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Al Piemonte Buick GMC - Service Center
Elmhurst, IL
646 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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646 Reviews of Al Piemonte Buick GMC - Service Center
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January 10, 2020
Questionable Customer Service My inital experience with the Service Center & Al Piemonte Dealership is they didn't delivery my vehicle that was in for service as promised. Call mul My inital experience with the Service Center & Al Piemonte Dealership is they didn't delivery my vehicle that was in for service as promised. Call multiple times over multiple days to check status and left messages but not response. I final got a call back on the 2nd day in the afternoon telling me the vehicle wouldn't be ready till Wed. 1/08. I told them that wasn't acceptable but they couldn't do anything. Than two hours later they called and said my vehicle was ready. The vehicle was in for a replacement battery and an oil change and to reinstall the console trim that was take apart in an attempt to get the Shifter into neutral to move the car original due to a dead battery. Need to have better instructions how to get the vehicle into neutral with a dead battery. Nothing in the Car Booklet. They need people to answer the phone and be able to follow up with the customer in a time manner. Not sure if I could recommend this Service Center. I was a customer of Howard Buick-GMC for 10+ years and never had a problem with their Service Center. My 1st experience with Al Piemonte Service Center is questionable. More
by paul.swiderski
Verified Customer
January 04, 2020
Service Department The service department at Al. Piedmont was excellent. They kept me current on the status of the repairs. The vehicle now operates like I just drove it The service department at Al. Piedmont was excellent. They kept me current on the status of the repairs. The vehicle now operates like I just drove it off the dealership lot. More
by flococo
Employees Worked With
January 03, 2020
Repaired brake warning light Very satisfied with the service that was done to repair my brake warning light. Except for the delay due to the part being out-of-stock due to the st Very satisfied with the service that was done to repair my brake warning light. Except for the delay due to the part being out-of-stock due to the strike, everything was handled very well. More
by JKOWAL
Employees Worked With
Jon David, Dave Webb, Chad Kowal, Lori Devega
January 03, 2020
Great and fast service. No waiting when you drive in for service. Service advisor greets you when you get out of your car and starts to listen to your needs. No waiting when you drive in for service. Service advisor greets you when you get out of your car and starts to listen to your needs. More
by JKOSKIEWICZ
Employees Worked With
Gigi Lopez
December 29, 2019
GREAT customer service - honest, friendly, top rated I have been dealing with this dealership for many years and have never encountered a problem that couldn't be solved. I have complete faith and trust I have been dealing with this dealership for many years and have never encountered a problem that couldn't be solved. I have complete faith and trust in them and would recommend the sales staff as well as the service department to everyone. More
by bonnielogan898
Employees Worked With
December 27, 2019
Service Visit Great service visit. We knew this visit will take a couple of days. The service advisor had my loaner ready when I got there and the paperwork ready Great service visit. We knew this visit will take a couple of days. The service advisor had my loaner ready when I got there and the paperwork ready for my appointment as promised. He then kept me updated with status all along the way and made sure I felt comfortable with the updates. More
by DJM
Employees Worked With
December 25, 2019
Service My car has been serviced there twice for the same issue (timing exchange). I have the extended warranty on my car and they were reluctant about paying My car has been serviced there twice for the same issue (timing exchange). I have the extended warranty on my car and they were reluctant about paying for the same problem. I got a call from Tod that said my car was read but I would need a battery, He said something was draining the battery because it wouldn't start without a jump. I would need to buy a battery. Apparently there is still an issue with my car, I drove the car 1 block and it was knocking and shaking. I took it back to the dealer. I had no way home couldn't get a loaner because I didn't have my licence with me, The porter had to drive me home. Also I was told if I bought a new battery they would put it in free of charge. There is no way my car was test driven, More
by DLEXUS2
Employees Worked With
December 20, 2019
New teams is amazing! Todd held my hand through the whole service experience. My vehicle was clean and the seat was left where I left it. The coffee machine is pretty cool Todd held my hand through the whole service experience. My vehicle was clean and the seat was left where I left it. The coffee machine is pretty cool too. Didnt have cream or sugar tho...weird More
by JAKE.CHAMBERS
Employees Worked With
December 19, 2019
Service Dept. Review Todd always does a great job. He is friendly, efficient and very knowledgeable. I have great confidence in him and always request him when I need se Todd always does a great job. He is friendly, efficient and very knowledgeable. I have great confidence in him and always request him when I need service. I miss the periodic dealer coupons that used to be sent from Howard Buick. Every little bit helps. More
by HANSEN.CHERYL
Employees Worked With
December 18, 2019
Service Dave was an excellent help in explaining issues All items were handled promptly and professionally Everyone was friendly Would highly recommend thi Dave was an excellent help in explaining issues All items were handled promptly and professionally Everyone was friendly Would highly recommend this dealer to others More
by GBORDY44
Employees Worked With
Dave
