Albany Toyota

My experience from start to finish at Lassen was great. From my first online inquiry, to the drive off the lot...all was smooth and efficient. Victor Edwards promptly called me back after my inquiry. I t From my first online inquiry, to the drive off the lot...all was smooth and efficient. Victor Edwards promptly called me back after my inquiry. I told him what I was looking for and requested a call back. He called back to set up the appointment. Everything was as I requested. The negotiations, final sales, paperwork, and delivery was all laid back and enjoyable. I never felt pressured and all the staff was wonderful. I would definitely recommend the Lassen dealership, Victor and his crew. More

Had a difficult situation with another dealer about three years ago, my wife and I needed to upgrade to a bigger vehicle and saw a pilot listed on the Lassen website. I sent an email about it and got a resp years ago, my wife and I needed to upgrade to a bigger vehicle and saw a pilot listed on the Lassen website. I sent an email about it and got a response almost immediately. I explained my situation and the customer service was excellent. Worked with Victor Edwards and he was a straight up dude, I asked him not to waste my time and I gave him our budget and what we needed financially to make it all work. There wasn't 2 hours of back and forth, it was to the point. That was very nice. The dealership did everything they could to help us out and were all very friendly. Absolutely no pressure from anyone, kind of a nice change. We bought the car and left smiling. Friendly Fast Fair More

Went in to look at a used car that was unavailable as it was out being detailed. Was showed the vehicle I bought a 2002 Toyota Avalon. Ended up coming back for oil change and a used car inspection and my ex was out being detailed. Was showed the vehicle I bought a 2002 Toyota Avalon. Ended up coming back for oil change and a used car inspection and my experience with the service department was great as well. More

Victor Edwards was not only professional, but very personable handling our trade in transaction. Preliminary telephone conversations about the car we were interested in ensured our visit to the deale personable handling our trade in transaction. Preliminary telephone conversations about the car we were interested in ensured our visit to the dealership a smooth transaction. We highly recommend visiting this "low pressure" dealership when you are ready to trade in or purchase your next vehicle. Ask for Victor Edwards....you will be guaranteed an excellent experience. He will match the vehicle to the customer and guarantee customer satisfaction. Ginny Therrien Monica Therrien (2011 Mazda3) car owner. More

Very good service,friendly staff. Answered all my questions . Set up everything at the Dealership,including my financing ,thru my Credit Union. The Silverado I purchased was missing the rubber pad questions . Set up everything at the Dealership,including my financing ,thru my Credit Union. The Silverado I purchased was missing the rubber pad on the brake pedal , minor item ,yes, But they said they will replace it for me at no charge.. Next time I need to buy a vehicle ,I will go there. More

Victor was extremely helpful. He listened to everything I was looking for and found the perfect solution. He was patient and didnt pressure me! I had a great experience as a first time buyer and would reccom was looking for and found the perfect solution. He was patient and didnt pressure me! I had a great experience as a first time buyer and would reccomend victor and lassen to anyone. I am extremely impressed with the customer service and dedication if lassen auto. More

We found Lassen Chevrolet-Toyota on line looking for a 350Z. We contacted through online email got our questions answered right away this was on 1/9 and by 1/12 we was driving it home and we lived out of 350Z. We contacted through online email got our questions answered right away this was on 1/9 and by 1/12 we was driving it home and we lived out of the area would have been sooner picking up but had to wait out a storm (BUMMER). Victor & Jim,Did an awesome job taking care of us! I got my dream car a 350z,very low mile, and Red;. It all fell into place so fast. We are very HAPPY OH YEAH!!! excited to. We were surprised by the large inventory to choose from when we arrived, with the Awesome Customer service, This makes a Great dealership to check out . More

I have never felt that I could trust any car salesman that I have experienced in the past. Victor Edwards ability to balance my comfort level with what is right for Lassen Auto Center was to me just ama that I have experienced in the past. Victor Edwards ability to balance my comfort level with what is right for Lassen Auto Center was to me just amazing. It may sound like I have known Victor my whole life, I haven't. I just met him, but it feels like I have known him for years. I will be referring any one that I hear is looking for a vehicle to him and Lassen. Thanks, Victor. More

Reading the other reviews, this company sounds like it is not looking to keep customers or create a good customer experience, either way, once you pay them.. they just forget about you. This is a sad excuse not looking to keep customers or create a good customer experience, either way, once you pay them.. they just forget about you. This is a sad excuse for a customer oriented business. Based on the other reviews, I am not the only one to have a bad experience. I bought a car in December 2012 and had problems from the start. At first it was bad communication. Emails would go unanswered and phone calls were not returned. A few weeks after purchasing the car, I discovered that the heater was not working (the blower mortar was wired backwards). The dealer told us that the lack of heat was normal and that it would start as soon as the engine wormed up. My mechanic informed me that the motor was wired backwards and should have been fixed during the initial inspection the dealership preformed. Later, I also discovered that the radiator had a leak and needed to be replaced. And to top it all off the bearing seal on the back axle had a leak and needed to be replaced as well as the breaks. I have not had the car a year and have poured out more than $1300.00 in repair costs. My family and myself have contacted Lassen auto to see what they would do, and they told me that Larry Rumage would contact me to aid in the cost of the repairs. I have emailed and faxed invoices as instructed by Larry once on September 16th and once again on November 4th 2013 and still have not received a response. My advice, deal local only, avoid Lassen auto and read reviews before contacting a dealership. This one has many bad reviews, I am sorry to say that I have added another More