Alaska Sales & Service

If I could give this dealership zero stars I would. When my 2021 Chevy broke down on me everything from roadside assistance to the customer service at the dealership was extremely horrible. GM roadside When my 2021 Chevy broke down on me everything from roadside assistance to the customer service at the dealership was extremely horrible. GM roadside did not call the tow truck when they said they would. I also bought an extended warranty for my truck that provided a loaner vehicle and they refused to assist me in getting the loaner. The service department told me I had to get my truck when it was broken and not driveable because I did not have an appointment. When I asked for an appointment they told me it would be a while, but failed to even provide options or a date of when I could get one. The sales department did not care whatsoever about assisting me. After selling the truck back to the dealership, the very next day they took the truck back into service to start the repairs so they could get it on the lot to sell. NEVER AGAIN will I even shop or use this dealership for anything. If you want great customer service go somewhere else, these people do not care about you and will not provide good customer service. More

We ordered a new SUV, 5 weeks later when I checked in, there was no car ordered. So, we looked at one somewhat comparable, but had a heads up display we did not have on our order ($1,000). We went to buy there was no car ordered. So, we looked at one somewhat comparable, but had a heads up display we did not have on our order ($1,000). We went to buy and sign all papers & our salesperson left to "do a favor" for his big boss. Come to find out, he's out with other customers. Chad had stepped in and could not come up with the numbers Chuck had down on our sheet. We left after several hours of waiting & going back and forth. We then spoke with Chuck about the numbers and he had done his math wrong, but would "eat " the difference. We were suppose to be on the same page and going to give it another go around. We even waited for his two days off. When we came in ready to pick up the car, they changed the numbers again. After all being said and them not budging and not standing by their price written on our sheet, my husband called it all off and we finally got our original $500 deposit back. Alaska Sales and Service is very difficult to work with. After almost 2 months of time & energy we walked out with nothing but frustration. Very dishonest company, this situation went beyond a typical car sales in the department of dishonesty. More

Salesmen were unconcerned about discomfort with sales price, although the price was close. Company had strict deposit return policy, salesmen showed no interest in helping get deposit returned. I did price, although the price was close. Company had strict deposit return policy, salesmen showed no interest in helping get deposit returned. I did not, and will not buy from them ever. More