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Al Piemonte Nissan - Service Center

Melrose Park, IL

3.8
1,325 Reviews

1,325 Reviews of Al Piemonte Nissan - Service Center

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November 14, 2018

Excellent Service apartment was clean everybody was friendly. My car was done in a timely matter. It was clean and everything went smooth I’ll definitely be bac More

by rizbri8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan
Nov 15, 2018 -

Al Piemonte Nissan responded

Thank you for this great review! We are sincerely grateful to know that our service department was able to provide an excellent experience. We look forward to working with you again in the future. Best regards, James Douvas | General Manager | james@apnissan.com

November 14, 2018

The worst First when i got to the service center i explaine the reason of my visit and in that moment I was told it would take about 1 hour and half to two hour More

by T23JIMENEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos don't know his lastname., Gabriel Medina
Nov 19, 2018 -

Al Piemonte Nissan responded

I am terribly sorry to hear about the negative impression you got during your recent visit at our dealership. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance.

November 13, 2018

I keep coming back So far I have not had any complaints or issues. Services are done in a timely manner. I purchased my car there and would do so again. More

by RMARCH40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul DeFillipis
Nov 14, 2018 -

Al Piemonte Nissan responded

Thank you very much for writing us a review! We truly appreciate your business and if you have any questions or if we can be of further assistance, please do not hesitate to reach out. Kind regards, James Douvas | General Manager | james@apnissan.com

November 13, 2018

Long wait with an appointment I had an appointment but I still had to wait two hours longer but besides that I'll say the service that was perform on my car was good. More

by boothe_dyanta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dasiy
Nov 14, 2018 -

Al Piemonte Nissan responded

Thank you for the open and honest review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you. Please reach out to us if you have any questions or concerns. Regards, James Douvas | General Manager | james@apnissan.com

November 10, 2018

Very accommadating The service center was fantastic from start to finish, top to bottom left to right up-and-down back-and-forth in an out fantastic service center all More

by Trader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Alfano, George Charalampous, Michelle Levato, David Rea
Nov 12, 2018 -

Al Piemonte Nissan responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Best regards, James Douvas | General Manager | james@apnissan.com

November 09, 2018

Very Impressed Very impressed with how quickly it takes to check in, great customer service, received updates throughout the day. Beautifully decorated waiting and s More

by Aries1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erick Orellana
Nov 12, 2018 -

Al Piemonte Nissan responded

Thank you for sharing your experience with us, Aries! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Kind regards, James Douvas | General Manager | james@apnissan.com

November 08, 2018

Great Service I live in Jacksonville FL, but my vehicle needed service. It is great to find a dealer that is honest and friendly. Being from out of town makes it mo More

by Caserepairman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar,
Nov 09, 2018 -

Al Piemonte Nissan responded

Thank you for choosing Al Piemonte Nissan! I’m very happy to hear of your positive experience with Oscar and the Team! Kind regards, James Douvas | General Manager | james@apnissan.com

November 07, 2018

Service Great Service with my oil change. I always come here. I was in and out. I would recommend Al Piemonte Nissan for service on Nissans. More

by nicole.m.harris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rea
Nov 08, 2018 -

Al Piemonte Nissan responded

Nicole, We cannot thank you enough for your outstanding review and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best regards, James Douvas | General Manager | james@apnissan.com

November 06, 2018

Great friendly and professional service from start to finish The entire team I interacted with at Al Piemonte Nissan was professional and friendly. In addition their follow up service is impeccable. Being in a s More

by Macfu27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosendo "Chendo" Serrano Serrano, Micaela Ruiz-Diaz, Jon David, Freddie Alvarado
Nov 07, 2018 -

Al Piemonte Nissan responded

We’d like to thank you for the positive feedback. Your appreciation is all that matters and we are more than happy knowing we can meet your expectations. If you ever need anything in the future, please don't hesitate to let us know! Kind regards, James Douvas | General Manager | james@apnissan.com

November 06, 2018

Review The rep who check me in didn’t want to do her job. I told her I have a warranty and she said it didn’t cover the repairs without checking. More

by LEAHHOPE6288
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t have the paper work with her name
Nov 13, 2018 -

Al Piemonte Nissan responded

That is not the kind of experience we seek to provide, Leah. Please call us when you can so we can address this together. James Douvas | General Manager | james@apnissan.com

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