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Al Piemonte Nissan - Service Center

Melrose Park, IL

3.9
1,329 Reviews

1,329 Reviews of Al Piemonte Nissan - Service Center

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February 27, 2021

Carlos has great customer service! Although I was disappointed for buy a second crappy car that needed major repair at this dealership, I am thankful for the extended warranty and Carlos dedication t More

by estrella.calderon12
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Juan Becerra, Carlos Rodriguez
Mar 03, 2021 -

Al Piemonte Nissan responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

February 27, 2021

As always getting my car serviced was easy. And when the sales guy asked to speak to me, he wasn’t overly pushy and was very informative and understanding. More

by Yesenia_trinidad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Silva, Oscar Baustista
Mar 03, 2021 -

Al Piemonte Nissan responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

February 27, 2021

The service agent was very pleasant. Addressed all concerns and worked well with the extended warranty agent. Explained all charges to make certain that I was comfortable authorizing payment. More

by CAROLYN.JONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Baustista
Mar 03, 2021 -

Al Piemonte Nissan responded

Thank you for the great review. Is there anything we can improve to earn a 5 star? Please give me a call to discuss this in person. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

February 27, 2021

Excellent service and friendly staff across the board. This is why we have purchased 4 vehicles at Al Piemonte Nissan and always service them there. More

by ARIOS2711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Molina, Oscar Baustista, Carlos Rodriguez, Elena Garcia, Angel Rodriguez
Mar 03, 2021 -

Al Piemonte Nissan responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

February 26, 2021

Carlos works in the service department he's very kind and helpful.he checked on me to make sure I was OK, and he kept me updated on the status of my car. Then he gave me a courtesy car untill my car was read More

by Ladams
Recommend Dealer
Yes
Employees Worked With
Carlos Rodriguez
Mar 03, 2021 -

Al Piemonte Nissan responded

Thanks for your awesome review! We're very happy to hear that Carlos was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

February 25, 2021

No call back. No explanation of what service was completed. They rejected without my consent to do a radio recall and radio isn’t working properly. Was told to bring back over night again. Poor fron More

by SIERRA1979
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Elena Garcia, Jackie Orellana
Apr 23, 2021 -

Al Piemonte Nissan responded

Here at Al Piemonte Nissan, we are committed to providing a pleasant shopping experience, and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you deserve. I would appreciate the opportunity to make things right. Please contact me at your convenience. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

February 25, 2021

I love this dealership, they are very courteous and you are not there all day waiting to be serviced. They all have light refreshments while you wait and charger stations so your phone doesn’t die❤️ More

by Smithlillie123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Baustista, Melissa De La Rosa, Juan Becerra, Carlos Rodriguez, Elena Garcia, Jackie Orellana, Oscar Cano
Mar 02, 2021 -

Al Piemonte Nissan responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

February 24, 2021

Great service. Jackie was easy to work with and very accommodating. Was in and out within a reasonable amount of time. Waiting area is like no other. You can view your car being worked on from the sea More

by Jdlaw89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Orellana
Mar 01, 2021 -

Al Piemonte Nissan responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

February 24, 2021

I came in to have my coolant flushed. I had no problem with the service. Thank you for being available to me when I needed it. More

by momsxhool78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Orellana
Mar 01, 2021 -

Al Piemonte Nissan responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

February 24, 2021

Juan Becerra es buen trabajar y atento con los clientes espero que siga asi de amable y dando buen servicio a los clientes es una de las pocas personas que pueden hacer este trabajo More

by ROGELIOOLEA
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Becerra es un buen trabajador y buena atención a los clientes sigue igual no cambies 👍, Juan Becerra
Feb 26, 2021 -

Al Piemonte Nissan responded

Muchas gracias, que tenga un día exelente! Sinceramente, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

Feb 26, 2021 -

Al Piemonte Nissan responded

¡No podemos agradecerle lo suficiente por escribir esta increíble evaluacion para nuestro concesionario! Trabajamos duro para asegurarnos que nuestros clientes tengan una experiencia increíble. Fue un placer ayudarle y esperamos la oportunidad de trabajar con usted muy pronto. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

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