Advantage Toyota Valley Stream - Service Center

Stacey was extremely professional. She was very patient and took time to listen to me regarding what I was looking for in a car. When I picked up the new car, Stacey was very thoroug She was very patient and took time to listen to me regarding what I was looking for in a car. When I picked up the new car, Stacey was very thorough in explaining all of the safety features and standard features of the car. This is the second car I purchases at Advantage and Stacey being my salesperson. Shermica and Jessica were extremely helpful. Stacey, Shermica, and Jessica definitely made me feel valued and that my time was important. They all went out of their way to make sure I was satisfied. Andy and Celine are the best in the service dept. Both have always taken the time to explain the purpose of the service and review what was done. I highly recommend Stacey and the dealership! More

Terrific service they great care of my car they kept me informed it was greatly appreciated informed it was greatly appreciated More

I was given a hard time to get a loaner vehicle for my car to be painted because it was peeling due to no fault of mine (under the Customer Support Program). Plus they made me drive many miles there afte car to be painted because it was peeling due to no fault of mine (under the Customer Support Program). Plus they made me drive many miles there after it was finally approved, telling me they don’t give out loaners for such jobs, turned me away, only to call me back after realizing their mistake, and I had to do the long drive from Manhattan all the way there again burning gas, paying tolls, running up the mileage on my vehicle, and got me into trouble for having to leave work, after arriving late from them. More

On May 5, I got an appointment for a regular service and I explained to them that every time I started the car I get the following message: A MALFUNCTION IN THE TIRE PRESSURE WARNING SYSTEM HAS BEEN DETECTE I explained to them that every time I started the car I get the following message: A MALFUNCTION IN THE TIRE PRESSURE WARNING SYSTEM HAS BEEN DETECTED. DO NOT RELY ON THIS SYSTEM. CONTACT YOUR TOYOTA…… They saw the message and they told me that changing the tire that had a nail or crew will fix the problem. I paid for the tire 351,50 plus labor, the total invoice including other labors is 497,88 Now when I star my car I get the same message Regards Carlos Crocco More

Service took 9 hours to determine issue with car. . caar was brought in to determine if an update was performed due to a recall.. . caar was brought in to determine if an update was performed due to a recall.. More

EXCELLENT CUSTOMER SERVICE. Relaxing atmosphere. Short wait time. Great location. Looking forward to my next visit. Relaxing atmosphere. Short wait time. Great location. Looking forward to my next visit. More

Terrible customer service. All they were interested in was to sell me a new vehicle. All they were interested in was to sell me a new vehicle. More

Received an email stating to come in for my last free warranty service and fix a recall. Was told by the service advisor that the last free warranty service had expired already. I asked him why I wou warranty service and fix a recall. Was told by the service advisor that the last free warranty service had expired already. I asked him why I would receive an email then and his reply is I should know when it expired and it was probably an automated email. Had an open recall which I wanted to get resolved but didn’t want to lose my truck if it has to be fixed. Was advised that this recall is usually MBRP an issue just an inspection of the welds, Waiting two hours to be told that the truck needed to be taken out of service. Asked about a loaner vehicle and was y ok f there were none available. At this point I got the service manager involved who instructed the service advisor to get the truck to the repair shop immediately and arrange for a rental car. Since Toyota l my covers a $60 dollar a day natal and the rental vehicle cost more which meant more out of my pocket at my expense. So needless to say, it wasn’t a pleasant experience. On the positive side, I was able to get my truck back after 3 days minimizing my out of pocket costs. Ralph Reinhardt More

I appreciate their work; they ensure everything is running well before returning your car. Akin is a good representative.. running well before returning your car. Akin is a good representative.. More

Service was not great. Did not feel like I was treated fairly and vehicle was not properly repaired Did not feel like I was treated fairly and vehicle was not properly repaired More