Alexandria Hyundai

good enough Very good place to buy a car ???? need to give customers more options Hyundai made very good cars in 2015 worthed the money I'm enjoying my new car Very good place to buy a car ???? need to give customers more options Hyundai made very good cars in 2015 worthed the money I'm enjoying my new car More

Good start, then went downhill, but recovered very nicely Well, I initially started this review with some criticism from Alexandria Hyundai’s Service Department. My ex has a 2012 Sonata Limited Turbo. It sta Well, I initially started this review with some criticism from Alexandria Hyundai’s Service Department. My ex has a 2012 Sonata Limited Turbo. It started blowing smoke and the mechanic I took it too said the turbo was bad and would have to be replaced. I contacted Alexandria Hyundai, which is just down the street from where I work. The service advisor (Brock) was very energetic, proactive, and positive. He felt that Hyundai would step up to the plate even though technically the car is out of warrantee. Further diagnosis confirmed my mechanics diagnosis of a bad turbo, but also said that the turbo failed as a result of oil leaking into it from the engine. The remedy: replace both the turbo and the engines. Ouch. Brock still felt confident that Hyundai would come to our aid. Unfortunately, this process dragged out over a week, and my ex was out a car and rental bills were piling up. When Hyundai finally responded, it was a no, and I was very frustrated. I thought, how can this be Americas Best Warrantee? The service department found sludge in the oil pan and valve cover (caused by many things, but commonly due to not frequent enough oil changes). My ex produced some maintenance records indicating she was changing the oil, so we now had a contradiction (personal note: Being a Mechanical Engineer, and now looking back at this, I’m perplexed as to why Hyundai does not require synthetic oil in this engine line. GM does in my 400hp Camaro SS. If you do the math, this Sonata motor has twice the power per liter of my Camaro). Just when things were looking pretty bleak, the GM/Owner (Kevin Reilly) of the dealership returns to town from a family vacation, and he’s brought up to speed on the situation. He calls me to let me know he’s engaged, and later that night we talk about the whole thing at length (and never once made me feel he was in a hurry and needed to go). Later he (Kevin Reilly) arranged a meeting with him and the Hyundai DPSM (District Parts and Service Manager). All three of us met, and with the service manager and mechanic, looked over the car. There is sludge, and also the motor failed a leak down test (indicating a loss of sealing in the combustion chamber, and likely the source of the oil contamination). Conclusion: it needs a new engine, and with the presence of sludge, Hyundai will not even consider a good will repair. But owner Kevin Reilly wants to make a happy customer out of me. HE set to work on coming up with a proposal whereby we would all kick in to get it fixed. And after numerous personal calls to Hyundai, he managed to get them to kick in. On his end, he provided all the parts at his cost, some smaller parts for free, and cut his labor significantly. After we got the deal worked out, and I was on my way over to get the deal working, he showed up personally at the Metro station to greet me in a 2015 Sonata he was going to provide me as a loaner while they set to work on the car. That’s what I call turning lemonades into lemonade. So, Mr. Reilly is well on his way to making me a believer in his dealership. He likes giving personal attention, and knows doing so will never allow him to build a massive empire -- but that seems ok by him; he prefers having a people-oriented dealership with a good and fair reputation. More

Nice people, nice prices - just like they say Very personalized service. Thank you, Alexandria Hyundai! I am on my second Hyundai Elantra (sold my old one to a friend, she likes it a lot). I get a Very personalized service. Thank you, Alexandria Hyundai! I am on my second Hyundai Elantra (sold my old one to a friend, she likes it a lot). I get all my service done at Alexandria Hyundai. Very little service has been needed beyond the regular maintenance. More

A Great Place to Buy a Car Working with Ray Jacobs and Alexanderia Hyundai was absolutely the best car buying experience I have had in my life. I think I've purchased 17 cars in Working with Ray Jacobs and Alexanderia Hyundai was absolutely the best car buying experience I have had in my life. I think I've purchased 17 cars in that time and at no time have I experience anything like buying from this dealership. I started with an internet search and found 4 cars of interest and submitted inquiries to the sellers. Ray responded the next day, scheduling an appointment for the following day. The car was exactly as advertised on the internet and Ray was a total gentleman. In fact, everyone I met at this dealership was personable and professional. I walked in with a price in mind, a trade in of an older vehicles, and I walked out with a great 2006 Elantra. Both issues I pointed out during my walkthrough we corrected and I drove the car home two days later. I terrific experience. By the way, I live over 75 miles from this dealership and they will be my first choice the next time I'm looking for a car, new or used. If you are looking for a good experience buying a car, Alexandria Hyundai is the place you should start. More

My 2008 Hyundai Santa Fe was first serviced by the Hyundai of Alexandria in the fall of 2013. 5 recalls were "fixed" on that visit. Fast forward to March 20, 2014. My Vehicle was towed to Hyundai beca Hyundai of Alexandria in the fall of 2013. 5 recalls were "fixed" on that visit. Fast forward to March 20, 2014. My Vehicle was towed to Hyundai because the recall appeared to not be fixed. The car would not shift but had no other symptoms. I made an appointment for that day but they didn't have time to look at the car. The next day they called and said it was the solenoid and would cost close to $500. Edward promised to have the part by the following Tuesday and said the car would be finished then. When I was contacted Tuesday he said the part didn't come in, but was promised the work would be done by Wenesday. Wednesday I was contacted and told I would need a new transmission. My check engine light wasn't on. My car never had a problem with changing gears. My car had no issues before being worked on by Hyundai of Alexandria. I called to get a transmission replacement quote and my call was never returned. As I write this Edward has never called me back to give me a quote on the work that needed to be done. I now dumped my unreliable Hyundai as well as the Hyundai of Alexandria dealership. I am now the owner of a Honda Pilot. If you want a reliable car I would suggest getting a Honda. No one at Hyundai gave a reason why my cars transmission would fail so early in its life. Poor customer service to say the least. More

The experience we had with Steve Brenner, from Alexandria Hyundai, has been the best we ever had when buying a car. Having bought eight cars in three different countries, this means something to us, and if w Hyundai, has been the best we ever had when buying a car. Having bought eight cars in three different countries, this means something to us, and if we would have known that the purchase experience could be so much fun we would have done it more frequently!! The whole process started when, before traveling from Maryland to Virginia, we called the dealer to see whether the car we saw in the internet was still available. Steve was the person that received the call, and when he told us that the car was not longer available he asked to give him ten minutes and we would call back with good deals in the price range we were looking for. To make a long story short, when he told us that we would be calling back he already had sold us the car that we ended up buying. So clear was this to him, that when we arrived at the parking lot, a car that looked very much like the one he described had the signal that was sold, and not known to us yet was that it had been sold to us! That was only the start. The atmosphere that Steve and Robert Clatter create at their place makes you feel that you are a distinguished guest and the best customer. We ended paying less than the already low price negotiated by phone, and this was not because the car was worth less than what we expected. For sure, the process of buying our next car will be much simpler. Done we are with the search in the internet; we already know where to find the person that will take good care of us. His name is Steve Brenner and he works at Alexandria Hyundai. More

Ray was an excellent salesman who really worked with us to find the right vehicle to meet our needs to include type, model, gas mileage, and price. to find the right vehicle to meet our needs to include type, model, gas mileage, and price. More

My family was looking for a car that was economical yet reliable. I called Diego and he took good care of me. When I came to the dealership he had our car ready to go. We now own a 2013 Sonata. I would reliable. I called Diego and he took good care of me. When I came to the dealership he had our car ready to go. We now own a 2013 Sonata. I would highly recommend Alexandria Hyundai and Diego to my friends and family. More

We had a great experience buying our 2013 Tucson at Alexandria Hyundai. Everyone was very nice (and not at all pushy) and we ended up getting a really good deal on our car. Ray was very helpful and a Alexandria Hyundai. Everyone was very nice (and not at all pushy) and we ended up getting a really good deal on our car. Ray was very helpful and answered all of our questions about the models and trim levels that we were looking at. This is a great neighborhood dealer - highly recommended! More

This was one of the best car-buying experience we've ever had. Steve Brenner was great to work with - friendly, helpful, patient, and never pushy - he really made the experience as stress-free as a major pur had. Steve Brenner was great to work with - friendly, helpful, patient, and never pushy - he really made the experience as stress-free as a major purchase can be. Jeff (the finance guy) was also pleasant and not pushy. Highly recommend. More