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Acura of Brookfield

Brookfield, WI

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1,398 Reviews

19180 W Bluemound Rd

Brookfield, WI

53045

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1,398 Reviews of Acura of Brookfield

May 17, 2021

Friendly atmosphere and we had a great experience working with this dealership. Enjoyed working with Tony. Will come back to do more business in the future. More

by DSETZER
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Baker, Tony Glavan, Jacob Groth
May 20, 2021 -

Acura of Brookfield responded

Congratulations on your new vehicle. We appreciate the wonderful feedback about your experience with Tony. We hope you are enjoying your new vehicle.

May 17, 2021

Ive always purchased my vehicles from Acura of Brookfield and I’ve received nothing but phenomenal service Everyone has always been professional whenever I make an appointment. More

by NIKARTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Krier
May 20, 2021 -

Acura of Brookfield responded

Thank you for sharing this incredible review and recommendation.

May 14, 2021

Excellent service, communication and attention to detail. Adam supported me from the first call to the end. Everything that happened was clear and negotiated properly. More

by Luiz Coutinho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Schersing
May 17, 2021 -

Acura of Brookfield responded

Thanks for taking a moment to write this great review about your excellent service experience with Adam.

May 14, 2021

I dropped-off my RDX, thinking I had scheduled an appointment on-line, but it didn’t appear at the Service Department. Nevertheless, Dan was excellent and very accommodating. He took my information a More

by paulbukofzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Surges
May 17, 2021 -

Acura of Brookfield responded

We couldn't be happier to hear about your excellent service experience with Dan. We are sorry the hiccup with the online scheduler. If you need any assistance with our online scheduler, please don't hesitate to contact us.

May 13, 2021

Excellent service! Very through protection taken for covid. Steering wheel, seats and floor were covered. Also observed disinfecting of contact areas in any customer visited areas. Appointment was easy More

by blcfurmich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Parker, Ron Hoff
May 13, 2021 -

Acura of Brookfield responded

We are thrilled to hear that your recent service visit was excellent and you felt comfortable with our COVID protocols. Thanks for sharing.

May 12, 2021

Gary did a great job, however my vehicle was not vacuumed when it was returned. It was disappointing to see courtesy cleaning was not done. More

by DC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Krier
May 13, 2021 -

Acura of Brookfield responded

Thank you for the feedback from your recent service visit. While it is wonderful to hear that Gary was great, I would like to apologize that your vehicle was not vacuumed. If you are in the area please stop by and we will rewash your vehicle and vacuum it for you. Respectfully, Colin Fiedler Service Manager 262-439-6032

May 12, 2021

Bought my mdx from someone who brought her Acura in for every service it needed- never went anywhere else. I was a little lost when I walked in but everyone was very nice and directed me on where to go. Th More

by hayban_11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Stawicki
May 13, 2021 -

Acura of Brookfield responded

Thank you for sharing this great review about your first service visit to our store. We offer complimentary car wash and vacuum with every service. I am sorry that it was not presented that way. If you are in the area, please stop by and we will wash your vehicle. Welcome to the Acura family! Colin Fiedler Service Manager 262-439-6032

May 11, 2021

The sales person is ver good at handling everything and every one is very professional and they will make sure that you are satisfied and they do not give you a line or bs More

by amkli21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stuart Beispiel
May 13, 2021 -

Acura of Brookfield responded

Congratulations on your new vehicle. Thank you for sharing about your good purchase experience with Stuart.

May 11, 2021

This dealership is always good to work with. They get the work done in a timely fashion and keep you informed of any changes to the work needed before doing the work. More

by paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Surges, Ron Hoff, David Stawicki
May 13, 2021 -

Acura of Brookfield responded

Thanks for sharing this great review about your past service experiences.

May 10, 2021

Adam in the service area was great to work with. He created me by name, had paperwork ready, asked if I had any other concerns about my car other than the recall work that I was there for. He gave freq More

by Pholewinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
May 11, 2021 -

Acura of Brookfield responded

We couldn't be happier to hear about your amazing experience with Adam during your recent service visit. Thanks for sharing.

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