Advantage Acura of Naperville

We've bought 6 cars in 18 years from Naperville Acura, and were fortunate to have one of the most laid back and helpful guys I have ever worked with in the world of auto sales. And then Advantage bought and were fortunate to have one of the most laid back and helpful guys I have ever worked with in the world of auto sales. And then Advantage bought the dealership and they cleaned out all the older/experienced/expensive people. And they gave us an 18 year old to work with. Great kid. I have no problems with him. But why ruin a working relationship? This years TLX purchase went to another dealer farther away: better deal from a dealer that seems to care a bit more. More

Called to schedule an oil change. On the phone call with a service advisor I informed them we have an extended warranty with endurance that includes a maintenance plan with the hi li On the phone call with a service advisor I informed them we have an extended warranty with endurance that includes a maintenance plan with the hi line plus, meaning they pay up to $95 for an oil change. The phone rep said that would be fine and just bring our warranty card with us. We arrived 5 minutes early to our scheduled oil change and I provided the older gentleman with our warranty card that is accepted by all dealerships. I was asked by the service department rep if I bought the warranty plan at Advantage Acura, I told him no. The rep then proceeded to tell me it is only good at the dealership I purchased it at. I told the rep that is not accurate. I asked him to call the number on the card as they pay for our oil changes. The rep then told me no. I told the rep we use it at all the Acura dealerships in Texas and Louisiana. They cover more expense than the cost of the oil change at this location. The rep than said to me that they accept Endurance Warranty coverage on mechanical issues but not for maintenance work. It was glaring obvious this older gentleman had no idea what he was talking about. I drove out of the service area and called the General Manager who didn't answer, I also left him a message and no call back. I then called the Service Manager who didn't answer and left him a message as well. No call back. Is this because we have out of State plates? Or because my plates clearly State-DISABLED VETERAN? Or because my plate frame says 75th Ranger Regiment? Either of these will cause me to never go back. If they treat you like this to your face, imagine what they are doing to your vehicle when you are not watching. Avoid them, dishonest or worse, incompetent. Craig More

Great sales and financing teams, ask for Abe and Tony, respectively. My wife loves her new Acura. respectively. My wife loves her new Acura. More

As an unexperianced car buyer I was happy with the process. The negotiations were always friendly and the outcome was satisfactory. process. The negotiations were always friendly and the outcome was satisfactory. More

No haggle pricing. Good service and follow up from John Unger. Bought a new MDX. Painless process. Good service and follow up from John Unger. Bought a new MDX. Painless process. More

Sky was great to work with and he stayed on top of the transaction from start to finish. All good things to say about the whole buying experience. This dealership and staff is a strong 10 Do not hesit transaction from start to finish. All good things to say about the whole buying experience. This dealership and staff is a strong 10 Do not hesitate in buying from them. Believe me I am as picky about details when I am purchasing a vehicle. Ron Heintz Happy customer. More

We recently purchased a 2023 RDX and we’re highly impressed with the staff at Advantage. Our sales person, John and his colleagues in service and customer support did an outstanding job for us impressed with the staff at Advantage. Our sales person, John and his colleagues in service and customer support did an outstanding job for us More

Purchased a 2020 Tesla Model X on Monday the 5th. Communication with Churchill was fantastic and timely. A whirlwind experience that went smoothly and held no surprises. Thanks to both Churchill and Communication with Churchill was fantastic and timely. A whirlwind experience that went smoothly and held no surprises. Thanks to both Churchill and Barry for their friendly assistance. Very satisfied with the outcome and the vehicle. Nice work, gentlemen. More

The best customer service from sales to management! I have to say some people should really keep their reviews about the topic. Car buying experience! Some cheap man on here writing about a stolen $500 I have to say some people should really keep their reviews about the topic. Car buying experience! Some cheap man on here writing about a stolen $500 item that he probably never had! Like who leaves an expensive item in the car? I hate to see someone writing wrong things on reviews especially it seems pretty racist like he’s profiling a manager at the dealership. What is wrong with you? Anyways buy a car from here you won’t be dissatisfied! More