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Acura of Laurel - Service Center

Laurel, MD

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210 Reviews

210 Reviews of Acura of Laurel - Service Center

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January 03, 2018

Service I was in for an oil change and car wash. I found the staff to be very friendly and helpful. I look forward to using them again. More

by Jeff & Carol Reeley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pablo Ortiz
Jan 05, 2018 -

Acura of Laurel responded

Thank you for the 5-star review!

December 30, 2017

Great Experience I was very satisfied with the greeting of a service advisor (Leon Sampson). The facility with amenities (study carrels with outlets, lounge area with More

by L D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Sampson
Jan 05, 2018 -

Acura of Laurel responded

Thank you for the great review. We appreciate your recommendation and your feedback. Please know we will do better the next time and earn all 5-stars from you. We look forward to seeing you again soon!

December 29, 2017

Satisfied Acura Customer I give the Customer Service an A+ and Vehicle Service A+. Acura is a quality brand and this dealership is respects the brands integrity. I will rev More

by Maria Clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simeon Asaboro
Jan 02, 2018 -

Acura of Laurel responded

Thank you for the excellent review, Maria! We greatly appreciate the kind words and recommendation. We look forward to working with you again in the future!

December 25, 2017

It was an excellent experience. I’ve had excellent experiences at Tischer Acura over the past 9 years. I would highly recommend this dealership to have your car service. The waitin More

by lmlogan1707
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simeon Asaboro, Matt Martin, Frank Davis
Dec 28, 2017 -

Acura of Laurel responded

Thank you for this amazing review! We appreciate your loyalty and recommendation, and we're thrilled you are happy with our amenities.

December 22, 2017

Excellent Service I brought my '15 MDX in for a small vibration and they uncovered several issues. The team lead by Pablo Ortiz and Robert Mensah corrected my issues w More

by JeffK8850
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Mensah, Pablo Ortiz
Dec 28, 2017 -

Acura of Laurel responded

Thank you for this great review, Jeff! We appreciate the feedback!

December 20, 2017

Don't Know Good service. Had a long wait though - over three hours wait. Wasted time for me to sit down waiting on a car. They told me one and half wait but e More

by John G Roberts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Sampson
Dec 28, 2017 -

Acura of Laurel responded

Thank you for the feedback, John. We apologize that your service took longer than expected. We appreciate your patience, and we will work to make sure that your next visit is faster.

December 14, 2017

My reason for utilizing the service department at Tischer I have always had positive experiences when having my vehicle serviced there at Tischer. People are always cordial, patient,concerned, and give you th More

by Willie Rhone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Lee, Pablo Ortiz
Dec 15, 2017 -

Acura of Laurel responded

Willie, thank you for the 5-star review! We appreciate the kind words and recommendation. We look forward to seeing you again soon!

December 14, 2017

Friendly and professional. I had an SRS light and code that was checked out by Master Tech Jim Allen. The problem was a seat belt buckle that they had in stock. The best part wa More

by Cptvdo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James the Master Allen, Pablo Ortiz
Dec 15, 2017 -

Acura of Laurel responded

Thank you for the 5-star review! I will be sure to pass along your kind words to Jim, and please come back to see us anytime!

December 14, 2017

Repeat Customer Excellent service and the reason we are repeat customers. The atmosphere of the facility is inviting, clean. The sales, service and other associates More

by Tiscer2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pablo Ortiz
Dec 15, 2017 -

Acura of Laurel responded

Thank you for this excellent review! We look forward to your next service appointment!

October 29, 2017

Exquisite service Simeon, GM Brian and Greg(finance) were a great group of gentlemen to work with. Simeon waa determined to get us the vehicle of our dream after 6 yea More

by Yunein Bowen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg (finance), Bruce Breinig, Simeon Asaboro
Oct 30, 2017 -

Acura of Laurel responded

Yunein, I am so pleased to hear that our team could help you find your dream vehicle! Please enjoy!

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