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Acura of Brookfield

Brookfield, WI

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1,398 Reviews

19180 W Bluemound Rd

Brookfield, WI

53045

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1,398 Reviews of Acura of Brookfield

May 22, 2021

Always confident that the Acura service department provides excellent service at a reasonable price and confidence that the numerous maintenance checks will find any issues needed to ensure a safe and More

by Bill Yentz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Parker, Dan Surges, Gary Krier, Ron Hoff, David Stawicki, Derrick Petrowski
May 24, 2021 -

Acura of Brookfield responded

Thank you for this great review and recommendation.

May 21, 2021

The services employees are great. I had a very good experience here. The waiting room is very comfortable. Love the coffee.Will be back.Thanks you. Audrey More

by Audrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Parker
May 24, 2021 -

Acura of Brookfield responded

Thank you for taking a moment to share about your very good service experience.

May 20, 2021

We had a little mix up with the scheduler but, all in all, it was a great experience. Thanks for taking care of us Derrick. More

by Great Friday 13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
May 24, 2021 -

Acura of Brookfield responded

Sorry for the mix up with scheduling. We are thrilled about your great experience with Derrick.

May 19, 2021

Adam Schersing was excellent!I had a personal stressful Adam Schersing was excellent! I had a personal stressful situation when I started having engine trouble. Adam stepped up and got my car in the same d More

by Rick Swanstrom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Schersing
May 20, 2021 -

Acura of Brookfield responded

It is great to hear about your excellent service experience with Adam. Thanks for sharing

May 19, 2021

Service (front brakes) was completed at both the estimated time and cost. Car was then washed and returned to me. Since the vehicle was returned to me the brakes seem to be performing very nicely. More

by JEFF_STROUD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Krier
May 20, 2021 -

Acura of Brookfield responded

We are happy to hear everything went as you expected and that the brakes are performing nicely.

May 18, 2021

Always a welcoming staff ready to take care of me whether the service issue is big or small I was able to get a ride to work More

by GG0ZD0WI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schellinger, Dan Surges
May 20, 2021 -

Acura of Brookfield responded

We appreciate this wonderful feedback.

May 18, 2021

Keith was great.. the whole process went fast. I will definitely tell others about the car and how easy it was to work with the dealership. More

by mikenau30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Cohen
May 20, 2021 -

Acura of Brookfield responded

Congratulations on your new vehicle. Thanks for sharing about your great experience with Keith.

May 18, 2021

Great job on my car. Clean, friendly and up front on costs before completing work. All the staff were friendly and helpful. Thank you team More

by Bwdbkrause
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Krier
May 20, 2021 -

Acura of Brookfield responded

Thanks for the great feedback about your recent service visit.

May 18, 2021

Great experience with an attentive salesperson. Looking forward to working with them again! Shon got us what we needed for our first Acura MDX. Drives like a dream. More

by IQUISTGAARD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shon Nix
May 20, 2021 -

Acura of Brookfield responded

Congratulations on your new MDX. We are thrilled to hear about your great experience with Shon and that the MDX drives like a dream. Thanks for sharing.

May 17, 2021

Car did not appear to have had a car wash when I picked up the car after the service was performed. Was fairly covered in dirt when I picked it up. There was also random plastic in the truck with a very st More

by magdie.rizk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Krier
May 20, 2021 -

Acura of Brookfield responded

Thanks for taking my call about the car wash. Sorry that the car wash was out of service during your visit and you were not notified. As we discussed, please stop in and we will certainly wash your vehicle. Respectfully, Gary Krier Service Advisor

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