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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,079 Reviews

7,079 Reviews of Al Hendrickson Toyota - Service Center

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September 30, 2022

I get my car serviced at Al Hendrickson because of Jarrett, he's the best! He keeps an open line of communication while your car is being serviced More

by PASSINGASCRNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Jarrett and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

September 30, 2022

Al Hendrickson has always been the place I go to when my car needs work. The service is incredible and the staff are even better. I will never go anywhere else as long as Norman and Klaus are employed. PS: More

by WRIVERA1289
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus
Sep 30, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Norman, Klaus, and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

September 30, 2022

Since I purchased my 4runner in 2017, Ive always gone to Al Hendrickson for all my service needs. Great team answers all questions and concerns. I highly recommend you schedule your next service with Klaus More

by ANAJOHNSON36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi
Sep 30, 2022 -

Al Hendrickson Toyota responded

Thank you, Ana, for your continued trust in the Al Hendrickson Toyota service department! We are so glad that Klaus takes excellent care of your Toyota 4Runner and keeps it running like new. It makes our day to have you as a customer!

September 29, 2022

Unreliable service center. I question whether my vehicle is being properly repaired. After picking my car up and driving less than 15minutes another light came on in my vehicle More

by KELLY.AMRITT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't recall name
Oct 10, 2022 -

Al Hendrickson Toyota responded

Kelly, I am so sorry to hear that your vehicle is in need of additional service. We pride ourselves on our thorough, communicative, and efficient care, and it's very disappointing to see that we've left the wrong impression. I will be sure to discuss your feedback with my team so that we may improve our process going forward. I'd like to step in to ensure your outstanding concerns are addressed. I will look for your contact information, but, in the meantime, please consider calling me on my direct line. Thank you, Norman Frantz - Service Manager - 954-545-6931

September 29, 2022

Too busy location. Waiting time to check in is long. Some agents were not really friendly but Jared service was excellent More

by CLAUDIADS31
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Al Hendrickson Toyota responded

While we appreciate the kind words about Jared, we are sorry to hear that your visit took longer than anticipated. We strive to deliver seamless service, and it is disappointing to see that we left the wrong impression. I assure you that we will use this feedback to improve our efficiency in the future. If there is anything more I can do to assist you, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

September 29, 2022

Service man very knowledgeable. Fast service. Time they said it would take was about right. Good experience as usual. More

by shelley.dischler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles
Sep 30, 2022 -

Al Hendrickson Toyota responded

Thank you for your review. We're happy to hear that the team was knowledgeable and nice to work with. See you again next time here at Al Hendrickson Toyota!

September 29, 2022

They charge me 259 dollars for a battery that’s supposed to have warranty they said that I don’t buy the car there More

by acorzo17
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Al Hendrickson Toyota responded

Allow me to apologize for any confusion regarding your battery and warranty coverage. It certainly sounds like there was a miscommunication that occurred here and I would like a chance to look into this matter and see that it is addressed. Since I am unable to find your contact information from this review, I welcome you to give me a call when time allows. Thank you, Norman Frantz - Service Manager - 954-545-6931

September 29, 2022

He charge me 250 for a battery that supposed has warranty and 59 for put it on all because I don’t buy the car over there More

by acorzo17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Al Hendrickson Toyota responded

Allow me to apologize for any confusion regarding your battery and warranty coverage. It certainly sounds like there was a miscommunication that occurred here and I would like a chance to look into this matter and see that it is addressed. Since I am unable to find your contact information from this review, I welcome you to give me a call when time allows. Thank you, Norman Frantz - Service Manager - 954-545-6931

September 28, 2022

Great customer service and the work was performed quickly! Carmine is extremely knowledgeable and answers all of my questions professionally. He gives me a lot of confidence that my car is receiving More

by TRACYBURTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine Armano
Sep 28, 2022 -

Al Hendrickson Toyota responded

Your review is everything we hope to see! We're overjoyed Carmine offered expertise that accommodated your needs and earned your confidence. Many safe and happy miles from everyone at Al Hendrickson Toyota!

September 28, 2022

The service is just the beat. Always solving any issues that a customer has. Excellent More

by Fersor5454
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Sep 28, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

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