Advantage Acura of Naperville

It's important to know that this dealer sold me a new 2005 Acura TL and provided exceptional overall experience for years. It wasn't until my recent purchase, a 2012 Acura TL that I had some problems. 2005 Acura TL and provided exceptional overall experience for years. It wasn't until my recent purchase, a 2012 Acura TL that I had some problems. For the record, when we bought our 2005 TL we were told not to put a remote starter on the car as that would void the warranty on the starter. When we went to go look at the 2012's it was imperative that we would be able to have a remote starter installed. We were reassured that there were no problems, but they did however recommended an aftermarket unit, and not the unit offered by Acura. We were told by our salesperson to wait approximately 30 days, because we would receive a coupon book from Acura that we could use on the purchase of the remote starter. During the month that we were waiting for the coupon book, we experienced a "low battery warning" which we were told was due to the fact that we were not driving the car enough. We tried additional driving but were hearing rumors that Acura was having problems with some of their models coming up with battery management problems. We proceeded to have the suggested remote installed, at which time the battery problem increased. Repeatedly, the dealer insisted we were not driving the car sufficiently to fully charge the battery. Through our own research with internet and other dealers we discovered that Acura seemed to have programed the battery management system to be too sensitive. The problem was then exagerated when we had the remote installed, so we finally had the remote system removed. When we went to pick up the car, we were informed that we would receive our refund when they received their refund from their recommended installer. It took a call to the PR lady to finally get a refund.....I did check and this dealership is still recommending remote starter installations, like there are no issues. I also have two friends with TL's and they also have "battery management warnings" on occasion..... For the record,I sang the praises of this dealer for years and sent numerous people to check out the refreshing program they set forth. This recent experience I had with them, has changed my view and definately makes me recommeend you shop elsewhere. The bottom line was, they just didn't care. More

I used buy it now on ebay and things went very well! I negotiated, financed and bought the car site unseen based on feeback and listing of vehicle. Everything was complete when I traveled in and drove th negotiated, financed and bought the car site unseen based on feeback and listing of vehicle. Everything was complete when I traveled in and drove the car home. Very happy with price, condition and service from the dealership. Eddie & Jerry are tops. More

It was a great pleasure to buy my 2012 TSX from Tom Trulis. Tom was very knowledgeable about the car and was answered all of my questions quickly and accurately. He made a followup call several days Trulis. Tom was very knowledgeable about the car and was answered all of my questions quickly and accurately. He made a followup call several days after the sale to be sure that my expectations were being met. I would recommended Tom for those looking for a new Acura. Rob Buchman was also very helpful navigating me through the financial arrangements. The dealership gets my highest rating for this transaction. More

I recently upgraded to a newer model TL and worked with Tony Garcia and Jerry Burton throughout the whole process. Both were personable, straightforward, and able to adjust to my requests. I live 20 mile Tony Garcia and Jerry Burton throughout the whole process. Both were personable, straightforward, and able to adjust to my requests. I live 20 miles away from this dealership and continue to take my car there for service simply because they are prompt, honest, do quality work and know what it means to deliver excellent customer service. I recommend Continental Acura to anyone who wants to have a "wow" experience with every service appointment. More

Greg and Sharon were awesome to work with... I had an acura and went with another car company and wanted nothing more than to come back to acura... Greg and Sharon made that happen for me by getting me b acura and went with another car company and wanted nothing more than to come back to acura... Greg and Sharon made that happen for me by getting me back into an acura way faster than I thought I would be able to... They are fantastic! More

Sales Rep Josh Brohn is an awesome person to work with. He helped us in every possible way to get us a good deal. If it wasnt Josh we wouldnt have bought the car. I would definately recommend continental A He helped us in every possible way to get us a good deal. If it wasnt Josh we wouldnt have bought the car. I would definately recommend continental Acura to my friends and would specify them to work with Josh to close the deal with SMILE:) More

Greg and his assistant Sharon were outstanding. They explained all of the information in a timely and efficient manner. They made sure we were comfortable with the vehicle as well as all of the paperwor explained all of the information in a timely and efficient manner. They made sure we were comfortable with the vehicle as well as all of the paperwork that went along with it. Our experience was great and I know if we have any questions in the future we will be able to get it taken care of. This is a great dealership to work with! More