Acura of Sherman Oaks

I purchased a 2019 Toyota Tacoma TRD Pro from Acura of Sherman Oaks about three months ago, and unfortunately my experience after the sale has been extremely disappointing. Recently, I took the truck t Sherman Oaks about three months ago, and unfortunately my experience after the sale has been extremely disappointing. Recently, I took the truck to a Toyota dealership for service and an inspection. During that visit they discovered multiple issues that should have been caught during a proper pre-sale inspection — including a broken front coil spring and a cracked rear drum brake backing plate. These are not minor cosmetic issues; they are safety-related components that raise serious concerns about how the vehicle passed inspection prior to being sold. I contacted the dealership to discuss the situation and spoke with a manager. The only solution offered was for them to provide the springs while expecting me to cover the labor. Considering the condition the vehicle was found in, this did not feel like a reasonable resolution. I also attempted to escalate the matter by contacting the General Manager and left an email but have not received a response. I understand that used vehicles can have wear and tear, but discovering significant mechanical and safety-related issues within a few months of purchase raises serious concerns about the inspection process before the vehicle was sold. At this point, I simply wanted to share my experience so other buyers are aware and can make informed decisions. More

Rohan went to bat negotiating the best price for my MDX and delivered it 50 miles from the dealership to my home. Purchasing and completing the docs from home were a game changer. Thanks Rohan! and delivered it 50 miles from the dealership to my home. Purchasing and completing the docs from home were a game changer. Thanks Rohan! More

My experience at Acura Sherman Oaks made me feel like a valued customer. The moment I got there I was greeted respectfully. Denise, did not hesitate to take me on test drives and was very helpful in findin valued customer. The moment I got there I was greeted respectfully. Denise, did not hesitate to take me on test drives and was very helpful in finding a way for me to drive off the lot! I would relive More

My salesperson Dimitre and staff were so polite and helpful answering all my questions of my car helpful answering all my questions of my car More

At the time of purchase, I was told that the oil change plan was a lifetime plan. At no point during the sales discussion was I informed that this plan was restricted to use only at your specific de change plan was a lifetime plan. At no point during the sales discussion was I informed that this plan was restricted to use only at your specific dealership or at other dealerships owned by the same dealer. This limitation was a material detail and should have been clearly disclosed before the purchase was finalized. I only became aware of this restriction later, at which point I immediately brought the issue to your attention. While I did ultimately receive a refund, I was penalized despite the fact that I never used the plan. Being charged a penalty under these circumstances felt unfair, particularly since the misunderstanding stemmed from incomplete or unclear information provided at the time of sale. This experience was frustrating and disappointing, especially as a customer who expected transparency and professionalism from an Acura dealership. I believe this situation could have been avoided with clearer communication upfront, and I More

We were greeted warmly and professionally as soon as we entered the dealership. The process of purchasing my new car was incredibly quick and straightforward. I am extremely satisfied with my purchase. I w entered the dealership. The process of purchasing my new car was incredibly quick and straightforward. I am extremely satisfied with my purchase. I would like to express my gratitude to both Dmitri and Jasmin for their exceptional assistance. More

Thanks to the sales team Rohan and Joe tge desk real good team in making the experience smooth and seamless will recommend to all my friends and family good team in making the experience smooth and seamless will recommend to all my friends and family More

As soon as we walked in, we were greeted by Yestin and really understand what we were looking for. We didn’t feel the usual pressure of needing to buy but instead he was patient and really allowing us to really understand what we were looking for. We didn’t feel the usual pressure of needing to buy but instead he was patient and really allowing us to make the decision we wanted to make. 10/10 experience. More

Chandler was incredibly efficient, knowledgeable and highly accommodating and Jasmine was very personable and thorough. By far the best experience I’ve ever had with a dealership. Would highly recomme highly accommodating and Jasmine was very personable and thorough. By far the best experience I’ve ever had with a dealership. Would highly recommend and will most definitely do business with again and again. More

Happy to be in Acura family. After purchase enjoyed new vehicle every time when I’m hear sound how car start . After purchase enjoyed new vehicle every time when I’m hear sound how car start . More