Advantage Toyota Valley Stream - Service Center

Another Delightful Day! After purchasing my car, I returned to Advantage for additional safety features (alarm, etc.) Fortunately for me, my Service Advisor was Ms. Kenya Aug After purchasing my car, I returned to Advantage for additional safety features (alarm, etc.) Fortunately for me, my Service Advisor was Ms. Kenya Augustin. From the moment we met, she was professional, informative and receptive to my needs as a "newbie" as she walked me through procedures to check in/out as well as my familiarity with the newly added features. I have to say although this was my second day after my purchase, I'm glad I chose Advantage because of the staff I've had the pleasure of encountering. More

18 mo checkup I made an appointment for 8:00am about a week in advance. I received an email and a call on my cellphone to confirm the. day before. I was pleasant I made an appointment for 8:00am about a week in advance. I received an email and a call on my cellphone to confirm the. day before. I was pleasantly surprised that I was taken immediately when I arrived and was greated by Andrew Jean who explained what my 18 mo checkup involved and my car would be ready in 1 1/2 hrs. I choose to wait at dealership who provides hot drinks and bagels. My car was ready in 1 hr. A very pleasant experience. More

Attitude They messed up my car break , they change my new car break said its not good . But they messed up fully , when I complaint they were rude & said they They messed up my car break , they change my new car break said its not good . But they messed up fully , when I complaint they were rude & said they aren't responsible for that . More

Maintenance and multi-point inspection Thank you Andrew and Toyota for excellent service today. My wait time was very short and much appreciated. Great service and efficiency.They provided Thank you Andrew and Toyota for excellent service today. My wait time was very short and much appreciated. Great service and efficiency.They provided great quality and service. More

Having the right people to "deal" with is everything After my original dealership closed its doors, and after a number of not so great to seriously bad experiences with service departments all over the I After my original dealership closed its doors, and after a number of not so great to seriously bad experiences with service departments all over the Island, I took a chance on revisiting Advantage when it moved from Lynbrook to Valley Stream. My goal was to find both a highly skilled honest technician and a trusted service representative, a team I felt I could depend upon to sort out recommended repairs, those that were essential and non-essential, work with me on pricing, go the extra mile, and overall make me want to keep coming back. I found that team in Lenny, who keeps me safe on the road, and Jemell, who has never failed to counsel me wisely and well. My 2002 Corolla LE and Advantage's service department is in good hands with both these young men. Thank you!! I also want to state that today I was at the dealership for a follow-up appointment for brake work. Jemell was off and sorely missed, but I deeply appreciated Kenya standing in for him. She was great! I want to state that I have recommended Advantage to others, but only as regards those people specifically named here, as noted in the title above. More

EXCELLENT SERVICE WITHIN CUSTOMER-FRIENDLY ENVIRONMENT The Service Advisor was very efficient and informative with superb attentive listening skills. I (along with other customers) have been kept abreast f The Service Advisor was very efficient and informative with superb attentive listening skills. I (along with other customers) have been kept abreast from the moment the vehicle entered the shop to the cashier's paperwork. While in the waiting lounge, the amenities include clean ladies' and men's rooms. TV, newspaper, magazines along with complimentary hot tea, coffee and bagels for everyone. Also, this is a good time to browse around the large adjoining showroom for a new vehicle or talk trade-in with one of the friendly salespersons. I would advise anyone to make Advantage Toyota Scion their service location. cW More

Good Experience My husband serviced his car at Toyota in Valley Stream yesterday and was very pleased.The employees were vey helpful ,especially Kenya from her appoin My husband serviced his car at Toyota in Valley Stream yesterday and was very pleased.The employees were vey helpful ,especially Kenya from her appointment call to the time the job was finished,she was very professional and courteous,as were all the employees.All together it was a great experience. Thanks Toyota. More

Great family friendly environment! I have been Advantage Toyota customer for more than 4 years. We bought our Rav4 and Camry from them. Everytime we walk in they greet you with great sm I have been Advantage Toyota customer for more than 4 years. We bought our Rav4 and Camry from them. Everytime we walk in they greet you with great smile and warmth. Especially their Service Consultant Kenya Augustin. She is amazing and is able to exactly assess the required maintenance and time it would take to complete. She also gives lots of cost saving tips. We recommend Advantage Toyota anytime. Kudos! Keep up the great work. More