Adams Toyota Kansas City

Great service, always professional and courteous! This is our 2nd Highlander we bought from Adam's. We are very happy with the service we received. our 2nd Highlander we bought from Adam's. We are very happy with the service we received. More

Lacking in Customer Service About a week ago, we decided to go looking at SUV’s--the Toyota RAV4 had great reviews so we headed for the nearest Toyota dealership. Our plan was t About a week ago, we decided to go looking at SUV’s--the Toyota RAV4 had great reviews so we headed for the nearest Toyota dealership. Our plan was to find a used vehicle with very low mileage. Since we live in Blue Springs, our first stop was Adams Toyota in Lee’s Summit. Ronnie Espiritu, the salesman there was very nice but unfortunately, none of the vehicles on their lot fit our needs. We left our number with him, asking him to contact us if the right one for us showed up. We then went back home--my wife did an online search and discovered 2 vehicles at Molle Toyota (which is across town from us). We ended up driving out there and found the perfect vehicle for us. On the way back home, we contacted the Adams Toyota salesman and let him know that we found one so that he didn’t need to try to find one for us. Once we had our new vehicle, I decided that a hood protector would probably be a good idea. So, my wife found one online (Toyota website) and we ordered it through the nearest Toyota dealer, which again was Adams Toyota. When I went to pick it up, I hoped to ask someone at that dealership a couple of general RAV4 questions (about setting up navigation and use of the USB to play music). This was on a Saturday morning. Now, if they had been busy, I might have somewhat understood the response. But they were all just standing around talking. I politely asked whether someone could answer a couple of questions about the RAV4. The response, from a man who I don’t believe was a regular salesman, was not a polite refusal (which I still would have a problem with) but instead a rude response. He questioned whether I bought this vehicle from them and then told me that since I didn’t, I needed to take it back to where I bought it to get my questions answered! A refusal is one thing but what bothered me most was the attitude, that I even "dared" to ask a question of them. I tried to explain that it was a couple of very general questions I needed help with but they made it quite clear that they were unwilling to answer any questions at all. I’m in my 70s and a very calm person normally but I actually ended up asking this guy why he was being such a jerk about it. Another person also came out who was the General Sales Manager there, While he wasn‘t quite as rude, he still was definitely not friendly or helpful. He repeated that if I had questions, then I needed to take them to the place where I bought the car. Here is the problem. You never know where your customers will come from. I’m sure you get some from advertising and some are repeat customers. You have to treat your customers right or you will lose them. Other new customers come from word of mouth. The point is: People talk, reviews are written, customer service matters. Fawning all over people who may buy from you and then treating them like they are enemies simply because they ended up purchasing from someone else is simply not okay. Even if the vehicle didn’t come from your own lot, how you treat potential customers is important. In this case, you have not only lost any future business from us but if anyone we know says they are also interested in a RAV4 (a real possibility since it was a friend’s vehicle that began our own search), we will definitely recommend that they avoid going to Adams Toyota. I hate writing reviews but the way you responded to a simple request for help that day was so out of line that I feel the need to warn others who may be considering buying from you. To end this review on a high note, the Parts Department was great. The hood protector we ordered did not fit this vehicle and that department gave us no problems at all about returning it. Just wish the rest of our experience here had matched. The difference between customer service at Adams and Molle Toyota are like night and day. The employees at Molle acted like adults and the ones at Adams (at least the ones in management positions) acted more like children trying to get even (???) Why, I’m not sure--because that attitude makes no sense whatsoever. You should be trying to keep all Toyota customers happy with the great service offered by Toyota so that those customers are singing the praises of the brand instead of warning people about which dealerships to avoid!! More

Great Service Department Everyone is super friendly and I have always enjoyed going in for both routine maintinence and repairs. The men at the service center are always kind Everyone is super friendly and I have always enjoyed going in for both routine maintinence and repairs. The men at the service center are always kind and welcoming. The parts and sales floor reps are also extremely kind! Thanks!! More

Always personable, professional and quick Everyone provides an exceptional customer experience, even when I don’t have an appointment. They take their time speaking to me about my service need Everyone provides an exceptional customer experience, even when I don’t have an appointment. They take their time speaking to me about my service needs and then they jump on performing the service. More

Tire rotation. Our Service advisor Ron Wiggins took great care of us from start to finish! He answered all questions and I will certainly bring this vehicle back to Our Service advisor Ron Wiggins took great care of us from start to finish! He answered all questions and I will certainly bring this vehicle back to service at Adams in the future! More

Oil change and air bag recall They gave me a car for the day while my car was worked on. Everyone I spoke to was kind and informative. Love this dealership. They gave me a car for the day while my car was worked on. Everyone I spoke to was kind and informative. Love this dealership. More

Always excellent service I am so comfortable bring my Camry to Adams because it is always done right and the staff never fails to make me feel like a king. Everything related I am so comfortable bring my Camry to Adams because it is always done right and the staff never fails to make me feel like a king. Everything related to that car goes through Adams. More

Major service The hybrid system malfunctioned causing the vehicle to shut down. Joe Creamer calmly and kindly explained the problem, the solution and the cost! I The hybrid system malfunctioned causing the vehicle to shut down. Joe Creamer calmly and kindly explained the problem, the solution and the cost! I had to make some decisions that required some thought. I’m happy to say that Joe Creamer was the ultimate professional. I am satisfied with the service and will definitely refer others to Adams Toyota. I also appreciated the shuttle service that was provided. More

Service department The service department employees were very courteous and friendly. They took care of all the maintenance issues that I requested be done and the wor The service department employees were very courteous and friendly. They took care of all the maintenance issues that I requested be done and the work was done in a timely manner. More

Exceptional services Mr. Adams has a great team of employees. They have always been a pleasure to work with. Thank you for making car shopping, car buying, and service m Mr. Adams has a great team of employees. They have always been a pleasure to work with. Thank you for making car shopping, car buying, and service maintenance so quick and easy. You guys are the BEST! More