Albany Toyota

Very Satisfied Buyer I dealt directly with Victor Edwards and had the most pleasant buying experience. No pressure sales, just how I like to do business. Even after the I dealt directly with Victor Edwards and had the most pleasant buying experience. No pressure sales, just how I like to do business. Even after the sale, Victor is there helping me enjoy the purchasing decision. I would highly recommend Victor and Lassen when purchasing your next new automobile. More

Very satisfying experience We dealt with Victor Edwards on a new truck. He was professional, helpful, courteous and very personable. It could hardly have gone smoother. I'll de We dealt with Victor Edwards on a new truck. He was professional, helpful, courteous and very personable. It could hardly have gone smoother. I'll definitely contact him again next time I'm looking to buy a vehicle. More

Best experience EVER! Our appointment with Victor Edwards was the best we have ever experienced. He was courtious, personable and easy to talk to. He made it clear that our Our appointment with Victor Edwards was the best we have ever experienced. He was courtious, personable and easy to talk to. He made it clear that our needs were important and actually followed through on that promise, answering all of our questions and concerns. Everything was handled in a timely manner and was actually fun. The business manager, Seve Goodman was also amazing. He was polite, had our best interest at heart and was just an all around good guy. More

Very good experience We shopped cars from Eugene to Salem, figured we would get a better price out of town. Wrong. Victor Edwards was the easiest to work with, gave us a We shopped cars from Eugene to Salem, figured we would get a better price out of town. Wrong. Victor Edwards was the easiest to work with, gave us a great price and treated us like valued customers. The whole purchase was smooth and pressure free. Victor gave us a tour of the service area so when we came back for our scheduled maintenance, we would know where to go. Victor was patient, knowledgeable, and respectful. More

No pressure I emailed victor Edwards and he sent back a nice email asking what time I would like to look at the SUV I had seen line. I arrived before the time but I emailed victor Edwards and he sent back a nice email asking what time I would like to look at the SUV I had seen line. I arrived before the time but he was very nice and answered all my questions also updated me on how financing was going and the finance officer was great he took the extra time to find me a GREAT %rate I This is the second car I have bought from them and will again if need be they were all great and Victor made it very smooth and painless More

worst place to buy a vehicle I have bought two vehicles from this dealer and both times were a freaking nightmare. If you want to be screwed over at every second then this is the I have bought two vehicles from this dealer and both times were a freaking nightmare. If you want to be screwed over at every second then this is the place for you. I think they as a whole company need more training. Do not believe the sticker price on the vehicle either there's probably another one hiding that you didn't see. You also may want to be ready to sign papers 2 to 6 times as well. More

Hope never go back to this dealer I'm an international student and girl! For my first car buying experience, I went to this dealer, which have been changed to my nightmare. This is the I'm an international student and girl! For my first car buying experience, I went to this dealer, which have been changed to my nightmare. This is the story: 1 month ago, I knew which car I was interested in, I had my money and the loan ready. I went to Lassen Toyota in Albany, the sale person gave me the price and I accepted it. He said I'm busy today, go back tomorrow. When I left the dealership he called me that we can’t sell it to you, because we do not have that car, but we have the same one without GPS with $2000 less. I was happy with the new price and accepted it and set the appointment for the next day. The next day, after four hours waiting in dealership, he said “the price is not the one that I told you and I can’t give you the car with that price” and he increased the price. I was so sad and wanted to leave the dealership, but the finance manager came and said that it is the sale person mistake in mathematics and we will ask him to leave his job for this mistake. I felt sorry for him and I believed them, on the other hand, I needed the car at that time and I did not want to do all those paper works again, so I accepted the new price and signed the contract and took my car. A day after, I went to California and they started contacting me, they asked me going to dealership immediately. By a text he threatened me “if you don’t come, we will change your interest rate”! Later, I found out that they can’t change anything about my loan, because I took the loan from Bank. I became so worried and after going back to Oregon, I called him and noticed they did not get the signature for one part, so bank did not accept their purchase order, but they talked to me like I did something wrong. Again I accepted to go there and sign the new contract just because I wanted to get rid of them. The sale person on the phone told me that he works from 9:00 am till 9:00 pm a day after, I went there at 10:00 but he was not there. Another sale person told me go around and have breakfast and enjoy your time and come back later, we will pay you until $15 with your receipt. When I went back to dealership, I gave them my receipt but, they have never pay me back that money! I really was stupid. The sale person was so rude and impolite to me, he even did not say hi .By the way, I again signed the new contract. But, it is not the end of story, unbelievable, they again are calling me, this time they want to change the price of the car!! They asked me choosing between tacking back $750 or cancel the loan from bank and take the loan from Toyota. Now I know what’s going on because I talked to a lawyer and it is funny that I was scared, now I know my rights and they can’t bother me anymore. My pre-assumption was that people in the US are honest and respectful, especially with customers. But, they changed my mind totally. I’m so sorry that I had this awful experience. I hope never go back to car dealers again. More

Purchase used Toyota Venza Victor Edwards, Internet Sales Manager, listened to what I was looking for in a vehicle. He showed me the model I had specifically named; then showed Victor Edwards, Internet Sales Manager, listened to what I was looking for in a vehicle. He showed me the model I had specifically named; then showed me something different. He fully answered my questions and allowed me the time I needed to think through my potential purchase. My experience has been very positive. More

Direct and no-nonsense transaction I spent almost a month banging my head against a wall trying to find a specific manual transmission model Tacoma truck -- I live in California and no I spent almost a month banging my head against a wall trying to find a specific manual transmission model Tacoma truck -- I live in California and no dealers had it or would seriously help me. Victor not only had one on his lot but immediately found and was willing to trade to get another one for me to purchase. From the start, he listed right out what his invoice was against MSRP, gave me direct and honest feedback about trade-in issues -- and overall just forthright and extremely easy to deal with. Also, he was by far the most responsive salesman out of the literally dozens I talked to about this truck. There were a few hiccups here and there -- but Victor quickly addressed them all with integrity. Really quite a breath of fresh air in an profession that gets a really bad rap. It's is a testament that I traveled 1200 miles round trip to buy a truck from him. More

Great Person to Work With We worked with the Internet Sales Manager to replace our 2004 Corolla with a new one. It was extremely easy and Victor was great to work with, as were We worked with the Internet Sales Manager to replace our 2004 Corolla with a new one. It was extremely easy and Victor was great to work with, as were others at Lassen. We love the new Corolla. We'd recommend Lassen to anyone. More