Adams Toyota Kansas City

We just purchased our new vehicle from Adams Toyota and I was glad we chose to do business with them. We had been in the market for a little bit and decided to take a drive through the parking lot to see wha was glad we chose to do business with them. We had been in the market for a little bit and decided to take a drive through the parking lot to see what their inventory was like - I was apprehensive because I'm used to the 'fish in shark waters' feeling when visiting a car dealership but agreed as long as we didn't get stuck trying to be sold a vehicle on the spot. We drove through and saw a vehicle we wanted to look at. Ben Lewis approached us and just asked if we wanted to take the vehicle for a test drive. No salesy pitch, no aggressive approach, just an easy and casual question. He was very agreeable when asked if we could put our daughter's car seat into the car to see how it would fit - "Of course, of course!! I have kids I know that is important" was his response. He even offered for us to load our stroller into the back to make sure it would fit! Again, not salesy, just understanding. We loaded the car seat and went for our test drive and upon returning I was sweating the questions I knew would be coming for the sale, knowing we would not be buying that vehicle on the spot - but Ben just simply asked how our drive was and a few other pleasantries and then told us to have a good day. I was shocked! I immediately told my husband if we were purchasing, I wanted to purchase from him. We went to one other Toyota dealership under the guise that they had the vehicle we wanted in stock, but they did not, nor did they have the pleasant customer service at all - so when my husband noticed Adams was getting the very car we wanted in transit to them, he called Ben immediately. Ben Lewis was wonderful to work with and I'm so glad he was the guy to help us with our sale. He was great with our daughter throughout the paperwork process and was always upfront and kind, doing the most he could for us as well through the process. I'm thankful for his help and will gladly bring our business to him at Adams Toyota again. 10/10 recommend. More

So I bought this Camry from them. AC never worked. I took it to dealership Adams Toyota, where I bought it from. They said they have to call a part which is leaking. So I went back a AC never worked. I took it to dealership Adams Toyota, where I bought it from. They said they have to call a part which is leaking. So I went back after a week since they had to call in the part and didn’t have it in stock. Took a day off from work, cost me $300 for taking a day off. They said, “we mistakenly have ordered the wrong part” “so sorry”. Well, they ordered the right part, as per them, and when I took the car back, had appointment for 11:00am. Got the car back at 6:00 when they were closing, and they advised that something is wrong with the condenser and seems like it’s not covered in warranty, since apparently some foreign object has hit it while on road. So paid $33,000 and the AC never worked. And now they gave me an estimate for $1500. If you are planning to buy a Toyota, please refrain. Why would you make a car with so much exposure to critical machinery that a little pebble can put you at halt. I have owned Suzuki, but it never happened to it. Never go to Adams Toyota, since as you understand that they first they said they have ordered the wrong part then said, of we fixed that part but it’s still leaking gas. How is this possible that a brand new car has so many leaks? Thanks for staying away from Adams Toyota Editing this with a picture. They saying a stone hit the condenser, has this ever happened to anyone else? The leak is from the corner and it’s a manufacturing fault. But they want to get money $1500. Telling me they will wave off the Freon recharge for $250. It’s $35 at advance auto parts. They wanna charge $250. And they think their apology will revert my loss on bringing the car to them on work days 3 times. Lastly I took the car there at 11:30am and got it back at 6:00 pm. And all they figured out that there wasn’t a problem with the part that they had to order twice. I think they just working on hit and trial. I regret dealing with them even for repair. And all they have is an apology. More

I used to have service done here until I was lied to about service performed that actually wasn't! It's very disappointing when you ask for a specific task to be completed and are told that it has been, about service performed that actually wasn't! It's very disappointing when you ask for a specific task to be completed and are told that it has been, and then discover it was not! Obviously they are not concerned about the driving safety of their customers! More

Josh Couch was really great helping me get my RAV4. I messaged him multiple times and he was very patient and helpful! I messaged him multiple times and he was very patient and helpful! More

Gary Pleskac was my salesman, he was very helpful and informative. George was my finance guy he was great! Everything went so smoothly. Thanks guys informative. George was my finance guy he was great! Everything went so smoothly. Thanks guys More

Subpar dealer. They email you coupons to a discount on a vehicle then they do not honor the coupon. They like to give you a run around. Very disappointed! They email you coupons to a discount on a vehicle then they do not honor the coupon. They like to give you a run around. Very disappointed! More

Crooked dealer. They show the price of a minivan online at 46k to bait buyers in. Then just wait!!! When you get there they add 15k in market value adjustment. Disho They show the price of a minivan online at 46k to bait buyers in. Then just wait!!! When you get there they add 15k in market value adjustment. Dishonest, price gouging dealer right here. If you are into that please go here. To make things even better they had this exact van at the car show and there was no markup being displayed / advertised there. 1 More

The best dealership with the best salesman in town. I bought a brand new Corolla and with todays technology I was a little nervous. Gary Pleskac was my salesman and made the whole process so easy. He n I bought a brand new Corolla and with todays technology I was a little nervous. Gary Pleskac was my salesman and made the whole process so easy. He never hesitated to answer any of my questions, was always very professional. Explained everything to my satisfaction. The financial department was a easy process as well. I would highly recommend Adams Toyota and ask for Gary Pleskac. Thank you Gary for all you did for me. Keep up the great work!!! More

Trey helped us to replace a bad tire when no one else was available to help. If we lived in Kansas City, this would be our dealer. available to help. If we lived in Kansas City, this would be our dealer. More