"I would never recommend this dealership to ANYONE!"
- Disapointed and Upset
I purchased a 2007 Cadillac SRX from Mr. Rivers at Adel Motors 4711 Auth Pl Suitland, MD 20746.
Mr. Rivers assured me that this vehicle ONLY needed $600 worth of repairs (Rear Differential Bushing) and if I were willing to take care of the repairs he would give me a great deal on the price and a 30 day warranty on engine and transmission.
I purchased the vehicle and had the discussed problem repaired. However, the problem still existed after repairs were done.
My $600 repairs turned out to be actually problems with the Transmission ($3,000 to rebuild) Drive Shaft and CV Axle ($1700 to replace) which came to a total of $4700 in repairs.
I contacted Mr. Rivers about the issues and warranty information. He stated that I was given a good deal on the vehicle and therefore he didn't add in the warranty. He also suggested I try to sale it at an auction and as far as monetary support on the repairs, there was nothing he was willing to do. I have not had this vehicle for 30 days as today. That is bad business practices and poor customer service.
I give Mr. Rivers and Adel Motors Negative 5 STARS!!
My salesman, BRUCE, was of tremendous help in showing me all the details of the car, making me feel comfortable, and making the paperwork so much easier than I had anticipated it would be! I will certainly recommend him and your dealership to my friends and family, Thank you for such an exciting and positive experience!
Sincerely, MIKE SARVE