Alderman's Toyota

I called to say I was coming to buy a certain Toyota Tacoma ( I knew stock number and had told Mr. Kelly that I would be there at 4:30 PM. I called at 4:15 PM and told him I was on my way. When I got t Tacoma ( I knew stock number and had told Mr. Kelly that I would be there at 4:30 PM. I called at 4:15 PM and told him I was on my way. When I got to the dealership ( a one hour drive) he told me the car was sold yesterday. He had no mare of the model I was looking for. Wasted a half day and half a tank of gas. He should have told me when I called. BUSH LEAGUE !!! More

Honest and down to earth. Friendly and very sincere. Called us after the sale and remember's us when we visit. How can you complain about a home grown dealer like this. Called us after the sale and remember's us when we visit. How can you complain about a home grown dealer like this. More

They want to skimp and get by with what they can. They have the market cornered in this area and they know it. Service Manager actually yelled at me for the shoddy work they did on my car. I paid for a have the market cornered in this area and they know it. Service Manager actually yelled at me for the shoddy work they did on my car. I paid for a extra inside and outside protectant and when my inside was not protected and I questioned them they mistakenly claimed to not have mixed the formula right due the manufacturer GIVING them the wrong formula.....how many others out there have paid for a product and do not know this....I asked... so you are going to redo my whole interior right? NO! Why would I we are just going to do the seats! iTHis is the reply I received. .... PLUS, numerous other things have gone wrong with my car and they are unwilling to claim responsibility and I have less than 2000 miles on my BRAND NEW CAR! After talking with several other public locals they too say have expressed the will travel out of town NOT to have to deal with this dealership. Oh how I wish I could take it all back now and have gone somewhere else. Sad thing my salesman was wonderful, not pushy, nice but now that I have problems and I am questioning their customer service they are rude and condensending! I could go on and on. OH and my vehicle received a crack at 570 some odd miles and then another and they told me to call the 1800 number to complain to the manufacturer... It was out of their hands and Mr. Alderman had stated "He didnt want no part of dealing with that issue!" How is that for customer service? More