Acura of Wappingers Falls

Very Pleasant Buying Experience I recently purchased a pre-loved RDX from the fine people at Acura of Wappingers Falls. Our sales person, Luther, was accommodating, friendly, low pr I recently purchased a pre-loved RDX from the fine people at Acura of Wappingers Falls. Our sales person, Luther, was accommodating, friendly, low pressure, and efficient. The vehicle was reconditioned to BEAUTIFUL, BRAND SPANKING NEW CONDITION! The financing department took care of all the Ioan details and got me a terrific rate. Really pleasant people that made me feel comfortable through the whole purchase. Respectful, courteous, kind, and patient. And fast to return phone calls and answer questions. Very pleased. More

luxury dealer service I have been a customer of acura ( rt 9 Wappingers falls) for 8 years. I have previously purchased 2 vehicles and have been accustomed to the excellen I have been a customer of acura ( rt 9 Wappingers falls) for 8 years. I have previously purchased 2 vehicles and have been accustomed to the excellent service that John Alterio and his colleagues give in the service dept. however the SALES DEPT. has excelled leaps and bounds and the new owners have the most efficient, professional and knowledgeable sales team I have seen in 8rs. I didnt wait 2 hrs for a sales rep. as I have done in the past, I was seen as scheduled and VICTOR JR AND VICTOR SR. WE'RE GREAT! I went in with a problem and within a matter of ten minutes they were able to give me two solutions and I walked out with a 2015 tlx. More

The Best There Is! I brought my 2004 vehicle in with a check engine light issue that nessiated the replacement of several parts. John, the Service Manager, along with t I brought my 2004 vehicle in with a check engine light issue that nessiated the replacement of several parts. John, the Service Manager, along with the other personnel in his department, could not have been more attentive and courteous to my wife and I. The service was completed promptly and to my full satisfaction. I can not thank John and his crew enough. They are top notch! More

Trust and Word don't count as much as Money! I was able to locate the car that I wanted but was very hesitant in going so far due to the fact that Paige gave me the wrong information on the car's I was able to locate the car that I wanted but was very hesitant in going so far due to the fact that Paige gave me the wrong information on the car's interior color. Happily it turned out to be black. The car was an 2012 TL with the Advance package. I am from Queens, N.Y. and traveling to Wappingers Falls was a huge trip for me. When I got there Paige told me that my sales associate was going to be Colin Johnson. He showed me the car and we took it out for a short test drive. Afterwards, the pressure was on! I was ok with them running my credit but he insisted that I sign the purchase order. I singed the purchase order and took pictures with my cellphone of all of the fine print. There it states that if I agree with their credit terms that it will be a done deal. Or so I thought. Monday comes alone and I call Collin. He then again insists on me giving him my insurance information. I told him no and that I need him to run my credit as planned . He agreed. I had to call again later that day and Collin informs me of the rate that Wells Fargo gives me. I was happy. I told him that I will be going there on Saturday to finalize everything. I thought that he would honor what was printed on the very document that he had me sign. This is where the disappointment starts. I spoke to him on Thursday;1/29/2015 and assured him that I was going to pick up the car on Saturday; 1/31/2015. A lady goes and puts a deposit down for the same car in the morning and ends up buying my car. We had a gentleman's agreement on the car. He didn't honor it. I wasted my time , my gas, and put more miles on my car all in the effort to complete this deal. Money is all that matters to this dealership. They didn't honor their own printed agreement. I signed their purchase order. I have pictures to prove that with close-ups. I called the sales manager and in the middle of the conversation he hung up on me and didn't even have the common courtesy to call me back. I left him a voice mail but I bet that he didn't call back because of the little shame he felt. If he felt any. If anyone wants to see the pics that I am talking about, I would be more than willing to share. Deal with them at your own risk. More

Amazing! Brought my car to acura of Wappinger for a rear camera issue. My experience was absolutely amazing. I dealt with John the service manager and my ca Brought my car to acura of Wappinger for a rear camera issue. My experience was absolutely amazing. I dealt with John the service manager and my car was professionally taken care of. The issue was fixed in a timely manner and John and his teams communication was excellent. I received calls at every level of repair including when the repair was completed. My car looked as if it rolled off the showroom floor when I picked it up. The guys had cleaned and detailed it. Can't say enough about Acura of Wappinger service dept, by far the best service dept I have ever been too. More

Online shopping experience with Liliam Abril! Having a very busy schedule, with limited time for car shopping, I went online to Acura of Wappingers Falls and had the pleasure of working with Lilia Having a very busy schedule, with limited time for car shopping, I went online to Acura of Wappingers Falls and had the pleasure of working with Liliam Abril. She took the time to listen to my needs and assisted me with finding a viable solution. Liliam was super friendly, very thorough and made my entire experience stress free. Thanks to Liliam Abril I own an Acura RDX and my family and I love it. I will continue to highly recommend Liliam to all my friends and family that are looking to buy a new car. Fantastic job Liliam!!! More

The best car buying experience by far I like to thank Lilian for the time she took to show me all of the features of my truck. I truly appreciate her efforts on providing me with the best I like to thank Lilian for the time she took to show me all of the features of my truck. I truly appreciate her efforts on providing me with the best deal and car buying experience. You now have a customer for life, and I will make sure to recommend Acura of Wappingers Falls to my friends and family. More

Moving Forward Having a ruff start upon my first visit it was brought to my attn. a miscommunication amongst employees caused the mishap.After speaking with Mr.Cifil Having a ruff start upon my first visit it was brought to my attn. a miscommunication amongst employees caused the mishap.After speaking with Mr.Cifilano he corrected the issue at hand & i can say i am satisfied with the out come. More

Adenike was the best sales person and very professional . I recently wanted to find out about the 2015 TLX of which Adenike was very helpful with this .She gave me all the information and went beyond to find I recently wanted to find out about the 2015 TLX of which Adenike was very helpful with this .She gave me all the information and went beyond to find me this car even though I could have been a pain.She took the time and kept me informed with EMAILS letting me know how the process was going.Thank you for everything .The most important thing about Adenike is she was honest and that is something you don't really find in some others dealerships. More

Used Car Purchase I rarely write reviews, but this time in particular was just wonderful so I felt it warranted a review. I was looking for a specific vehicle, and the I rarely write reviews, but this time in particular was just wonderful so I felt it warranted a review. I was looking for a specific vehicle, and the process of putting a deposit down to paying in person was extremely easy and just excellent. I've bought a lot of cars, and this was the best experience I've had doing so. Every question was answered, every detail, everything. I love my car and it's exactly what I wanted, and the entire process truly could not have been better. I drove from 3.5 hours away to come pick it up! More