We ordered a new SUV, 5 weeks later when I checked in, there was no car ordered. So, we looked at one somewhat comparable, but had a heads up display we did not have on our order ($1,000). We went to buy and sign all papers & our salesperson left to "do a favor" for his big boss. Come to find out, he's out with other customers. Chad had stepped in and could not come up with the numbers Chuck had down on our sheet. We left after several hours of waiting & going back and forth. We then spoke with Chuck about the numbers and he had done his math wrong, but would "eat " the difference. We were suppose to be on the same page and going to give it another go around. We even waited for his two days off. When we came in ready to pick up the car, they changed the numbers again. After all being said and them not budging and not standing by their price written on our sheet, my husband called it all off and we finally got our original $500 deposit back. Alaska Sales and Service is very difficult to work with. After almost 2 months of time & energy we walked out with nothing but frustration. Very dishonest company, this situation went beyond a typical car sales in the department of dishonesty.