Albany Toyota

Didn't even need to put on my Big Boy Panties! There are few things I detest more than trading in a used car for a new or newer car. The experience is likened to being disemboweled over a long peri There are few things I detest more than trading in a used car for a new or newer car. The experience is likened to being disemboweled over a long period of time. After visiting several dealerships in Eugene, I was not looking forward to stepping out of the car in front of Lassen's in Albany. My wife squeezed my arm and suggested that I just put on my Big Boy Panties. She said this in an effort to ease the tension I was feeling as I tried to peer through the glass front of the dealership-half expecting to be mobbed by the salespeople who were undoubtedly drawing lots inside for my carcass remains. I made it into the building and asked for Victor Edwards. Victor and I had been in contact about a vehicle I had seen in a local listing. A few salespeople in Eugene had stated that they had a car (a TDI VW.) Upon arrival, however, the car had just been sold a few days ago. Then they would show me other cars that I really wasn't interested in. I expected the same from Victor even though I had talked to him a day earlier. It turns out the car was there! After a brief discussion of why I wanted a certain rig, Victor suggested I look at three before making a decision. I drove each car, with no pressure. He had saved the best of the brands until the last. I was impressed with the Toyota Prius. Having just driven the other rigs, it was easy to compare. Victor suggested we go to his office. It turned out to be located in a spacious area of the showroom. We talked about my trade-in (BMW) and what I was hoping to get out of it. I threw out a figure--and was delighted at the closeness of their counter offer. We were only off by a couple hundred dollars. I need to say that one dealer in Eugene had offered my $2500 less.. The offer was adjusted over a few minute period, and the deal was done. Just that easy, and very, very little stress. Victor Edwards did a fine job. Very little sales pressure, I learned about the cars from the driving experience. The signing went fairly fast, also. Jonah was well prepared and had all the papers ready. A great place look at cars (or purchase) with very little pressure. Thanks, Mr Lassen, Victor Edwards and Jonah the Financial Officer. You people are a great team! By the way, our new car is amazing! More

No Pressure, Excellent Customer Service I recently purchased a Dodge Caravan from Gerald at Lassen and couldn't be happier! Gerald went above and beyond to find me the perfect vehicle for my I recently purchased a Dodge Caravan from Gerald at Lassen and couldn't be happier! Gerald went above and beyond to find me the perfect vehicle for my family. I had a trade in that I really wanted to get the best value for and he was able to get that for me. We needed to get into a larger vehicle but I really didn't want my payments to increase much. Gerald worked hard and found me the best financing options to keep in my budget. I've had my vehicle for a couple months now and love it!! I will be buying another vehicle soon for my daughter and will definitely be calling Gerald. I highly recommend Lassen for your next car buying needs. More

Excellent Service Purchased a 2003 Toyota RAV4 from them at a great price, excellent sales experience in which they really took care of us, no pressure and great guidan Purchased a 2003 Toyota RAV4 from them at a great price, excellent sales experience in which they really took care of us, no pressure and great guidance through my first vehicle buying experience. Within a month, I had a minor mechanical issue that was not covered under their warranty, but they gladly took care of things and gave me another overall great experience. Excellent dealership, highly recommend. More

Sons Jeep Wrangler Excellent customer service, no pushy salesmen and very fair pricing. The best car buying experience I have had in years! I would definitely buy from Excellent customer service, no pushy salesmen and very fair pricing. The best car buying experience I have had in years! I would definitely buy from them again. More

Jeep Wrangler They went the extra mile to find me the right vehicle with the best financing. Excellent experience and will purchase from them again. They went the extra mile to find me the right vehicle with the best financing. Excellent experience and will purchase from them again. More

our new prius The total experience was excellent with a minor glitch regarding the computers at the dealership having some problems that day. We were allowed more f The total experience was excellent with a minor glitch regarding the computers at the dealership having some problems that day. We were allowed more for our trade in that we asked for and mad to feel very comfortable during the time we were there. More

Lasson Auto We were very pleased with the quality of service that we received. We appreciated that the staff did not try to make us feel obligated to buy anythin We were very pleased with the quality of service that we received. We appreciated that the staff did not try to make us feel obligated to buy anything that we did not want. We liked that Victor showed us a variety of cars and listened to what we wanted in a car and tried to show us cars that fit our desires. More

Worth Repeating This was the best experience in a car deal we've ever experienced. They won us over! This will be our first Chevrolet purchase, but WOW. Friendly, hel This was the best experience in a car deal we've ever experienced. They won us over! This will be our first Chevrolet purchase, but WOW. Friendly, helpful, thorough. It took me 3 times to go back to the lot and decide Yes THIS IS THE CAR FOR ME. Price, rebate, interest, availability were all factored in. DEFINITELY WORTH A REPEAT VISIT. In about 5 years....... However in the mean time though, for maintenance and check ups, that's where we'll be. We felt they will always be available for tech support too. The modern additions some of these vehicles have sometimes need more than reading material...."I" need a visual and verbal support system..... That's over the top service plus!!! Val Wilson More

Victor Edwards Internet sales Victor Edwards was the easiest salesman and Lassen Chevrolet were superb to deal with. I would highly recommend Lassen and Victor to any friends who w Victor Edwards was the easiest salesman and Lassen Chevrolet were superb to deal with. I would highly recommend Lassen and Victor to any friends who were looking for a new Chevrolt More

Not the typical auto buying experience Victor listened and understood what we were looking for. Without ever being pushy, he showed us several possibilities and allowed us to drive differen Victor listened and understood what we were looking for. Without ever being pushy, he showed us several possibilities and allowed us to drive different vehicles. He took time to know us and never rushed us. We felt like we were dealing with a trusted friend as he tweaked the MSRP to provide us a good price for the value. He tutored us in the intricacies of the Camry XLE that we selected and answered our many questions until we felt comfortable with the car. Since then he has kept in contact with us about the car and our experiences with it. We feel Victor not only wanted to make a sale, but he has also invested in developing happy customers. We are very pleased with this car buying experience. We'll recommend Lassen Auto Group to others with sincere appreciation for Victor Edwards. More