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Al Piemonte Nissan - Service Center

Melrose Park, IL

3.8
1,325 Reviews

1,325 Reviews of Al Piemonte Nissan - Service Center

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December 10, 2017

Full disclosure N/A Just realized after 3 years they sold me a service contract for $3,277. Never told me about and gave me none of the paperwork . Would of been great More

by Lee Sombright
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Olimpia Skatulska, Rosendo "Chendo" Serrano Serrano
Jan 25, 2018 -

Al Piemonte Nissan responded

I am sorry to hear about your experience with us. I would like to speak with you about the details of your frustration. I can be reached at your convenience at james@apnissan.com . Thank you! Regards, James Douvas | General Manager

April 20, 2017

From Hero to Less Than Zero I purchased my very first vehicle, a pre-owned Chevrolet from this dealership in December 2014. At that point I asked if I needed to find a Chevy deal More

by 1st time car buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
William Lash
May 18, 2017 -

Al Piemonte Nissan responded

We apologize that we did not meet your expectations, but would like to thank you for providing us with this feedback. At Al Piemonte Nissan we pride ourselves on providing top-notch service and you are no exception. Please contact me at your earliest convenience so we can work on a solution. James Douvas | General Manager | james@apnissan.com

March 27, 2017

AMAZING!!!! I have never experienced such genuine care and concern from a sales team as I did at Al Piemonte. Mike Gaddy made sure all my questions were answered More

by Sherry B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gaddy.
May 18, 2017 -

Al Piemonte Nissan responded

Sherry, thank you so much for this 5-star review! We always enjoy hearing from our customers. Our goal is to provide quality customer care, and I am glad to hear that Mike and the team have shown you their commitment to this. We hope to work with you again in the future for any of your automotive needs! Best, James Douvas | General Manager | james@apnissan.com

December 11, 2016

Completely satisfied This is my fourth vehicle at purchase from this dealership. And the reason I keep going back because the salesman get better and better and treat you More

by Jamesdurkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosendo "Chendo" Serrano Serrano, Fernando Chacon
Dec 12, 2016 -

Al Piemonte Nissan responded

Thank you for your loyalty to our dealership and for taking the time to write this review. Fernando’s sales excellence is always consistent, and I’m glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer. Enjoy your new Nissan Altima! Best, James Douvas | General Manager | james@apnissan.com

November 21, 2016

Great service Paul was very helpful and knowledgeable. He made the car buying experience very easy to understand. Highly recommend Paul for your next Nissan!!!!!! More

by Chloe Lopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul DeFillipis
Nov 26, 2016 -

Al Piemonte Nissan responded

Thank you and congratulations on your purchase! We are so very pleased that Paul could make your visit easy, and we believe that's how every car buying experience should be. We are sincerely grateful for your business and recommendations. Best, James Douvas | General Manager | james@apnissan.com

October 18, 2016

Great Service!! Very professional and great staff! Michelle was awesome, she set me up with a loaner car while my car was getting serviced. Highly recommend this deal More

by didi62603
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Levato
Dec 13, 2016 -

Al Piemonte Nissan responded

Thank you so much for taking the time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Regards, James Douvas | General Manager | james@apnissan.com

August 20, 2016

Outstanding Service I appreciated the courteous and friendly service.No pressure sales,the car sold itself.My salesman did an outstanding job.Overall,the NISSAN sales tea More

by MARY123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Alvarado, Danny Ramirez, Mike Jones, Kelley Penick
Aug 22, 2016 -

Al Piemonte Nissan responded

Thank you for taking the time to write this review. We are pleased to hear that the team was able to provide an efficient and overall positive experience. Regards, James Douvas | General Manager | james@apnissan.com

June 17, 2016

"Great customer service." I can not say enough wonderful things about Al Piemonte Nissan especially George Charalampous a sales consultant who just started working at the deale More

by abella
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Charalampous
May 03, 2015

Worst service EVER! I was told in order to be in and out in a timely manner I needed to make an appointment on a weekday. I did so. I had an appt for 1pm. I arrived.. ch More

by gigismiles321
Recommend Dealer
No
Employees Worked With
Each one of them are just as slow as the next. The only one who was semi decent was Manny
August 20, 2014

OMG what a dealer... nightmare This dealership is a joke. The customer service is bad beyond description. They lie and lie and lie on top of that. No surprise, I guess, it is a deal More

by Janet Galaskova
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lukasz
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