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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,207 Reviews

7,207 Reviews of Al Hendrickson Toyota - Service Center

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September 29, 2021

I've been using this service center since 2006 for my first Prius. I'm driving my third Prius and am grateful for the care and attention Chris Leporte gives. He is patient and very helpful. More

by TINAJI48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Al Hendrickson Toyota responded

Tina, thank you for the great review! We are thrilled to hear that you have had such seamless service experiences working with Chris and the Al Hendrickson Toyota team. Drive safely, and we are looking forward to seeing you back!

September 29, 2021

I love this dealership... it's close by, always there when I need them, and the service is excellent. Jennifer is extremely knowledgable and very helpful. Thanks Toyota! More

by kimberlyrmb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Sep 29, 2021 -

Al Hendrickson Toyota responded

Kimberly, thank you for taking the time to share! We are thrilled to hear that Jennifer and the team were able to assist you. Drive safely, and we hope to see you back at Al Hendrickson Toyota!

September 28, 2021

I had a 12 noon appointment on Monday 27 Sept 2021 I arrived at 11;30 and waited until 1:45 pm More

by LINDEL01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
2.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2021

The techs are incredible. Miguel goes above and beyond to make sure everything is perfect. More

by MONIKAB125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Santiago
Sep 27, 2021 -

Al Hendrickson Toyota responded

This is wonderful to hear! We're pleased that Miguel was so excellent to work with. --The Al Hendrickson Toyota Team

September 27, 2021

I was at the dealership for 2:30 hours. They told me my car needed work on the suspension for almost $20000. Took the car for a second opinion the following day because my battery died. The new place repla More

by PILAR.FORERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2021

I came for oil change.Associate Klaus is very friendly and helpful. When I asked questions about my maintenance service dates and prices, he explained to me in details and when i asked him to list it out More

by MEI2005USA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Sep 27, 2021 -

Al Hendrickson Toyota responded

We're so happy our team impressed you! Thank you for the great review, and come back again next time! - the Al Hendrickson Toyota team

September 27, 2021

Jarrett is the best. He always takes care of me no matter how busy he is. More

by kms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Al Hendrickson Toyota responded

Thank you for trusting the Al Hendrickson Toyota team to care for you and your vehicle! We're honored and grateful to have you as a customer. See you next time!

September 26, 2021

Very professional service my wait time was about an hour I had a few questions and they answered them to my satisfaction More

by MARTHAROANE764
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2021 -

Al Hendrickson Toyota responded

We're glad your recent service visit was timely and efficient, Martha! Thank you for your review and for being a valued Al Hendrickson Toyota client!

Sep 27, 2021 -

MARTHAROANE764 responded

My email adfress is martharoane764@gmail.com

September 25, 2021

Front desk customer service was horrible, Employees have bad actitud . I’m disappointed ☹️ I don’t want to come back never again. More

by pphernandez1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2021 -

Al Hendrickson Toyota responded

I'm so sorry to hear that you weren't greeted with the warm welcome and friendly demeanor we expect from our team. We aim to provide our guests with exceptional customer service, and I apologize that you received otherwise. I will share this feedback among our team, and we will make adjustments. I would appreciate the opportunity to earn back your business and encourage you to contact me if I can do anything for you. Kindly, Gary Cann - Vice President Parts and Service - (954) 972-1100

September 23, 2021

Very Excellent in doing Business everything was done in a timely manner if you need a Dealer you should go to Al Hendrickson More

by LORNAGILROY115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Al Hendrickson Toyota responded

Thank you for the positive recommendation! Your business is excellent to have at Al Hendrickson Toyota! We are happy to have accommodated your needs in a timely manner. See you soon!

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