They are very nice to get the sale, then turn in the night. Working in an urban area is their explanation. They apparently get a lot of customers who are dishonest and try to lie to them. I am not one of those customers, but was treated that way. It was apparently my responsibility to get the keys for the car and purchase a cd magazine so that I could listen to CD's. Who knew? And delivering a car with no spare is not safe, nor legal. Atrocious customer service, acting like I'm asking for the world after spending $35K on a car with them (and I did the paperwork for financing !!!). I would NEVER BUY FROM THEM AGAIN, AND YOU SHOULDN'T BUY FROM THEM IN THE FIRST PLACE!!