Back

Al Piemonte Nissan - Service Center

Melrose Park, IL

3.9
1,329 Reviews

1,329 Reviews of Al Piemonte Nissan - Service Center

Sort by
December 22, 2020

At Al Pimonte Nissan at Meltose Park work excellent people, honest , respectful, responsable and kind ,people that we can trust. My truck was fix in the time and money that we agree first moment . More

by Maria peña
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Becerra, Carlos Rodriguez
Dec 28, 2020 -

Al Piemonte Nissan responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

December 22, 2020

I came into the dealership service department just for an Oil Change. Oscar Baustista was my Service Agent. Oscar made sure that my vehicle was serviced to my likings and that I got in and out of In a timely More

by Anderson.frank13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Baustista
Dec 28, 2020 -

Al Piemonte Nissan responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Oscar does for Al Piemonte Nissan and our customers. Hope to see you again soon! Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

December 20, 2020

I dropped my car off for service, Oscar was a great help and kept me informed. He was very nice and explained everything thoroughly. Thank you! More

by BARBARAJF23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Silva, Oscar Baustista
Dec 23, 2020 -

Al Piemonte Nissan responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

December 20, 2020

Excellent customer service provided by Elena Garcia. She gets 5 stars. Wait time for oil changes could be improved by providing appointments instead of first come first serve. More

by Vince P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elena Garcia
Dec 23, 2020 -

Al Piemonte Nissan responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

December 20, 2020

I did not come I. For service on December 4th. This is now the twelfth time you’ve asked me to do a survey about it, and I’ve spoken to you guys about it yet I keep receiving these surveys and reviews. Te More

by PSYCHOTHESIS596
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Rea, Jackie Orellana
December 20, 2020

All associates were not wearing masks. Also, the workers (sales associates) were not friendly. They were trying to intimidate us. I would not recommend to anyone. Worst customer service I have ever experien More

by NAVARRETEPAMELA1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Melissa De La Rosa
Jan 05, 2021 -

Al Piemonte Nissan responded

Thank you for sharing this review regarding your experience with us. We'd like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

December 18, 2020

Service department is fantastic, they listen to your concerns. They keep you informed about the progress and how much longer it will take, when completed make sure your satisfied!!! More

by Nissan6300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Rodriguez
Dec 23, 2020 -

Al Piemonte Nissan responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

December 17, 2020

Pleased with the work done on my Maxima Nissan. Carlos explained what was need and the cost, so I just decided what I wanted done at the time. The paper work involved for a car that you use while your car More

by diannsmith2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Rodriguez
Dec 22, 2020 -

Al Piemonte Nissan responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Al Piemonte Nissan, we value our customers and we look forward to seeing you on your next visit. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

December 17, 2020

The service was faster than I expected. I thought I was going to have to wait for two hours but I was able to get out within the hour. More

by SHANEKA.ERVIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elena Garcia
Dec 21, 2020 -

Al Piemonte Nissan responded

Thank you for the great review. Is there anything we can improve to earn a 5 star? Please give me a call to discuss this in person. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

December 15, 2020

The lady who was there told me it was going to take 1 and a half hour. It took four hours to get my car More

by Ivan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa De La Rosa, Carlos Rodriguez, Elena Garcia
Jan 05, 2021 -

Al Piemonte Nissan responded

Ivan, thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, The Al Piemonte Nissan Team 708-343-3800 management@apnissan.com

...
28
...