Al Serra Auto Plaza (Used/Group)

Lessons to Learn from Leann I began my visit upset, demanding to talk to a manager after an extremely difficult interaction with the service department. After a lengthy discuss I began my visit upset, demanding to talk to a manager after an extremely difficult interaction with the service department. After a lengthy discussion, the Manager (Who was actually listening) apologized for my experience, then I believe, very purposefully introduced me to Leann. I bought a new car 24 hours later. Leann was excellent. Her knowledge of the mechanics of the car (engine, tires, electronics) insurance offerings, rebates and other savings programs was vast. She verified her knowledge by looking things up and sharing the information. Not intimidated by questioning, very open to saying..." let's look that up". She was appreciative and respective of the age difference, mindful of style and approach. She was careful to teach without being belittling, guide without demand, listen without being judgmental, confident in offering her opinion as appropriate and respectful of time. She was patient and real, displaying beautiful pictures of her family proudly on her desk easily paving the way for just the right mix of reality with businesses. She made sure I had all her contact information and was always prompt to respond with correct information, professionalism and always a smile easily detected through the phone. As a woman, I was extremely proud of her. She is rare in her position and poise. A role model for excellence in knowledge and outstanding customer service. More

Great experience Easiest purchase ever. His name was even easy to remember Frank foster has been there for 21 years now and our whole family buys our cars from him. Easiest purchase ever. His name was even easy to remember Frank foster has been there for 21 years now and our whole family buys our cars from him. More

Great experience! Travis was wonderful to work with! He made the process so easy and efficient. Before deciding to purchase from Al Serra, I was working with a salesper Travis was wonderful to work with! He made the process so easy and efficient. Before deciding to purchase from Al Serra, I was working with a salesperson from another dealership who didn't seem to be honest or straightforward with me. Travis was the complete opposite! I felt at ease working with him and truly felt I was getting the best deal. Thanks for making such a stressful process so seamless! More

very comfortable Had a great sales person really took the the time to find us the right vehicle,Kristen was so good we came back for another vehicle Had a great sales person really took the the time to find us the right vehicle,Kristen was so good we came back for another vehicle More

Great I had a great experience with my sales man Glenn Libtow and would recommend him and your dealership to all my friends..great job guys see ya next year I had a great experience with my sales man Glenn Libtow and would recommend him and your dealership to all my friends..great job guys see ya next year for my next car More

Great experience!!!! Our salesman Travis Jones was a true professional. He handled all of the leg work. All we had to do was sing the paperwork and drive off. The guy know Our salesman Travis Jones was a true professional. He handled all of the leg work. All we had to do was sing the paperwork and drive off. The guy knows how to do business. More

Fast and friendly My multiple buying experiences with Travis Jones at Al Serra have been very positive. Each time I felt like I got a fair deal and have left satisfied My multiple buying experiences with Travis Jones at Al Serra have been very positive. Each time I felt like I got a fair deal and have left satisfied. All the work behind the scenes is has been transparent to me. I value my time and appreciate being able to count on everything being ready when I show up to pick up my new vehicle. More

Amazing This place is always willing to help and get you in the perfect vehicle! Leanne is amazing and I will forever be a customer of hers. This place is always willing to help and get you in the perfect vehicle! Leanne is amazing and I will forever be a customer of hers. More

Good experience I had an easy buying experience with Jon. He is very knowledgeable and friendly. He goes over and beyond my expectations of a sales person. I had an easy buying experience with Jon. He is very knowledgeable and friendly. He goes over and beyond my expectations of a sales person. More

Wonderful sales associate Jennifer was prompt, helpful, and made my car shopping experience fun and stress free! I will recommend her to my friends and family and purchase any Jennifer was prompt, helpful, and made my car shopping experience fun and stress free! I will recommend her to my friends and family and purchase any future vehicles from her. More