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Al Piemonte Nissan - Service Center

Melrose Park, IL

3.9
1,329 Reviews

1,329 Reviews of Al Piemonte Nissan - Service Center

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January 30, 2021

I came back in there because my turning signal lights and door switches were not working properly when I picked up my vehicle, they were working perfectly fine before I dropped my car off. Your service manag More

by Eharris704
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Edgar Orellana, Erick Orellana
Feb 05, 2021 -

Al Piemonte Nissan responded

We acknowledge your review and are currently looking into the events you’ve detailed.

January 30, 2021

My experience and service with Al Piemonte Nissan was excellent. Great work and professional service. I will and can recommend Al Piemonte to my friends and family. More

by maxinevaughan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Baustista, Juan Becerra
Feb 03, 2021 -

Al Piemonte Nissan responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

January 27, 2021

Prior to our last service visit, I would normally have recommend others this dealership but now I would advise others to checkout a different one. More

by adbear_luv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Elena Garcia
Feb 05, 2021 -

Al Piemonte Nissan responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

January 26, 2021

Eric was very helpful in the service department. He explained the repairs that were needed and updated me on the progress. Eric also offered me transportation to the shop. I talked to Matt in sales. More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric in service. Matt in sales , Matt Gasior
Jan 29, 2021 -

Al Piemonte Nissan responded

Mary, we really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Al Piemonte Nissan team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

January 25, 2021

Elena was my AP Nissan service assistant. She told me it would be a 3 hour wait. I told her if she make me wait 3 hours then she better let me take her on a date! Had me out of there in 1 hour! Lol guess sh More

by D.SOUP1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Baustista, Elena Garcia
Jan 28, 2021 -

Al Piemonte Nissan responded

Thank you for the great review. Is there anything we can improve to earn a 5 star? Please give me a call to discuss this in person. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

January 23, 2021

This was a wasted time. This dealership lure you into their place to offer a "free" sanitizing, car wash, and vacuuming. If they sanitized...I couldn't tell. And, there was no vacuuming performed at all. More

by Potentialbuyer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Oscar Cano
Feb 05, 2021 -

Al Piemonte Nissan responded

Thank you for sharing details of your experience with us. At Al Piemonte Nissan, we pride ourselves on providing top-notch service, and you are no exception. Please contact us directly at your earliest convenience so we can work on a solution together. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

January 23, 2021

The staff in the service department were excellent, one of the women actually took time to find someone to bring my car to me. That meant a lot! More

by QB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Rodriguez, Jackie Orellana
Jan 27, 2021 -

Al Piemonte Nissan responded

We really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Al Piemonte Nissan team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

January 22, 2021

Not really liked serviceThe mechanic did the oil Not really liked service The mechanic did the oil change Forgot to everything back property I didn't find out , until the next day I open the hood More

by haguirre0221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Baustista, Carlos Rodriguez, Elena Garcia
Feb 05, 2021 -

Al Piemonte Nissan responded

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

January 22, 2021

As stated in your mission...I have always been treated with the utmost respect whenever I’m there!! Eric is always sweet and very nice!!! More

by SBS3CASPER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric, Oscar Baustista, Melissa De La Rosa, Juan Becerra, Carlos Rodriguez, Elena Garcia, Jackie Orellana, Oscar Cano
Jan 27, 2021 -

Al Piemonte Nissan responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

January 21, 2021

We Always get great . we really appreciate the care taken with my mom's car. I dialike this tool because of the minimum word requirement. More

by BLOSSOMBEAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave, Jackie Orellana
Jan 26, 2021 -

Al Piemonte Nissan responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

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