports practices, and grocery runs that look like I’m feeding an army, my new car has been a lifesaver. Dmani made sure I had the space, the safety features, and the comfort I needed for my family. He was patient, knowledgeable, and honestly, a miracle worker for getting me in and out without losing my mind. If you’re a busy parent and need a car, go see Dmani. He makes it easy, and trust me—you’ll thank yourself later! More

My son just purchased a acura mdx from Lee and it was effortless a great experience all around. effortless a great experience all around. More