Advantage Cadillac

I have never had a more unpleasant experience than I did during this visit. The waiting room was colder than a meat locker, and two and one-half hours after arriving for an oil change and tire rotation I s during this visit. The waiting room was colder than a meat locker, and two and one-half hours after arriving for an oil change and tire rotation I still had heard nothing and tracked down the service rep. He checked and said it was done and the tech was saying the car needed brakes. I knew that and had asked for an estimate at the start and had told the service rep I was not doing that yet. More

Very Helpful and attentive. Very polite, friendly, professional, patient, customer focused, and addressed all my questions and concerns. Very polite, friendly, professional, patient, customer focused, and addressed all my questions and concerns. More

I always receive great customer service. I am treated as a valued and loyal customer every time I visit. I am treated as a valued and loyal customer every time I visit. More

It's the second time I buy from this dealership and I've always been very happy with my purchase. This time around we purchased two SUV's always been very happy with my purchase. This time around we purchased two SUV's More

They checked the car out made sure software was updating, etc Did an awesome job 5 stars etc Did an awesome job 5 stars More

1. Unfortunately, I was NOT able to schedule an appointment through my Cadillac app, after being reminded through the app of the need to schedule my 52,500 mile service appointment. I had to call t appointment through my Cadillac app, after being reminded through the app of the need to schedule my 52,500 mile service appointment. I had to call the dealership directly to schedule the appointment. 2. While I had to wait a week for the next available appointment date (due to the 4th of July holiday), the appointment was NOT canceled or rescheduled due to the stormy/flood weather experienced in Chicago during that holiday week. 3. I made the appointment to address the known 2021 XT5 fan/thermostat issue (which left me with no air conditioning during Chicago's heat wave) and my 52,500 service. However, I only have documentation of the fan/thermostat issue be addressed/corrected. There was notation that the service tech performed multi-point inspection-so maybe that qualifies. 4. I'm appreciative of the large waiting area in the rear of the service department. I'm able to work while I wait. The area is super clean, coffee and snacks are provided and there is clean play area for children. A young girl played in the area while her parents waited. More

This place gives excellent car service and Mr. Kevin stays on point with your car needs. Kevin stays on point with your car needs. More

The staff was very welcoming and made us feel comfortable. Easiest experience ever! Thanks to all we interacted with! comfortable. Easiest experience ever! Thanks to all we interacted with! More

Paul was very nice and informative on my needs Keep up the good work. Thanks the good work. Thanks More

I am unable to control the volume setting on my seatbelt chime. At one time it worked fine I could control it .I could barely hear it, and the dealership cannot seem to fix it. chime. At one time it worked fine I could control it .I could barely hear it, and the dealership cannot seem to fix it. More