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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,214 Reviews

7,214 Reviews of Al Hendrickson Toyota - Service Center

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September 02, 2021

In the past, service did NOT take 3 hours. Especially for just the 1st maintenance on the vehicle. Also I've been with AL Hendricks for over 7 years and whenever i would take my vehicle for service a complem More

by JUSTBYFAITH5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2021 -

Al Hendrickson Toyota responded

I am sorry to hear that your visit took longer than we anticipated. We strive to deliver seamless and efficient service, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to work towards improving in the future. If there is anything more I can do to assist you, please don't hesitate to reach out. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

September 02, 2021

It’s always a pleasure working with Jarrett. Terrence Pharr was also very kind in showing me the new 2021 Camry. Very nice guy and very knowledgeable. More

by ladyalexcis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terrence Pharr
Sep 02, 2021 -

Al Hendrickson Toyota responded

Thank you for your confidence in Jarrett and the team! Your continued business means a lot to us and we look forward to welcoming you back to Al Hendrickson Toyota next time. Have a great day!

September 01, 2021

The service at your center is very good came info battery servicing It was almost time for full service they were on top of everything and do a complete servicing that was excellent. More

by DELKEITH.DL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Sep 01, 2021 -

Al Hendrickson Toyota responded

Thanks for the excellent 5 star review! We're happy to hear that you were satisfied with your service here at Al Hendrickson Toyota.

September 01, 2021

I brought my Toyota car for oil change and they did not check brakes or cabinet filter nothing when I received my car after a week the air conditioning was not working I went for parts store to check we sa More

by MRJORDANH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chener Petit Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2021 -

Al Hendrickson Toyota responded

We're sorry to hear about this. We aim to deliver thorough and meticulous service to all our guests, and we'll make a note of this feedback so we can ensure similar situations are avoided. Please don't hesitate to get in touch if you'd like to discuss this directly - I'd be glad to address your concerns. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

September 01, 2021

Bought Certified 2018 RAV4 with 22500 mi and at 30000 mi needed to replace battery and said need 2 new tires!! How can this be!!! Not honest dealership!!! More

by morgan2149
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kurt Brosche
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brenden Anghel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Bonito
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zeke Howes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Cann, Denise R
Oct 02, 2021 -

Al Hendrickson Toyota responded

Morgan, I am sorry to hear that you are having trouble with your vehicle. We want our guests to get the most out of their purchases, and it is concerning that this has not been better reflected in your time working with us. I would appreciate the chance to speak with you so I can properly address this feedback. If you are willing to discuss this, please give me a call at your earliest convenience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

August 31, 2021

Henry da un excelente servicio, y asesoría por eso sigo llevando mi carro a Hendrickson, no solamente porque lo compre ahí, sino el mantenimiento y la atención por parte de Henry y su equipo, solamente qu More

by luis.fernagr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Al Hendrickson Toyota responded

Luis - gracias por tomar el tiempo para compartir esta reseña. Estamos contentísimos oír de que usted hubiera tenido experiencias tan excelentes con Henry y lo demás de nuestro equipo. Tenemos ganas de completar su servicio cuando llegue la pieza de recambio - hasta entonces, no dude en llamarnos. Cuídale! - sus amigos de Al Hendrickson Toyota

August 31, 2021

The service was great, but wait was extremely long. Mechanics were short staffed due to COVID. Shedrick gave me a heads up that the wait would be long, but never the less, it would have been a greater More

by HARDYJOHNSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Aug 31, 2021 -

Al Hendrickson Toyota responded

Hi Hardy, thank you for taking the time to provide us with valuable input. We're glad to hear that your service appointment was an overall success but definitely understand the frustrations caused by the wait time. We can assure you our team is doing all they can to keep appointments efficient and keep the flow of service moving. We're grateful for your patience and understanding and hope we'll have another chance to provide you with an even better service at your next visit to Al Hendrickson Toyota!

August 31, 2021

great customer service, Henry da un excelente servicio, y asesoría por eso sigo llevando mi carro a Hendrickson, yo compre en Kendall pero me gusta llevarlo aca More

by CASTILLOALEXA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Al Hendrickson Toyota responded

Gracias por la reseña excelente, Alexa, y por confiar en el equipo de Al Hendrickson Toyota! Su apoyo y su negocio significan mucho, y le deseamos a usted muchas millas seguras hasta su próxima visita!

August 31, 2021

Great customer service specially Jennifer Brokton she's as usual very helpful. As well the drivers are very nine good ride good time. Great work More

by ROSEMAYLOUIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Aug 31, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that Jennifer went the extra mile to assist with your vehicle and get the job done. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

August 31, 2021

Always i have the best service and atention, waiting is on way to spend my time in good place. Your agents are pendind of my necesities More

by cdmncesar1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer burton
Sep 01, 2021 -

Al Hendrickson Toyota responded

We're glad you've enjoyed your experiences with us. Thank you for stopping by to share your feedback - and let us know if there's anything else we can do for you. Be well! - the Al Hendrickson Toyota team

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