Al Piemonte Nissan - Service Center

Yearly Maintenance Service desk had plenty of people working yet everyone was so hesitant to help; service took 2 hrs just to get a break oil flush (est. time is 30min). Service desk had plenty of people working yet everyone was so hesitant to help; service took 2 hrs just to get a break oil flush (est. time is 30min). Last time I was there I waited 2.5hrs just to get a car wash. My 1 hour commute there is no longer worth it. Overall, unprofessional, inefficient and high-priced. Best part was when they handed my keys (while paying at finance center, which was another experience; poor girl, can someone provide her with further training?) & later had to go ask another employee about my car cause clearly employer that handed keys (while paying) had somewhere else to be & couldn’t communicate that to me. Perhaps if I came in to make another car purchase or had a male with me my experience would’ve been...”better”. More

service Great service and it’s nice to be greeted with a smile went back for some help with program on car no problem Juan came right out to help!! Great service and it’s nice to be greeted with a smile went back for some help with program on car no problem Juan came right out to help!! More

Great customer service I had bad experiences at Glendale Nissan and I moved over to Al Piemonte and have no complaints. Everytime I need help or I have an issue i always get I had bad experiences at Glendale Nissan and I moved over to Al Piemonte and have no complaints. Everytime I need help or I have an issue i always get it resolved with the help of Christian Leon and Oscar Bautista. They’re always so helpful and so friendly. They always greet me with smiles and explain everything thoroughly. They always go above and beyond to help. Thank you for all your help, you deserve to be recognized! More

Full disclosure N/A Just realized after 3 years they sold me a service contract for $3,277. Never told me about and gave me none of the paperwork . Would of been great Just realized after 3 years they sold me a service contract for $3,277. Never told me about and gave me none of the paperwork . Would of been great to have. Such honest great guys at Al Piemonte. Thanks More

From Hero to Less Than Zero I purchased my very first vehicle, a pre-owned Chevrolet from this dealership in December 2014. At that point I asked if I needed to find a Chevy deal I purchased my very first vehicle, a pre-owned Chevrolet from this dealership in December 2014. At that point I asked if I needed to find a Chevy dealership to service my car and was told no they're service center would take care of it. From December 2014 to January 2017 service was amazing. I had no complaints, I was always treated cordially' told how to best care for my car; wait time was good; and my car ran smoothly. In January 2017 that changed. I had my car towed in because I received a message basically indicating there was an issue with my thermostat AND my car wouldn't start. After the service departmnt looked the car over they told me I needed new brakes, brake pads, roters, and a battery. Supposedly a new battery would alleviate the thermostat message. I gave verbal consent for them to fix the vehicle and picked it up a few days later. On the day of pick up, one the gentleman lost my car and wouldn't tell me. It took him approximately 30 mins to find my car and bring it to me. Two, there was now an issue with my drivers door shutting....something that wasn't an issue when I took the car in. Already perturbed I took the car back a week or two later about the door and was told my by the same serice rep "oh well we can take care of that when you bring the car in for the next oil change". In February I received the same message regarding my thermostat.....confirming indeed there was still asn issue. I took the car into a Chevy dealership and yes there's a need for a new thermostat(problem number 1), but I was also told the battery case was corroded.....NOW I'm no car epxert but why is there ANY issue with my battery when it was just replaced??? I called to get the warrnty information for the battery and was told by yet again the same service rep that the only way I could get the information was if I brought my car in and allowed them to fix it. He then proceeded to argue with me about the warranty information; he was extremely rude; disrespectful; and worst of all I feel as though I was taken advanatge of and my money and time was wasted!! I would NEVER recommend this department to anyone. I understand there are pros and cons to every business and service but I've literally watched ths one transform for the worst. AVOID AT ALL COST!! Oh my representative's name was William....just terrible More

AMAZING!!!! I have never experienced such genuine care and concern from a sales team as I did at Al Piemonte. Mike Gaddy made sure all my questions were answered I have never experienced such genuine care and concern from a sales team as I did at Al Piemonte. Mike Gaddy made sure all my questions were answered and I felt comfortable making my purchase, he was never pushy or overbearing. I am telling everyone I know to take their business to this location and ask for Mike. Thank you Mike Gaddy for everything. I wish there were more stars I could give. More

Completely satisfied This is my fourth vehicle at purchase from this dealership. And the reason I keep going back because the salesman get better and better and treat you This is my fourth vehicle at purchase from this dealership. And the reason I keep going back because the salesman get better and better and treat you with respect and it's the quickest In-N-Out that you can ever have. So thank you Fernando Chacon my new Nissan Altima looks really good in my driveway. More

Great service Paul was very helpful and knowledgeable. He made the car buying experience very easy to understand. Highly recommend Paul for your next Nissan!!!!!! Paul was very helpful and knowledgeable. He made the car buying experience very easy to understand. Highly recommend Paul for your next Nissan!!!!!! Thanks Paul More

Great Service!! Very professional and great staff! Michelle was awesome, she set me up with a loaner car while my car was getting serviced. Highly recommend this deal Very professional and great staff! Michelle was awesome, she set me up with a loaner car while my car was getting serviced. Highly recommend this dealership! More

Outstanding Service I appreciated the courteous and friendly service.No pressure sales,the car sold itself.My salesman did an outstanding job.Overall,the NISSAN sales tea I appreciated the courteous and friendly service.No pressure sales,the car sold itself.My salesman did an outstanding job.Overall,the NISSAN sales team did a great job!! More