Advantage Acura

Our first experience at Smithtown Acura will definitely bring me back. We wanted to share our great experience with AC. AC is a true gentleman, very friendly, professional and helpful. He located the car w bring me back. We wanted to share our great experience with AC. AC is a true gentleman, very friendly, professional and helpful. He located the car we had been looking for and we couldn't be more thankful for his dedication to help us. We bought Certified Pre-Owned Acura. AC show us the best customer service we have ever experienced: No-pressure, didn't feel rushed, Trustworthy. Quick and clear communication, no matter if its an early morning or late night. Final price was exactly as negotiated, no additional dealership fee like others dealership started to charge you, no last-minute surprises. Also, we would like to thank Karen ( Finance Manager ) who find the best financing deal for us, great communication as well and made the process easy, quick and painless. I would highly recommend to friends and family More

The GOOD -> Beautiful Showroom, Lovely Reception Staff, and Nice Service Department Personnel The BAD -> Everything Else! 1) Karen in Finance = Nasty, Impatient, Argumentative, and a Total Horror Sh and Nice Service Department Personnel The BAD -> Everything Else! 1) Karen in Finance = Nasty, Impatient, Argumentative, and a Total Horror Show 2) Rick in Sales = A Good Guy until challenged in regard to computational errors on my bill of sale. Very Pushy and Insistent that I rectify errors made by the dealership in regard to my insurance binder by asking me to DO THEIR JOB and call my insurance agent several times. The agent asked my why the dealership could not dial the phone themselves and I said because they have me. More

Broke Quarantine to Pick Up a New Car..., So Worth It! Our lease was ending and that meant our triennial trip to a Smithtown Acura. It’s the best - wouldn’t go anywhere else. They could not have m It! Our lease was ending and that meant our triennial trip to a Smithtown Acura. It’s the best - wouldn’t go anywhere else. They could not have made it easier to turn in our old car and pick up a new one. Our salesman was very professional and the Sales Manager Gregg is super, helped us put the whole thing together. The car was delivered in perfect shape, we drove it off and are happy ever after. Thanks again, Smithtown Acura! More

2020 rdx John Schepp is a pleasure to deal with, this is my second leased Acura with John. John is courteous, honest, professional and delivers what he promis John Schepp is a pleasure to deal with, this is my second leased Acura with John. John is courteous, honest, professional and delivers what he promises. No bait and switch, no hidden fees, no nonsense - just a great person to deal with More

Excellent i have bought 5 MDX from John Schepp and he is great to deal with. He was on top of everything and we where in and out of the dealership very quickly i have bought 5 MDX from John Schepp and he is great to deal with. He was on top of everything and we where in and out of the dealership very quickly. Also three years later i got the same MDX for $110 per month less. when does that happen. The Acura MDX has been great . More

This is our second purchase of an RDX at Smithtown Acura. What a pleasure. John Schepp worked with us both times....excellent and professional! Highly Recommend! What a pleasure. John Schepp worked with us both times....excellent and professional! Highly Recommend! More

Awesome Leasing Experience Worked with John Schepp at Smithtown Acura to lease a 2020 MDX A-Spec. John was very professional, answered all my calls, even late into the evenings Worked with John Schepp at Smithtown Acura to lease a 2020 MDX A-Spec. John was very professional, answered all my calls, even late into the evenings and on his days off. Gave me a no nonsense offer, located my color combination, and had it delivered within a week while other dealerships fed me stories about production delays. I'm an hour away but John made it convenient for me to just visit, sign, and drive away. Best experience hands down working with John. More

Awesome Buying Experience with Smithtown Acura Buying a 2019 Acura MDX from Smithtown Acura was an excellent customer experience for my husband an myself! Greg Vigna made this experience outstandin Buying a 2019 Acura MDX from Smithtown Acura was an excellent customer experience for my husband an myself! Greg Vigna made this experience outstanding! He was very patient, listened to our needs, and did not pressure us at all. There was no stress. He showed us many available cars. We stayed within our budget. The staff was friendly and professional. Thank you to Smithtown Acura. We will definitely buy from them again. I highly recommended this dealership! More

Irresponsible behavior I bought an MDX from this dealership in Nov 2017, through Mr. Anthony Verde / Mr. John Schepp and COSTCO. I got it serviced a few times at this deal I bought an MDX from this dealership in Nov 2017, through Mr. Anthony Verde / Mr. John Schepp and COSTCO. I got it serviced a few times at this dealership over the last one and a half year, however, ever since the first service I have been told that my car in NOT IN THEIR SYSTEM. Every time I request them to update their system and a false promise is made by the service department. Today again when I called for an important safety recall, I received the same answer. Ms. Peggy told me that "your vehicle and your name is not in the system." She informed me that the service manager is not available and will call me back. Nobody has called. Seems they do not care. I am not sure why such irresponsible behavior is being tolerated by ACURA company from this dealership. More

Great experience buying from John Schepp. This is the third car I bought from John. He is very knowledgeable and professional. I recommend him to my friends and colle buying from John Schepp. This is the third car I bought from John. He is very knowledgeable and professional. I recommend him to my friends and colleagues as well. More