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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,164 Reviews

7,164 Reviews of Al Hendrickson Toyota - Service Center

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January 10, 2021

Excelente Services and Faster, Good Options. I’m happy with my car. They answer all my questions and show me all the possibly options. Thank you More

by SANDRAT.VANEGASMARIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ema Izquierdo, Fred Mohi
Jan 10, 2021 -

Al Hendrickson Toyota responded

Thank you for your trust in Al Hendrickson Toyota. We're committed to providing excellent service and I am glad that came through to you!

January 09, 2021

Was very disappointed that the car was serviced without being washed. This is the first time in so many years dealing with Toyota. Not too sure of the recommendations. More

by ESTHERMEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us this feedback. We do strive to accommodate all our guests here, and I will be sure to share this with my team. If there is anything more you would like to share with me, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

January 08, 2021

From the time I arrive with my car for service until I pay at the counter I am treated with the utmost respect and courtesy. From Chris, the drivers who take me home and pick me up to the person I give m More

by MJWINFL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We strive to deliver a seamless service experience, and it is wonderful to hear that you are so confident in Chirs and the Al Hendrickson Toyota team. Drive safely in your vehicle, and we hope to see you back next time!

January 08, 2021

Fantastic customer service, Jarret in the service department was professional, very freindly & considerate. We are very happy with Al Hendrickson Toyota, will definitely recommend to others. More

by SHEEBA KALI COLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dino in Finace is Awesome ??
Jan 11, 2021 -

Al Hendrickson Toyota responded

Thank you for giving Al Hendrickson Toyota your business and recommendation! We are thrilled that Jarret took such great care of you during your service. We hope to have the opportunity to assist you again soon!

January 08, 2021

I purchased a used car on Tuesday night, told sales person and Manager I would be there Thursday afternoon to pick up car. The car was not ready at 3PM More

by DOLPHSTAR57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amber
Mar 11, 2021 -

Al Hendrickson Toyota responded

It is never our intention to cause an inconvenience and I apologize for leaving the wrong impression. This sounds frustrating and I will be sure to discuss this feedback with my team so we can work towards improving our processes. Thank you, Erik Coxwell - Internet Sales Director - 954-545-6926

January 08, 2021

returning a lease.waited 30mins just to get someone returning a lease. waited 30mins just to get someone after checking in. But there were people just standing around poor service from first sales pe More

by BRUNOLUIS331
Recommend Dealer
No
Employees Worked With
not listed
Feb 15, 2021 -

Al Hendrickson Toyota responded

This is a concerning review to read, and it certainly doesn't sound like the friendly and attentive service we pride ourselves on here. It is always a pleasure to assist our customers, and I would be more than willing to speak with you directly about what happened. Please don't hesitate to give me a call. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

January 07, 2021

Fast, easy, and informative fast informative easy, easy fast informative easy informative fast fast fast fast fast fast fast ... don’t ask me to do this - if you’re going to force me to write a paragraph. More

by HISHONK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jan 07, 2021 -

Al Hendrickson Toyota responded

Your feedback means so much to us as it allows our team to understand our strong suits. We sincerely appreciate you taking a moment to review Al Hendrickson Toyota and we look forward to providing you with a fast and easy visit next time!

January 07, 2021

I was so amazed how quickly my service was completed. Less than an hour. I have heard horror stories of long waits at the dealership. Thank you Thank you!!!! More

by JERMFLO80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Diaz
Jan 08, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Al Hendrickson Toyota, and if you ever need anything else, don't hesitate to come back and see us again!

January 06, 2021

I went to get my tints done and they cracked the top passenger corner of my front windshield of new car and manager Norman Frantz refuses to take responsibility for damage on my new vehicle and no one h More

by blindethix914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norman Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Al Hendrickson Toyota responded

I believe we already took care of the situation by replacing the windshield, but I cannot confirm this without a name. If this concern has not been handled, I am very sorry to hear this - Please don't hesitate to give me a call. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

January 05, 2021

Service was awesome Jennifer very on top of things ! Your internet appraisal guy or whatever you deal with to get appraisal that was nothing but a hassle and a waste of my time More

by julskirk31
Recommend Dealer
Yes
Employees Worked With
Erik Coxwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer in service I give 5 stars hands down !!, Dexter Marshall
Jan 30, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us, and shout out Jennifer. We are very proud to have her on our team and glad that she delivered such excellent service. With regard to the rest of your feedback, I am sorry to hear that you had a frustrating experience. It is never our intention to inconvenience our guests, and I would appreciate the chance to speak with you to see if there is anything I can do to make this right. I will not be able to gather your contact information from this review, so please feel free to give me a call at your convenience. Thank you, Erik Coxwell - Internet Sales Director - 954-545-6926

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