Advantage Acura of Naperville

I finally wanted to take time to sit down and give thanks to Neil Hoyle and Continental Acura. Thanksgiving week I was inquiring about cost for my 2002 MDX timing belt change, which I have always had servic to Neil Hoyle and Continental Acura. Thanksgiving week I was inquiring about cost for my 2002 MDX timing belt change, which I have always had serviced by Continental Acura. I knew this was a major maintenance visit, so I was a bit apprehensive. I did call around for price quotes. Even Continental Honda in Countryside. When I called Neil back and asked him. He told me of upcoming specials that would dramatically reduce the cost, he was very understanding of the cost of this major maintenance, especially with the upcoming Holidays. He kept me updated of the progress and let me know certain parts were not needed which further reduced cost. Though still a big bill Neil helped reduce the cost and that I really appreciate it. Alex Matway was the one who picked me up from my house, she was very cordial and informative when I told her of my MDX being serviced and how I was thinking about buying a new MDX, as we headed towards the dealership, she was pleasant. Thanks to all. More

Tony greeted me within seconds of arriving at the dealership with a smile. I had a good idea of what I was looking for and he provided me with a number of choices and it was up to me to narrow it do dealership with a smile. I had a good idea of what I was looking for and he provided me with a number of choices and it was up to me to narrow it down. Great experience! More

OK...I just purchased my "new" used RDX at Continental Acura and am LOVING my new car (bye bye van - though you served me well!) I started my search for a new vehicle six months ago at Contine Continental Acura and am LOVING my new car (bye bye van - though you served me well!) I started my search for a new vehicle six months ago at Continental and Josh Bruhn was great about showing me around the dealership; he was nice, honest, patient, informative and intuitive about what I might like and need. He kept in touch over the past six months but never hounded me, just let me figure it all out. Needless to say, after having an unfavorable experience in another dealership, in the ninth hour I found myself back at Continental Acura working with Josh, Jerry and Harry. Thank you guys (...and thank you Matt, you were helpful too)! I truly appreciate all your effort, your honesty, your willingness to help me and work with me. AND I can't wait for my free car washes!! Josh deserves to go to Atlanta!! :) More

Alexandra was so friendly and her customer serviced exceeded beyond my expectation. She is awesome! I am recommending everybody to this dealership solely because of her. I am very pleased and looking f exceeded beyond my expectation. She is awesome! I am recommending everybody to this dealership solely because of her. I am very pleased and looking forward to getting my car serviced here in the future. Thank you Alexandra for delivering absolute amazing service today! More

Tom trulis and Jerry Burton are outstanding salesman. I came to Acura of Naperville looking for a used car. Not only did they make me feel welcome but they were also very helpful. Tom really knew what he w came to Acura of Naperville looking for a used car. Not only did they make me feel welcome but they were also very helpful. Tom really knew what he was talking about and was very confident in what he was selling. He answered all my questions, and made me feel very comfortable. He was the best salesman iv ever had the pleasure of doing business with. I walked out that day with a used 2005 Acura TSX. I also purchesed a 2 year warrenty from Jerry. He also made me feel very comfortable while sitting and talking with him about my options. I would highly recommend continental acura of naperville, and these two salesman. The service that they will provide for you will not let you down. Hands down the BEST dealership around the naperville area. More

I purchased a 2012 Acura MDX on 10/30/2012 from Greg Pew. Greg is a very professional and knowledgeable salesperson/representative for Continental Acura. I had a great experience with all individuals in my Greg is a very professional and knowledgeable salesperson/representative for Continental Acura. I had a great experience with all individuals in my purchase: Greg Pew, Sharon McDonald, and Jerry Burton. Greg assisted me in getting a great vehicle at a great price. Sharon showed my family around the dealership, as this was our first buying experience at Continental. I am very impressed with all individuals in my transaction and was treated great. Greg is the best car salesman I have dealt with in he last 30 years of car buying experiences and I recommend him with confidence. Greg is very straightforward and helpful. I am glad I had the chance to work with Greg on my first Acura purchase. Sharon is very friendly and helpful. Greg, Sharon and Jerry answered all of my questions. I was treated great. I highly recommend the team I worked with. More

Copied and pasted from my review I posted on yelp: Copied and pasted from my review I posted on yelp: If a salesman in any business (but especially a car business) acts like they don't need, want, Copied and pasted from my review I posted on yelp: If a salesman in any business (but especially a car business) acts like they don't need, want, or have the time for your business, then they don't deserve your business. I thought that was common sense, until I met the sales manager and his team at continental acura, and wondered, "why are these people still employed?" I was in the market to purchase my third mdx and was debating a lease. I did my research but still had plenty of questions. None of which were answered in a "very knowledgable and hard working" way. I was told "I don't know" multiple times and was expected to be okay with that answer. No "let me check on that for you" or "I can find out though." It was disappointing to say the least. Especially, since I've been a customer to them before. It seemed as if they didn't want to bother with me because I wasn't going to stand for their predictable and repetitive car sales pitches. Harry Nesbitt, the sales manager, told me I knew more than most customers and it was obvious I did my research, and yet was completely disinterested in making a sale. The first time I was in, he gave me a rough number, which I was less than satisfied with. The second time, I returned and deducted $3000.00 worth of accessories and received the same figure. What a waste of time this place was. If you're in the market for a great car, do yourselves a favor and go the extra few miles to see Lonnie and John over at McGrath Acura....they'll take good care of you! More

CHRIS PAPO AND RICK ONEIL DID A SUPERB JOB FINDING A SUBTLE TICKING NOISE BEHIND THE STEERING WHEEL OF MY TL. THEY WERE POLITE AND EFFICIENT IN THEIR APPROACH TO THE PROBLEM THEY WERE VERY PATIENT WIT SUBTLE TICKING NOISE BEHIND THE STEERING WHEEL OF MY TL. THEY WERE POLITE AND EFFICIENT IN THEIR APPROACH TO THE PROBLEM THEY WERE VERY PATIENT WITH ME AS WELL. I WOULD RECOMMEND CONTINENTAL ACURA FOR ALL ACURA MAINTENANCE ISSUE. BRAVO GENTLEMEN! CRAIG JONES More

Tony was excellent!!! We went on a road test and he demonstrated every thing about the car. I was purchasing a used car which was practically new and he made it a point to demonstrate to me that the c demonstrated every thing about the car. I was purchasing a used car which was practically new and he made it a point to demonstrate to me that the car really was just like new. He was willing to work with me to come to a fair price and though I was just going there to look, I drove away with the car. It was so easy to move forward and the interaction I had with Tony felt right. I know this car was for me because I did not have any buyer's remorse so often felt when we make a big purchase. Tony helped me to realize the car was meant for me to have and that I should take advantage of a great deal. He showed me other certified pre-owned cars but he stated based upon my demeanor the car I inquired about seemed meant for me and that we should take a test drive so I could see this. He was very intuitive because the car was meant for me to have and as he mentioned I would feel it once I got behind the wheel of the car. This was very intuitive of him to read and understand a customer in such a short period of time. I think this is a talent rather than a learned process. Thank you Tony for your attention, knowledge and talent for making me feel at ease. I did my finances with Jerry Burton. He was very professional and talk with me about all the maintenance options available for my car. I chose not to purchase anything extra and Jerry was gracious to say he respected my decision and was there to help make the process of completing the financial aspect of the deal as smooth as possible. He explained each step of the way, what I was signing and what it entailed. He explained charges that needed to be done for the car and made sure I was okay with the explanation before moving on. The next day when I came to the dealership because of forgetting something in my trade-in, Jerry immediately assisted me with asking the correct person who promptly got all my belongings. Thank you Jerry for being so courteous and helpful. I had my first encounter with Dan Rasmussen because of a slight problem with my headlight. Apparently the seal was not proper on the car and Tony suggested I come to the Service Center and have them fix the problem. I thought is was very simplistic, not understanding the mechanics of the car. Dan explained to me the procedure of how the headlight would need to be fixed and the importance of fixing the headlight. It was an education for me because I thought headlights were done the same way from back in the day. He asked that I take a sit in the waiting room to wait for the car and came out to let me know when the car was being serviced and what was happening. I chose to wait and he asked during that conversation if I needed anything to make me more comfortable. I joked with him that I would be okay if I did not have to go to leave for an appointment at 10am. I was not paying attention to the time when Dan came to ask me if it were okay if I wanted to waive my car being washed because of mentioning I had an appointment in which I needed to leave at 10am and it was 9:50am He expressed not wanting to forgo the car wash but knowing my appointment was important. I appreciated the attention he paid to such a subtle comment and realizing it was important not to stress me out due to shorten time to arrive at my appointment. Dan then guided me to the cashier, explained why there was no charge for service today due to my warranty and then got me to my car, which by the way they did get it washed. He handed me my receipt and my DVD of what was done to the car. I am truly impressed with your dealership and your sales, finance and service personnel. I look forward to a long and happy relationship. Thank you! More

Tony was precise and worked with me to understand my needs in order to secure the deal. Second car I have purchased from Continental Acura, both good experiences. needs in order to secure the deal. Second car I have purchased from Continental Acura, both good experiences. More