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Al Piemonte Nissan - Service Center
Melrose Park, IL
1,328 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,328 Reviews of Al Piemonte Nissan - Service Center
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November 24, 2018
Good service It was very noisy waiting for my car. The music, however lively, was way too loud in the waiting room/showroom. Appreciated the availability of drin It was very noisy waiting for my car. The music, however lively, was way too loud in the waiting room/showroom. Appreciated the availability of drinks and snacks. More
by greeneyedkb
Verified CustomerEmployees Worked With
Juan in Service
November 24, 2018
Air Bag Recall I was told at the time of the appointment over the phone that the Air Bag Recall would take 2 1/2-3 hours to complete. As a result, I was promised a l I was told at the time of the appointment over the phone that the Air Bag Recall would take 2 1/2-3 hours to complete. As a result, I was promised a loaner car, so I could keep my appointments. After arriving at the dealer, they told me that my particular recall would only take 45 minutes, and they had a policy that if a repair rakes less than 3 hours, I could not get a loaner. They did complete my vehicle in 45 minute, but they forced me to cancel a physical therapy appointment for which I got charged for as a result of not giving enough notice of cancellation. More
by Denny
Employees Worked With
Michelle Levato
November 22, 2018
Great job The service was fast and excellent job resolve my questions provide profesional job. I was satisfied all staff is friendly. I am happy whit service an The service was fast and excellent job resolve my questions provide profesional job. I was satisfied all staff is friendly. I am happy whit service and my car is happy too More
by israel isbadman
Employees Worked With
Rosendo "Chendo" Serrano Serrano, Armando Venegas, David Rea, Freddie Alvarado, Vivian Salazar
November 22, 2018
Great Place of Business I had to wait a while but that was accommodated with snacks coffee and water. Some music as well. So time went by fast. I would recommend AP Nissan to I had to wait a while but that was accommodated with snacks coffee and water. Some music as well. So time went by fast. I would recommend AP Nissan to anyone. More
by kiqui2rina
Employees Worked With
Armando Venegas, Oscar Martinez
November 22, 2018
I went in for services and it wasn’t done I had a nail in my tire the dealer said no I didn’t have a low tier pressure. The next my tier was at 24 . Had my oil done it’s still black . So I’m h I had a nail in my tire the dealer said no I didn’t have a low tier pressure. The next my tier was at 24 . Had my oil done it’s still black . So I’m hurting my truck and I couldn’t have hurt myself drying on a low tier . Since last year my Bluetooth never worked . They tec said it was my phone to call my provider. On my way out the building after 5hours if it wasn’t for Paul the man who sold me my trucks my problem who never be getting fixed . Thank you Paul your the best . Thanks Nissan I know you appreciate my two trucks I bought off you . Still don’t know what I paid $26 for service mmmm what service???? More
by ADRIANASALGDO
Employees Worked With
Paul DeFillipis
November 21, 2018
Great Customer Service Great customer service and support. I’ve had nothing but great service. This dealership is very honest and above board when it comes to repairs on you Great customer service and support. I’ve had nothing but great service. This dealership is very honest and above board when it comes to repairs on your vehicle. More
by NICKSGOTMAIL
Employees Worked With
Michelle Levato, Jon David, David Rea
November 21, 2018
Used car I found the service to be ok. However, the sales department is another story. The sales department misled us on the terms of purchase and they only I found the service to be ok. However, the sales department is another story. The sales department misled us on the terms of purchase and they only gave us one set of keys at purchase promising delivery of the second set within the week. Rashun and I scheduled a time and place of pick-up and he was a no show. After this debacle he promised to mail the keys which never happened and i had to inconvenience myself by going back to dealership to have keys made. Absolutely horrible customer service from sales. More
by Rjames
Employees Worked With
Sammy Alfano, Rashun Williams
November 20, 2018
Excellent I was pleasantly pleased with the overall timeliness of the service received. The customer service rep (Carlos) was very professional and considerate I was pleasantly pleased with the overall timeliness of the service received. The customer service rep (Carlos) was very professional and considerate of my situation and time. More
by ABIODUEX
Employees Worked With
Carlos
November 20, 2018
Sales I came to Nissan this morning, to see how many payments, I have to do for my Nissan Maxima, than,I found miself taking with Luis Rivera, I came to Nissan this morning, to see how many payments, I have to do for my Nissan Maxima, than,I found miself taking with Luis Rivera, More
by Nissan3
Employees Worked With
Luis Rivera
November 19, 2018
Car battery change The communication with the staff was terrible. I had to call several times just to figure out what was wrong with my car. I dropped off my car at 8 AM The communication with the staff was terrible. I had to call several times just to figure out what was wrong with my car. I dropped off my car at 8 AM and did not get it back until about 5 pm. Also, service was overpriced. I paid over $350.00 just for a battery change. Very disappointed!!! More
by heathcliff001
Employees Worked With
Manny
