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Al Piemonte Nissan - Service Center

Melrose Park, IL

3.9
1,328 Reviews

1,328 Reviews of Al Piemonte Nissan - Service Center

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April 15, 2021

So far, being that this is my 3rd - 4th coming here, Every time I came here, I received great service for my car and also to me. The person who assisted me with my safety recall, I had Ravi Patel assist More

by akinyemif
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Baustista
Apr 20, 2021 -

Al Piemonte Nissan responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

April 15, 2021

Service was great! However, I felt unsafe. Many employees did not have a mask on. By law they should all be wearing a mask. Not safe at all. More

by AVELEZ10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Baustista, Carlos Rodriguez
Apr 19, 2021 -

Al Piemonte Nissan responded

Thank you for taking the time to provide us with this feedback. We are committed to the safety and satisfaction of our customers and appreciate you bringing this issue to our attention. I have addressed your comments with our team and I assure you we are working diligently to ensure the safety of all our employees and guests moving forward. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

April 14, 2021

Waited about for 4 hours for service. Oil change/ brake fluid/air filter. Overall the service was okay except the waiting time was too long that’s my opinion. More

by FIDELINA320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Baustista, Juan Becerra, Carlos Rodriguez, Elena Garcia, Jackie Orellana, Oscar Cano
Apr 19, 2021 -

Al Piemonte Nissan responded

Thank you for sharing your experience with us. Here at Al Piemonte Nissan, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

April 14, 2021

Elena was friendly and very helpful. Juan was very helpful and very informative, and he took his time explaining the process every step of the way. Both employees I worked with was great! I won’t hesi More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Becerra, Elena Garcia
Apr 19, 2021 -

Al Piemonte Nissan responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

April 09, 2021

Mario was really kind helpful. He helped me return my rental care and gave me information on purchasing a new vehicle. I would come back. More

by Kaela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Rodriguez
Apr 12, 2021 -

Al Piemonte Nissan responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

April 09, 2021

I have been coming to this dealership for several years to service my car that was purchased here. I must say the service is great and my Advisor Carlos very professional. More

by JTMON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos, Carlos Rodriguez
Apr 12, 2021 -

Al Piemonte Nissan responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

April 09, 2021

Visit took longer than expected. One issue I had wasn't resolved so a diagnostic test is necessary. I haven't had the car 12 mos yet only 10 More

by BRORR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Orellana
Apr 12, 2021 -

Al Piemonte Nissan responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

April 07, 2021

Overall the Customer Service that I have encountered in the Service Department and Management Department and the Customer Car Courtesy Department is very much a great Assess and are a great compliment to t More

by BJ Silas
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sammy Alfano, Oscar Baustista, Juan Becerra, Carlos Rodriguez, Elena Garcia, Jackie Orellana, Oscar Cano
Apr 12, 2021 -

Al Piemonte Nissan responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

April 06, 2021

From calling parts to make sure you had the part in stock till Monday when service was completed it was a smooth completion of the job. More

by anniesecret
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernesto parts dept., Juan Becerra, Jackie Orellana
Apr 08, 2021 -

Al Piemonte Nissan responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

Apr 12, 2021 -

Al Piemonte Nissan responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

April 03, 2021

The entire staff from sales to service to parts to accounting try very hard to be friendly, concerned about the customer as a person with individual needs. I believe they are trying to reflect managem More

by MZUCCHERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul DeFillipis, Greg Justus, Oscar Baustista, Juan Becerra, Carlos Rodriguez, Elena Garcia, Jackie Orellana, Alvaro Bobadilla, Mario Dal Cerro, Oscar Cano
Apr 07, 2021 -

Al Piemonte Nissan responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

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