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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,329 Reviews

7,329 Reviews of Al Hendrickson Toyota - Service Center

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November 27, 2019

Owner of 2003 Toyota CE As always, I have brought my car in for service from day 1- Chris K has been my service agent for many many years. If he is not available I wait until More

by jgrandmaflorida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Always with Chris K
Nov 27, 2019 -

Al Hendrickson Toyota responded

It makes our day to hear that you've been able to depend on Chris over the years to take excellent care of you and your vehicle! All of us at Al Hendrickson Toyota are grateful for your continued support and your recommendation. We look forward to serving you for many more years to come.

November 26, 2019

Always great Henry was great as well as the valet. Having coffee and pastries while I wait as well as WiFi was also good. Have been coming to Hendrickson and since More

by sergeant.phil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Al Hendrickson Toyota responded

It means so much to all of us here at Al Hendrickson Toyota that we have earned your loyalty! Customer satisfaction is our highest priority, and we couldn't be more pleased to hear that you enjoy your time with us. Henry is great, and we will be sure to share your kind words with him. We will have coffee and pastries waiting for the next time you visit!

More
November 26, 2019

Service Great customer service. Klaus was engaged from beginning to end. He made sure he kept in touch as to what was going on with our car. More

by wess93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Nov 26, 2019 -

Al Hendrickson Toyota responded

Thank you for the review! We are so happy to hear that we provided the engaging service that we expect here at Al Hendrickson Toyota. Klaus is fantastic, and we will be sure to share your kind words with him. We hope to see you again!

November 26, 2019

Excellent service , the only thing I didn’t like was the driver who pick me up for the shuttle service from home to the dealer, he didn’t have gps so he got lost and ge More

by Diego
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2019 -

Al Hendrickson Toyota responded

Diego - While I'm very glad that you're satisfied with our Service Department, I'm concerned to read the rest of your review. I apologize for the way you were treated and can assure you that this situation will be addressed. Thank you! Gary Cann - Vice President Parts and Service - (954) 972-1100

November 26, 2019

requested 100,000 service on Toyota Yaris Had my car serviced and was informed I needed new tires which I agreed to. Requested that everything from fluids to battery would be checked and teste More

by PBARAKAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2019 -

Al Hendrickson Toyota responded

I'm so sorry to hear about the trouble you had with your vehicle after your visit with us. We pride ourselves on our through work and I certainly want to look into what happened here. I apologize for not responding sooner but I will be in touch so we can discuss this. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

More
November 26, 2019

Professional Jessica was my service advisor. She provided excellent customer service, was attentive and made the experience pleasant. Appreciated the quality of se More

by GINA_AGOSTINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
Nov 27, 2019 -

Al Hendrickson Toyota responded

Hi Gina - It's great to hear that Jessica earned your business with her excellent service! Thank you for taking time to share this feedback. We look forward to your next visit with us at Al Hendrickson Toyota.

November 26, 2019

Great It is always a pleasure to interact with Jarrett. He makes things seem less and easy. No pressure ever put, and makes sure I have all information. More

by jackie.klein30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Al Hendrickson Toyota responded

Hi Jackie - We appreciate your feedback and are so glad to hear that Jarrett makes your service visits easy. Thank you from all of us at Al Hendrickson Toyota!

November 26, 2019

Very fast service,and amazing staff Staff is just very helpful. They do everything to make sure you have the best service, definitely will come back often. Love it!!!! May car was done i More

by luiza.flausino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
Nov 26, 2019 -

Al Hendrickson Toyota responded

Luiza, thank you for the review! We are so grateful to have your business. Providing our customers with the best service is always our priority here at Al Hendrickson Toyota, and we are proud to hear that we made that happen for you. We look forward to seeing you again!

November 26, 2019

Best service writer Always great service from Henry Delgado at Al Hendrickson Toyota! It could be the best service that you can get in a car dealership. Thanks Henry. hap More

by GARY.GFATEAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2019 -

Al Hendrickson Toyota responded

Hi Gary - We are so happy that you can depend on Henry to take the best care of you and your vehicles! Thanks so much for being part of the Al Hendrickson Toyota family. We hope you have a great Thanksgiving.

November 25, 2019

Service completed, but service person didn’t go over what was done like has been done before. Didn’t feel like people were as caring as previously More

by JEANNECHM47
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Al Hendrickson Toyota responded

Jeanne, I'm sorry to hear that we didn't provide a thorough check-out overview for you! I would be more than happy to discuss this with you, if you would like. Please feel free to give me a call when it's convenient for you. Thank you, Eric Silcox - VP of Fixed Operations - (954) 972-1100

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