Adams North Charlotte

EXCELLENT People To Deal With! I've been thinking about how to write this review without making it too long. There is just no way around it. It might be a little long.. I'm a retire I've been thinking about how to write this review without making it too long. There is just no way around it. It might be a little long.. I'm a retired senior citizen with a limited budget. My wife and I searched the internet for over two weeks researching the car we wanted in the Charlotte area. We found many but either the price was too high or the miles were. Then we thought we found it at Adams. They had a lot of good photos, we loved the color and it was a top of the line model. It had extras like leather interior, a moon roof, and a 12 speaker sound system with 360 watts of power! (I was a teen in the 70's and that thing can really put out some some great sound!) It also had low mileage and a great detailed carfax. I called to see if it was still there and it was. I told the person on the phone THAT was the car I was interested in and it had to fit my monthly budget. I told them what my monthly payment could not exceed and if I drove there to see it I needed to know it fit my budget. The next morning I got a call telling me they could hit my number and to come on down to see and test drive it. We went down, drove it, and loved it. Of course I just knew they were going to tell me my payment would be either what I told them or a few dollars more. Not only did Jason Dunham (Sales Manager) come in and tell me my payment would be $20.00 BELOW my budgeted number, but also he gave us a 3 year 36,000 mile warranty at no additional cost! Also, our final price included sales tax and licence fees. It was raining when we I got in to drive it home. When I got home I noticed a small "scuff" on the left corner of the rear bumper. My wife said "oh let it go! it's nothing..." After I reviewed the pictures and it wasn't there I called Adams and told them "I know I took possession and took it off the lot and take full responsibility for doing that, but can you do anything?" Well, Jason told me to bring it back and they would look at it. I brought it back and Jason said"of course I will fix that". So I took it back for the repair. Since we have such a unique color car and it is 3 years old they decided if they only pained that corner there may be a problem with a perfect match. Therefore, I had to leave it overnight as they decided to paint the entire bumper! No charge to me! It is a perfect match! I have bought many new and used cars over the years but NO ONE has ever treated me with such respect as Jason, and Henry. If you are looking for a great car for a great price you need to give Adams a try. You will not regret it! More

"Pleasant buying experience." I was warmly welcomed by Orlando when I came into the dealership, I had the pleasure of working with him to purchase my vehicle. I would definitely re I was warmly welcomed by Orlando when I came into the dealership, I had the pleasure of working with him to purchase my vehicle. I would definitely recommend Adams Auto Group South. lcg More

Great first experience! This dealership has a wide variety of cars to choose from. They personally talked with me to help me find exactly what I'm looking for. Craig Shane p This dealership has a wide variety of cars to choose from. They personally talked with me to help me find exactly what I'm looking for. Craig Shane provided me the BEST customer service experience I've ever had in my entire life! He really made it an easy process for me. Not only would I recommend this dealership to someone but I'd definitely buy another car from here. More

Good experience. Would buy from Adams again Purchased a 2005 Nissan Altima for my daughter. Vehicle was as described in the on-line ad. Customer service was good. Took a bit longer to finaliz Purchased a 2005 Nissan Altima for my daughter. Vehicle was as described in the on-line ad. Customer service was good. Took a bit longer to finalize the deal than I thought it would, but this was my first experience with a used car dealer. I would purchase from Craig Shane at Adams Auto a Group again. More

Easy And Enjoyable Car Buying Experience When I came to the dealership I felt welcomed and properly greeted by our salesman Matthew who helped us all the way through the process of buying our When I came to the dealership I felt welcomed and properly greeted by our salesman Matthew who helped us all the way through the process of buying our new SUV. He even went to the extent of bringing the car to my home for a test drive and a demo! I highly recommend this dealer for a quality vehicle and customer service! More

Amazing Car Buying Experience - Independence location To my surprise I had an AMAZING car buying experience! Shon and his team helped to make the process smooth every step of the way; as a professional I To my surprise I had an AMAZING car buying experience! Shon and his team helped to make the process smooth every step of the way; as a professional I pay close attention to customer service, and I received outstanding service from the beginning to the end of the process. Terrique was quick to call me back and communicate quickly via email. Sean was patient and professional, he got me the exact car I asked for and didn't try to sell me on something less than what I wanted. I had only one minor concern and I am confident it will be resolved. I trust this dealership and will be referring family, co workers and friends. Thanks guys for everything! UPDATE: After further research I learned about the cars being wholesale, which explains a few things I've seen with the car, but this has not changed my review at all. The minor issue I had was fixed timely and I am a happy customer! More

bunch of liar's Drove all the way out to test drive a car, got a run around and then around again. Salesman told me the 2nd car I came to look at was sent back to auc Drove all the way out to test drive a car, got a run around and then around again. Salesman told me the 2nd car I came to look at was sent back to auction cause of transmission, but the cars still there for sale. Then the salesman sends over some other person to talk to me bout numbers, he had no clue what he was talking about and is supposed to be a manager. And if you get your cars from auction those are the most ratty types, trust me I've worked for a repo company and 95% of the cars that come from auction are beat down More

Oustanding communication with no pressure to buy. I've been out looking for a used truck for over a month and found Chris to be the most inviting salesman we've ever come across. He made sure to get u I've been out looking for a used truck for over a month and found Chris to be the most inviting salesman we've ever come across. He made sure to get us everything we needed/wanted without the back and forth haggling for hours to make the deal. Adams is a straight forward dealership with friendly people. I would recommend to all amd plan on coming back in the future for our next purchase. More

Greatest Sales Consultant Ever!!! Chris Peake made my car purchasing experience so easy and pleasant! Chris found out what my needs were in a vehicle and took his time and found the pe Chris Peake made my car purchasing experience so easy and pleasant! Chris found out what my needs were in a vehicle and took his time and found the perfect vehicle for me in my price range. I didn't think I was able to purchase a vehicle but he took his time and got me financed with a payment that was affordable and I left qith my dream car. Please ask for Christopher Peake he really cares about your best interest and making you satisfied with your whole car buying experience. GO SEE CHRIS!!! THANKS FRIEND!!# More

Great customer service, the best experience As soon as I get in the parking lot Ricardo greeted me and made me feel welcome and made the car buying experience smooth and easy for me, I have gon As soon as I get in the parking lot Ricardo greeted me and made me feel welcome and made the car buying experience smooth and easy for me, I have gone thru the car buying experience sevral times in different car dealerships and by far this has been the fastest, easiest and overall the best. More