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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,062 Reviews

7,062 Reviews of Al Hendrickson Toyota - Service Center

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January 13, 2021

Oscar was very attentive and kind. He is always making sure to provide timely updates when our cars are being served and willing to help as much as possible. More

by Rinaldo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar
Jan 13, 2021 -

Al Hendrickson Toyota responded

Rinaldo - Thank you for the excellent review! We are thrilled to hear that you had such a successful service experience working with the team and we appreciate you taking the time to share. Drive safely, and we hope to see you back at Al Hendrickson Toyota next time!

January 13, 2021

The job done on my car was well Satisfied thanks to the repro & mechanic that worked on it I do appreciate the service as always More

by AUDLEYBERRYBERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Jan 13, 2021 -

Al Hendrickson Toyota responded

Audley - Thank you for taking the time to review us! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with us. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

January 13, 2021

very professional, the car was being serviced on time, knowledgeable, recommended needy services were good suggestions, open hours for service department is convenient to me. More

by JEREMY.JUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Al Hendrickson Toyota responded

Thank you for your business and great review of our service team! Your support is appreciated by all of us at Al Hendrickson Toyota. See you next time, Jeremy!

January 13, 2021

very dissatisfied with service of brakes and how Toyota has not created a recall for the suv brakes since they are very aware of the brakes going bad quickly and not revising guarantees to reflect. More

by LAURIEKING123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Al Hendrickson Toyota responded

Laurie - Customer safety is our number one priority here, and I would be more than willing to speak with you directly about your brakes and see what we can do to assist you. Please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

January 13, 2021

Overall so satisfied and pleasant with the welcoming and the kindness given to me. Great customer service and awesome staffs. Jerry & Patrick are awesome and very kind More

by JOANNEJOLIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Saint Fleur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry, Patrick
Jan 14, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! We are grateful for your business here at Al Hendrickson Toyota, and we will be sure to let Jerry and Patrick know that you appreciate their help. We look forward to your next visit!

January 12, 2021

Klaus is always helpful to me and I like that valet service is available. Work is done in reasonable amount of time and price is fair More

by BEVDANCIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Jan 12, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! Klaus is an excellent member of our team at Al Hendrickson Toyota, and we will be sure to let him know that you appreciate his help. We look forward to your next visit!

January 12, 2021

The service took to long 4 1/2 hours to change tires and alignment and the alignment is still off and pulls to the left More

by LANAWASHINGTONM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Al Hendrickson Toyota responded

This is a concerning review to read, and it doesn't sound like the efficient and thorough service we pride ourselves on here. I would be more than willing to speak with you directly about the lingering issues you are having with your vehicle. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

January 12, 2021

Your service center is great! Shedrick Anderson is the most attentive service writer I have ever had in all the years of owning a car. He took care of an issue I didn't even know I had. Never lose him! More

by DadofTwins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Jan 13, 2021 -

Al Hendrickson Toyota responded

We can't thank you enough for your confidence in our service team, and outstanding recommendation of Shedrick! We value your business here at Al Hendrickson Toyota and look forward to welcoming you back next time.

Jan 13, 2021 -

DadofTwins responded

Keep up the great work and I'll be buying another vehicle really soon! Just do me a favor, teach the sales people to not swarm like sharks, it's a true turn off. Thank you. I deal with Shedrick for all my needs. He is one stop help!!!

January 10, 2021

Excelente Services and Faster, Good Options. I’m happy with my car. They answer all my questions and show me all the possibly options. Thank you More

by SANDRAT.VANEGASMARIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ema Izquierdo, Fred Mohi
Jan 10, 2021 -

Al Hendrickson Toyota responded

Thank you for your trust in Al Hendrickson Toyota. We're committed to providing excellent service and I am glad that came through to you!

January 09, 2021

Was very disappointed that the car was serviced without being washed. This is the first time in so many years dealing with Toyota. Not too sure of the recommendations. More

by ESTHERMEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us this feedback. We do strive to accommodate all our guests here, and I will be sure to share this with my team. If there is anything more you would like to share with me, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

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