Acura of Wappingers Falls

Service 👎1. Tried to blame me for my 2017 Acura TLX v6 Service 👎 1. Tried to blame me for my 2017 Acura TLX v6 which kept cutting off while driving in the middle of the highway, which put my life in da Service 👎 1. Tried to blame me for my 2017 Acura TLX v6 which kept cutting off while driving in the middle of the highway, which put my life in danger multiple times, until Acura corp did a recall and it was fixed. Initially they blamed me and wanted me to pay for diagnostic at $138 and hour. Thanks Acura of Wappingers Falls. 2. Tried to blame me for my 2019 Acura TLX v6 Aspec which it’s electrical system failed on me. Charged me $279 for a loose wire which they blamed me for, then car fails two days later the same way, while driving, leaving me in danger once again. Called Acura corporate, they got them to realize it was a recall again, battery fan, and they are fixing it now, but also trying to keep my $279 which they charged me a week before to fix this issue. Thanks Acura of Wappingers Falls! Here is a common video about the issue they charged me for. https://youtu.be/oOkmFUBIL64 3. Never provided me with a loaner in any reasonable amount of time. Never returns calls or text messages. This place is a nightmare. Please avoid this dealership at all costs, they are just about making a quick buck and do not care about the customer at all. Service is a dead end! Safe to order parts from here, but always compare prices from other dealerships, this place can’t be trusted. They also priced me the same car I have now for close to $100 more a month (i ended up buying it from another Acura dealership). I only brought my car here for service bc it was my only option when Acura roadside service towed it. Worst experience i’ve ever had from any business in my entire life. I’ve never felt so mistreated. More

They got us in the same day we called and squeeze us in the next to pick up the car. Jameel was very helpful and he even called to check and see how everything was going with car. I would definitely buy fr the next to pick up the car. Jameel was very helpful and he even called to check and see how everything was going with car. I would definitely buy from them again and refer friends and family to them. More

Diego and Kevin are outstanding. They really went above and beyond to help me get back into an Acura! Super friendly and professional. I recommend anyone that wants to buy a car to go here and speak with t and beyond to help me get back into an Acura! Super friendly and professional. I recommend anyone that wants to buy a car to go here and speak with these to gentleman. I was very impressed with them. The whole experience was just great. I’m one happy girl to be back in the Acura family and it’s because of them! Thanks again!!! More

After filling out my request for 2020 RDX A-Spec, I was contacted by Shelly within minutes. My wife and I went to Wappingers Acura and were warmly greeted by Shelly who arranged for us to work with Diego w contacted by Shelly within minutes. My wife and I went to Wappingers Acura and were warmly greeted by Shelly who arranged for us to work with Diego who was very attentive & considerate of what we wanted. We spoke numbers which were very competitive. My wife wanted the Red A-spec but Wappingers did not have it. We went to another Acura & they had the color so we dealt with them. Shelly has since called me to follow up. She is such a warm and understanding person and exhibits the greatest professionalism. She expressed how happy she was that we found the color we wanted. In fact her offer was better than what we got from the other dealership. I assured her that we will definitely do business with her in the future. It was so wonderful to deal with a person like Shelly. I only wished we had done business with her. More

Had a very wonderful experience purchasing my car from Acura of Wappingers Falls from my first Conversation with Brittni and Alyssa Through the whole process with Diego Living three hours away from th Acura of Wappingers Falls from my first Conversation with Brittni and Alyssa Through the whole process with Diego Living three hours away from the dealership and having such a busy lifestyle it was nice to have such an easy process now I just have to enjoy my Porsche Bryan Viele More

Great place to get you Acura. They helped us get out new truck even with the cov19 going on. All staff especially Mathew was amazing. Thank you all for your help we love our new truck. truck even with the cov19 going on. All staff especially Mathew was amazing. Thank you all for your help we love our new truck. More

I had an amazing experience at Acura of Wappingers Falls. Very professional. Sales consultant Jamil Shabazz was excellent and So was Jason in the finance management department. 5 stars well deserved all Very professional. Sales consultant Jamil Shabazz was excellent and So was Jason in the finance management department. 5 stars well deserved all around! Glad to be apart of the Acura Family! Of you are in the market for an Acura this is where to go! More

Was more than happy with the car I purchased. Being a first time buyer I was clueless and Diego was more than helpful and even helped me with the insurance company. Definitely will be going back first time buyer I was clueless and Diego was more than helpful and even helped me with the insurance company. Definitely will be going back More

Diego helped me purchase my Acura ILX!! He was amazing!! He was very patient and informative! Diego made my car buying experience a pleasure!! If you are looking a flawless car buying experience Diego is th He was very patient and informative! Diego made my car buying experience a pleasure!! If you are looking a flawless car buying experience Diego is the person to work with!! More

Exceptional Customer Service is alive & well at Acura of WF Exceptional customer service is alive and well at Acura of Wappingers Falls. From my initial online contact with Shelly Catania to my final interactio Exceptional customer service is alive and well at Acura of Wappingers Falls. From my initial online contact with Shelly Catania to my final interaction with Kevin Smith everything exceeded my expectations. Shelly set up my appointment with Sales Consultant Eddie Sansone and I can not emphasis enough how much of a pleasure it was to deal with Mr. Sansone. No pressure sales pitch just someone who was accommodating to my needs. Eddie took my wife and I on a test drive thoroughly explaining every detail of the vehicle. Upon our return he provided the spec/option sheet on the different available models of the RDX. Every detail was covered. The next person we had the pleasure of dealing with was General Sales Manager Philip Giorgio. Mr. Giogio took the time to present the different financing options available as well as leasing terms should we have decided to go that route. I am grateful for Mr. Giogio's flexibility and patience, we went over financing terms and rates ad nauseam and I am confident he did everything possible to ensure we reached an agreement we were both happy with. Once an agreement was in place Eddie Sansone and the behind the scenes Team at Acura of Wappingers Falls went to work on completing the necessary DMV/Insurance paperwork making for a seamless transition from old car to new. The next Individual to carry the torch of excellent customer service was Finance Manager Kevin Smith. Kevin thoroughly went over each and every detail from the extended warranty options to the financing terms explaining each document that I was signing off on. It is a process and it does take time but Kevin made the process far less tedious as we able to engage in informal conversation sharing some mutual interests. From there it was back to Eddie Sansone, instead of just handing me the keys and sending me on my way Eddie took the time again to go over the features of the vehicle, got me set up on my AcuraLink account, took pictures of my son and I with the car then escorted me down to the Service department to meet the members of the Service Staff. In addition to the aforementioned, I'd also like to make mention and recognize the ladies at the reception desk who were warm and inviting asking if my family would like to partake in any of the available treats the showroom had to offer. It was truly a pleasure experience. Here's to a long lasting relationship. Thank you, James Craft More