Advantage Toyota Valley Stream - Service Center

My 2011 Rav4 was picked up on a flatbed due to a suspected recall issue after hearing a popping sound from REAR of the vehicle. When called by service agent, we were told that we were not part of th suspected recall issue after hearing a popping sound from REAR of the vehicle. When called by service agent, we were told that we were not part of the recall but that we had FRONT tie rod end bent DOWN into a "U" shape. My husband was told I must have hit a curb or a pothole with great force to cause that amount of damage to the tie rod and it would require a whole new steering rack as the tie rod end was supposedly all one piece. Plus they added on an alignment and brakes at a cost of $2,000! After many upsetting and argumentative phone calls with Mr. Tocante who is the general manager of Advantage Toyota...my husband was brushed off and told "Nice try buddy, but you aren't getting over on me" After going to our own mechanic for a second opinion, we were told the tie rod end could be replaced for a grand total of $152.43! Amazing, after we were told that it could not be replaced in and of itself! We've been Toyota customers since 2005 and have never had such a horrible experience with any other dealership, either for sales or service....we will NEVER return to Advantage Toyota! Which funny enough, is closer to our home than Huntington Toyota who we deal with on a regular basis for ALL our service and leases....We will stick with them from here on out!!!!! More

The service advisor Andrew Zollinger was very helpful with all my car needs, and knowledgeable, also going beyond keeping updated and assisting in any way with the service of my Toyota Sequoia. with all my car needs, and knowledgeable, also going beyond keeping updated and assisting in any way with the service of my Toyota Sequoia. More

the wait was too long. they also opened up 15 minutes late. Every-time i go there the wait is unbelievably long. They did make some changes to their service center, but they need to make some additional late. Every-time i go there the wait is unbelievably long. They did make some changes to their service center, but they need to make some additional changes. More

As always, the service here was excellent. I needed a NY State Inspection and it took only one hour for everything to be done. Jamell was very courteous and helpful. So was the attendant who made sure my State Inspection and it took only one hour for everything to be done. Jamell was very courteous and helpful. So was the attendant who made sure my car was cleaned and ready. Always a pleasure to do business here. More

Excellent and thorough experience. Waiting time is reasonable. Mr. Braithwaite my rep w/very attentive and on point, like my prior experiences their. I will continue to maintain my car at that locati reasonable. Mr. Braithwaite my rep w/very attentive and on point, like my prior experiences their. I will continue to maintain my car at that location when warranted. Enjoyed the experience and quality of service. More

Took my Prius in for its 6 month/1 year service, under the warranty. Everybody was very polite. Service took a little over one hour. Waiting area is very nice. When it was done, I was presented with t the warranty. Everybody was very polite. Service took a little over one hour. Waiting area is very nice. When it was done, I was presented with the paperwork, no attempt to try to sell me anything. In summary, a good experience. More

I was a very Happy customer. I went for an oil change. I came to the service department where they ask what type of services are needed, and I was greeted by Patti at Customer Service. She was sooooo nice, came to the service department where they ask what type of services are needed, and I was greeted by Patti at Customer Service. She was sooooo nice, she asked what I had came in for and I told her, then she took me in at her desk and did the computer work order. And then we had a nice conversation. She is such a sweetheart soooo nice and understanding. I had told her I was having an Excellent day with Customer Service representatives. So I would recommend that if you stop by say Hello to Patti. I will be back again. Thanks for the 5* service. More

My experience with Toyota Advantage was and has always been excellent! My reason for coming was for an inspection and to winterize my car. This experience surpassed all of the experiences I have had with been excellent! My reason for coming was for an inspection and to winterize my car. This experience surpassed all of the experiences I have had with Toyota Advantage, they even washed my car. This was a first. I bought my car from Toyota Advantage in 2005 and have always taken my car there for all of my car needs. More

Very clean waiting area and service was fairly prompt. Complimentary NY state inspection coupon that was mailed to me was greatly appreciated. The service person recommended a reasonable tire balance Complimentary NY state inspection coupon that was mailed to me was greatly appreciated. The service person recommended a reasonable tire balance More

I brought in my Advantage purchase Prius (bought last year post-Sandy to replace my Sandy destroyed Prius) for a complimentary State inspection. Everybody was very polite, my car was washed, and I was o year post-Sandy to replace my Sandy destroyed Prius) for a complimentary State inspection. Everybody was very polite, my car was washed, and I was out in a little over an hour. The customer waiting area is top rate, with free refreshments. More