Albany Toyota

Pain-Free Car Buying Experience I reached out via their website requesting a price on a specific vehicle. In Jacob's first emailed response, he offered a price below what I sought. H I reached out via their website requesting a price on a specific vehicle. In Jacob's first emailed response, he offered a price below what I sought. He answered follow-up questions promptly, and never pressured me to come in. When we arrived, the car was ready and the price remained what was promised ($10 less, in fact!). Roxie in finance did try to sell us some add-ons/warranty, but didn't push when we declined. Overall incredibly pleased with our experience. There were never any games. Instead of feeling like I was in a battle against the dealer, I felt like they were working with me. More

Ricky was fantastic I had an excellent experience dealing with Ricky and the Lassen Chevrolet-Toyota group. They were professional, experienced, and excellent communicat I had an excellent experience dealing with Ricky and the Lassen Chevrolet-Toyota group. They were professional, experienced, and excellent communicators! Ricky even worked way beyond his regular work hours to help provide me with service! Will definitely look these guys up again in the future! More

Buying experience was fine. Scheduling service e Nightmare! I found my Toyota Rav, experience and price was good. They startled pressuring to add extra packages. Got through that, very happy with my Rav. Then c I found my Toyota Rav, experience and price was good. They startled pressuring to add extra packages. Got through that, very happy with my Rav. Then came time for 5000 mile check. Phone multiple times could never reach a live person. Today I called again, no answer again, pushed 0 for customer service. The lady said she was from accounting she could put me through, but it would be the same if I called myself, she said I should leave a message. Then she was rude and started lecturing me on how many phone calls they received and I can't expect them to answer the phone when they are busy! I was upset for being treated rudely, so I said I was going to call another dealer. She said Good, you should! I phoned Corvallis Toyota, they answered immediately. Appointment scheduled in one call. I am Very Disappointed 😞 More

Poor Service Department They had to replace the upper part of the dashboard in my 2017 Canyon with a new part. They did not install the new part, just reinstalled the one tha They had to replace the upper part of the dashboard in my 2017 Canyon with a new part. They did not install the new part, just reinstalled the one that was taken out. In the process, they scratched the lower part an marked up the window post. Very poor workmanship. I was told that I did not have make an appointment for an oil change and to just drive up to the place marked "Express Lube", then go inside to get it started. As soon as I pulled up, an old guy came out and said that I could park there and I had to have an appointment! Not everyone in the service department is on the same page and their so called Master Mechanic just uses brute force to try and fix things. I will never go back there and have found a new dealer to get my services done. More

It was just an oil change for Christ Sake. I had an appointment for 10:30 am Saturday. I got there at 10:20 they weren't done with my oil change until 1 PM. 2.5 hours for a simple oil change is I had an appointment for 10:30 am Saturday. I got there at 10:20 they weren't done with my oil change until 1 PM. 2.5 hours for a simple oil change is not acceptable especially from a dealership where you bought you car. I drove all the way to Albany from West Salem so this ended up taking up too much of my day. There was a guy with a diesel pickup that got there later than me at 11 am and he was finished and gone well be fore me. Very very poor customer service. More

No pressure and very knowledgeablestaff Very knowledgeable and not pushy. Smooth and easy car buying experience with Joe and Roxy. Helpful with figuring out gadgets on the car. Would recom Very knowledgeable and not pushy. Smooth and easy car buying experience with Joe and Roxy. Helpful with figuring out gadgets on the car. Would recommend them. Less xx than the usual car lot. Very friendly. More

Smooth and easy car buyng experience! We dealt with Jacob and Gerald. Both gentlemen were personable while remaining professional and knowledge throughout the entire transaction. There w We dealt with Jacob and Gerald. Both gentlemen were personable while remaining professional and knowledge throughout the entire transaction. There was NO sales pressure at any time. Just a great all around experience. More

New purchase 2019 Camry Shopping for Camry. Ames Lay sales person was friendly , knowledgeable, professional. rate Ames a 10+. He made our decision easier to buy on the s Shopping for Camry. Ames Lay sales person was friendly , knowledgeable, professional. rate Ames a 10+. He made our decision easier to buy on the spot. More

Very knowledgeable with no pressure The reason For my rating is that it was the best experience I have had with the purchase of a new vehicle. Tom was most helpful with his knowledge, fr The reason For my rating is that it was the best experience I have had with the purchase of a new vehicle. Tom was most helpful with his knowledge, friendliness and no pressure approach. More

Bought a used vehicle I bought a car in February from Lasson. My experience was good. They were friendly and helpful. They didn’t pressure me at all. Victor was my salesman I bought a car in February from Lasson. My experience was good. They were friendly and helpful. They didn’t pressure me at all. Victor was my salesman and my experience was really good. He made sure he was with me through the whole process and that I was very happy with the deal. Thanks again Victor. More