Advantage Toyota Valley Stream - Service Center

Recalls I recently had my Prius in for it's 20,000 mile check-up. I had no problems with this service. Since I had received a recall letter after I schedule I recently had my Prius in for it's 20,000 mile check-up. I had no problems with this service. Since I had received a recall letter after I scheduled the appointment, I tried to have that looked into at the same time, but was told this was impossible (?). When I scheduled an appointment for the recall service, I was told that my car could have to be in the shop for up to 2 days. Since I need my car for work (I provide home health services to disabled children) I asked for a loaner car, since the recall is the fault of the manufacturer and I cannot be without a car for that length of time. I was told that giving a loaner car for a recall was not "policy". Unacceptable!!!!!!!! I should potentially miss 2 days of work and disabled children should not receive needed medical services because Toyota refuses to take responsibility for defects in their cars by fixing it AND giving a loaner car!!! While I am generally happy with my Prius and have previously owned and been very happy with a Sienna, if this is "company policy" this car will certainly be my last Toyota! More

I like! 1st Time visiting Toyota Advantage since the one in Five Towns closed. I like the new look, has lots of workers and very customer friendly. 1st Time visiting Toyota Advantage since the one in Five Towns closed. I like the new look, has lots of workers and very customer friendly. More

Regular service and NY State inspection Excellent work and efficient service always. Our service person Keith Litts was very courteous and friendly He explained the entire bill and all work Excellent work and efficient service always. Our service person Keith Litts was very courteous and friendly He explained the entire bill and all work done. Any work that was needed to be done was completed in a timely manner. We were notified as soon as the car was ready for pickup. Thanks again More

Advantage Service Dept As always, Advantage Toyota's Service Dept was professional, friendly and thorough on my Rav 4's service. I will continue to bring my car to them for As always, Advantage Toyota's Service Dept was professional, friendly and thorough on my Rav 4's service. I will continue to bring my car to them for service. More

Not happy with the waiting time. I arrived for a 9 am appt. and left almost at Noon. All that had to be done was to repair a leak in my tire. For that I could have gone by me where they would have repa appt. and left almost at Noon. All that had to be done was to repair a leak in my tire. For that I could have gone by me where they would have repaired it and it would have cost me $15 instead and I would have been done in a half hour. You have more space to service cars but it still takes you hours for small jobs. Two and half hours to repair a tire --- ridiculous!!!!!!!. You still have to work on time schedules. More

Referral I was very pleased with the the level of courtesy, workmanship, customer care, and overall experience of the Toyota Center. Initially I was afraid tha I was very pleased with the the level of courtesy, workmanship, customer care, and overall experience of the Toyota Center. Initially I was afraid that I would not even be accommodated, because my vehicle was purchased elsewhere. I'd refer anyone needing quality work on their vehicle to these people. More

Sales Associate My overall experience at Advantage Toyota was very good. Jemell answered all the questions that needed to be answer and then begin the servicing on my My overall experience at Advantage Toyota was very good. Jemell answered all the questions that needed to be answer and then begin the servicing on my car. I hope he keeps up the good work. More

I have problems with this service department more often than not. Recently, they talked me into spending $650 on flushing the coolant system and replacing parts in it, and then they reinstalled a broke than not. Recently, they talked me into spending $650 on flushing the coolant system and replacing parts in it, and then they reinstalled a broken part - a T hose connector - knowing that it would result in my car breaking down again shortly after I drove it out of the shop. Ten days later I was 200 miles from home, late at night, with my car smoking and coolant spilling all over the hood. Fortunately a crew at Pep Boys worked overtime, into the night, to fix it for me. I called Advantage Toyota to complain; they acted shocked and upset and said they would get back to me, but never did, despite my reaching out to them again. This was the shoddiest service I have ever received from anyone. Last year I brought in a fairly new Sienna whose transmission blew; They repaired it well but it took more than a week because the technician had a family emergency and no one else could work on the car, so it sat idle for three days. More

It was a pleasure getting serviced at Advantage Toyota. Edwin was helpful, knowledgable and patient. He explained all procedures to me and me sure my car was ready as quickly as possible. My car was wash Edwin was helpful, knowledgable and patient. He explained all procedures to me and me sure my car was ready as quickly as possible. My car was washed and serviced efficiently. Thank you! More

Excellent service as always love this place the staff and the cleanliness of the whole building,keep up the good work advantage toyota ur #1 in my eyes the cleanliness of the whole building,keep up the good work advantage toyota ur #1 in my eyes More