Acura of Sherman Oaks

Quite an experience working with these guys. We went in with no intention of buying a car and left there with a new Acura MDX; a sale process handled so professionally that at the end of it all, the experi with no intention of buying a car and left there with a new Acura MDX; a sale process handled so professionally that at the end of it all, the experience was just breathtaking. Raffi (general Manager) made sure that we got the best financing available, he went out of his way to make concessions that left us amazed by his desire to help (He even bought us Pizza while we waited for the car to be cleaned and finish with the paperwork). Steve (salesman) was a joy to work with even taking time from his day off and his birthday to be there when we closed the deal; he even took over 30 minutes to make sure we understood how the vehicle gadgets work. Andrew (Drew) was also quite a pleasure to work with. No unnecessary up-sales, no uncalled for additions. Our experience was quite the opposite of what we experienced at Lexus of Woodland Hills where we were sold a Certified Pre-Owned Lexus RX350 that had previous accident which was never disclosed to us and no CARFAX offered. I'd recommend Center Acura any time for all your car needs. More

I recently purchased a a CPO TSX... Excited as I was into getting a newer model vehicle from my 05 Mazda SP23. I have to say the CPO program has left me at odds with mixed feelings. The vehicle has been in s getting a newer model vehicle from my 05 Mazda SP23. I have to say the CPO program has left me at odds with mixed feelings. The vehicle has been in service 4 times since I purchased it 6/15/13... The first 2 times I was dismissed with no issue found for most issues stated. They did do an Alignment the first time. Which left me confused again since it CPO. The second time I was told it was tire noise and sent off. It wasn't until I contacted the Operations Manager , who's name I got from Yelp , was the vehicle actually taken and several things fixed. New tires. Ball joints. Knock sensor (which has a TSB) cup holders , and mis aligned driver door... I feel all these issues should have been resolved during recondition. It took a lot of time and effort and calls to have them finally take the vehicle and fix it. I currently have an appointment at another dealer for a whining noise. Possibly a/c compressor ... And they call this CPO??? All of these issues are warrantied which leaves me to believe its a back burner issue for them as the don't generate money on these repairs. Surprising coming from an ACURA More

As a sales experience overall it was good. Pedram very patient. I was also dealing a new guy (cannot recall his name) overall both were pleasant to deal with. Negotiating is tougher I must say. I cannot s patient. I was also dealing a new guy (cannot recall his name) overall both were pleasant to deal with. Negotiating is tougher I must say. I cannot say I purchased overpriced or landed a deal. Pricing is average among comparables. I purchased CPO. Make sure eyeball EVERYTHING. More

My wife and I at the last moment decided to purchase a new 2013 RDX. Contacted Pedram, salesman by phone. Asked about what we were looking for and what kind of a price/deal looking for. Had a confirmed new 2013 RDX. Contacted Pedram, salesman by phone. Asked about what we were looking for and what kind of a price/deal looking for. Had a confirmed internet deal at well below invoice. Told Pedram wanted to see if they would beat the deal and he communicated promply with the sales manager who said he would sell for $500 less than the low price I had confirmed if could make the deal that day (May 31st) as the last day of the month. Went to the dealership and have never in my 50 years of buying cars had such an overall exceptional experience from the sale (Pedram), manager (Raffi), finance (Andrew). No hassles, no pressure, no "up selling" no "bait and switch" just patient, knowledgeable and direct. Paperwork was easy and no attempt to jack around with the price which I know was excellent to begin with. Pedram was very patient with explaining everything to my wife (her car) and making sure that we had no questions. VERY customer oriented. Would highly recommend this dealership and Pedram as the sales person to anyone. More

Ralfi and Axel were great!!! I got the car I wanted at the price I wanted. If your in the market to buy an Acura you need to check out Center Acura! the price I wanted. If your in the market to buy an Acura you need to check out Center Acura! More

scott evans was very helpful and very knowledgeable the service was very good and took the time to explain exactly what the problems were and what was needed to resolve them service was very good and took the time to explain exactly what the problems were and what was needed to resolve them More

This was my first time bringing my 2010 Acura to this dealership to get help with the bluetooth and a few other amenities that I wasn't sure how to use. Jason, the Service Advisor, was patient and super dealership to get help with the bluetooth and a few other amenities that I wasn't sure how to use. Jason, the Service Advisor, was patient and super helpful. Everyone that I interacted with was very pleasant. I won't think twice coming back here. More

Santos is extremely friendly,helpful,courteous, accommodating and knowledgeable of the cars and parts. He also bent over backwards to make it most easy for me. I needed multiple parts replaced bu accommodating and knowledgeable of the cars and parts. He also bent over backwards to make it most easy for me. I needed multiple parts replaced but a few parts weren't available so instead of them starting the job and having me come back again and wait for them to finish on the second trip, he gave me a loaner so that I wouldn't have to wait on two separate occasions...I simply made one more trip once the job was finished. This was greatly appreciated!! More

Jason and Matt are both an asset to Center Acura. They both are very curteous and have exceptional follow through. I can always count on them to get my vehicle in for service in a reasonable amount of tim both are very curteous and have exceptional follow through. I can always count on them to get my vehicle in for service in a reasonable amount of time, as well as my vehicle being ready in a timely manner. I would recommend this dealer because of these to exceptional men!! More