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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,315 Reviews

7,315 Reviews of Al Hendrickson Toyota - Service Center

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December 12, 2022

This was my second visit. The Service writer Klaus was excellent. It appears they were very thorough in checking out my car. More

by From Coral Springs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus
Dec 12, 2022 -

Al Hendrickson Toyota responded

We are delighted to have provided you with yet another 5-star-worthy experience! Thank you for your shoutout to Klaus and for trusting Al Hendrickson Toyota!

December 11, 2022

Excellent service from John (Tuna ) to the service Dept. who pro-formed my service work More

by MELFELDMAN777
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Erik Coxwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2022 -

Al Hendrickson Toyota responded

It is validating to our team to know we are providing this level of service and care to you, and we will have to share your kind words with John! Thank you for your business, from your friends at Al Hendrickson Toyota!

Dec 12, 2022 -

MELFELDMAN777 responded

Service after the car is sold is the most important issue to address. Al Hendrickson team is # 1 in this field.

December 11, 2022

I think you overcharge clients for service a fifteen minute job should cost 400 in labor More

by keepmovin19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer was ok didn't explained cause of service
Jan 03, 2023 -

Al Hendrickson Toyota responded

I am sorry to read this feedback. We strive to keep our prices competitive and reflective of the services we offer our guests, and I would appreciate the chance to speak with you to see what more I can do to address your concerns. If you are willing to discuss this further, please feel free to reach out. Best, Eric Silcox - VP of Fixed Operations - (954) 972-1100

December 10, 2022

Had a few maintenance stuff to do, tires needed to be done and the gentleman at the service desk did not put it. Finished the car with the maintenance and had to wait 3 extra hours for them to bring the More

by j.cabrera1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Macwood cadet
Jan 03, 2023 -

Al Hendrickson Toyota responded

I am sorry for the crossed wires and delays here. We expect better for our customers and we hope to have another opportunity to assist you in the future. Please don't hesitate to be in touch directly. Thank you, Eric Silcox - VP of Fixed Operations - (954) 972-1100

December 10, 2022

PROMPT AND GREAT SERVICE. MAC WAS VERY HELPFUL KNOWING THAT I WAS IN A RUSH. MAC IS NOT IN THE LIST OF SALES DEPT More

by EPETERS511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MAC
Dec 12, 2022 -

Al Hendrickson Toyota responded

This review means a lot to us! Thank you for choosing Al Hendrickson Toyota and for sharing your thoughtful feedback about Mac and our team. We hope to see you again!

December 10, 2022

you take to long for service, also, i am having a kock in front end, being there twice still having same problem. More

by MOOLCHANM08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
jennifer
Jan 03, 2023 -

Al Hendrickson Toyota responded

I am very sorry that you haven't received the efficient, effective service we pride ourselves on. I would like to see what more we can do to assist you, so please give me a call directly when you have the chance. Thank you, Norman Frantz - Service Manager - 954-545-6931

December 10, 2022

Good service and willing to work with my schedule. I was able to get and return a rental car More

by baxterandrene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Al Hendrickson Toyota responded

The Al Hendrickson Toyota team is always here to help. Thank you for the kind words!

December 10, 2022

Chris LePorte is the best! ! Chris is highly professional and extremely well knowledgeable and kind. More

by THOWARD1902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Al Hendrickson Toyota responded

Thank you for your kind words about Chris! We are happy to have earned your business and we hope to see you again at Al Hendrickson Toyota. Drive safely!

December 09, 2022

I like the service I able to buy me 2018 Corolla without a down payment the tech guys are grate . More

by tazzapa8641
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2022 -

Al Hendrickson Toyota responded

Congrats on your new 2018 Toyota Corolla! We are grateful for your business and five stars. See you down the road at Al Hendrickson Toyota!

December 09, 2022

Exelenten work, Good place Very fast, personal is very Attentive, they explein all about your car. More

by FLORCON78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Cann
Dec 09, 2022 -

Al Hendrickson Toyota responded

Thank you for the kind words and thoughtful review! We are delighted that our team provided you with top-notch service and we look forward to assisting you next time. -- Al Hendrickson Toyota Team

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